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Emily C.
Customer Reviews for Cuzins Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was perfect. Thank you
SANDY N.Awesome service. Very professional. I highly recommend this place of business. Would definitely use them in the future.
steve B.This was the best! Everything was so easy, especially using the app for the entire process. The app was so user friendly. Moving sucks but the whole process was made so much easier because of the no-contact app.
Aaron M.Great service and knowledgeable, friendly staff
Patrick D.Patrick was very nice and helped with the hitching and un hitching of the trailer
Chuck O.Nothing Patrick was so kind and Wonderful.
Kathye H.Great service and knowledgeable staff
Tyler D.Cost way to high
Margaret M.Great service, knowledgeable staff, clean equipment!!
Tyler D.Patrick is the best. Always friendly and knowledgeable.
Aleah G.Was not able to find anyone to talk to so left the keys in the drop box. Also the UHUAL is hidden in the back of the car wash not viable from the road.
Christopher W.Better communication. Better customer service/interaction. Clean vehicles before charging someone for bringing it back dirty (how it was given).
Lashanett M.Nobody was wearing masks at this location and the truck was not sanitized. Very disappointed.
Brian R.Can't think of anything off hand, They were friendly and very nice people to work with and made my move very enjoyable. I would rent again from them and recommend to all my friends.
David G.You were Perfect and Available I thankyou very much.??
Nancy B.Even though this was just a small rental facility, the manager did a good job. I was in and out quickly and he hooked up and disconnected the trailer. What else can you ask for. Good service. Plus a grabbed a car wash while us was there.
SHAWNOVIN P.Offer a dolly and pads if available
Sylvia M.Awesome experience. Patrick was great!!
Michelle N.They guys were awesome! The truck was clean. Everything was explained well and I had no issues at all. I will be using their services again and recommending them to all of my friends and family.
Angel H.When I got there to pick up my uhaul the one I needed wasn't there so I had to get the smaller truck and had to make 4 extra trips. If you see a person with a reservation when you open and see that you don't have the truck that was reserved the store should call and let the customer know so they can go to another uhual place
Tameka W.The two front tires on the vehicle were bald down and the ignition was jacked up. The tires were so bad you could see the steel and ignition and steering column had to be moved up and down for the vehicle to start. Good thing that I am a mechanic and could figure the problem out. With the tires bald in front and weather condition rainy this made for unsafe situation.
Craig Z.Great experience. Great person running the location, smooth and efficient.
Alexander M.They were very friendly and helpful with my move.
Courtney T.This place was amazing from start to finish... very friendly and helpful... would use them again
Sarah H.The first 2 locations I rented from called me back to say they did not have my truck. This was the day before I needed kit Cuzins did have the truck and were very helpful.
randy D.Patrick was very helpful and friendly. Great customer service! Will return and recommend!
Elizabeth B.Very quick check in and out. Amble parking and turn around for Larger vehicles.
DAVID M.N/A
Georgetta D.Employees shouldn't be smoking in the building, nor swearing at their electronic devices. The dollys we reserved weren't even available after we just paid for them, so we had to rent them from another uhaul place and pay for the mileage between uhauls to even get the dollys we had reserved, because they refused to cancel the reservation completely after We found the dollys weren't in the truck AFTER they charged us for it all. We didn't even use the uhaul it was too dirty inside when we got to our destination so we rented from budget truck rental instead. I'd never recommend this place to anyone and i hope they get new employees that actually do their jobs properly.
Jo T.Seal the ditch I stepped in inside your office injured my ankle.
Tyra A.Uhaul team was very nice and courteous
Linda M.It's a car wash not a uhaul dealer so it was very scarce
Bryan C.We were not given a paper receipt.
Robertpaul C.Absolutely loved them. Answered every question i had with honesty abd professionalism. Thank you for making our trip even more amazing!!!!
Katilyn M.Excellent availability. Was open when we decided we needed a uHaul at 2pm on a Sunday. Very helpful, and accommodating.
Stacey C.Always great customer service at Cuzins Car Wash!!!! Highly recommend.
Brian M.Great service and very helpful.
Raymond W.Vehicle was return with more gas than I started with, definitely more than half tank. I will be calling the bank to dispute the charge iand never use your service again.
Matt W.the best and very friendly!
Andineo S.Not a whole lot you need to improve on the gentleman and waited on me was very well knowledged very friendly would definitely recommend that place again
william M.I made my arrangements on phone, call was transferred to the companies main number. I was not pleased to find that some of the reviews were correct in that additional and different, "fees were added to the bill. This only added $2.00 but these item were not explained on my calls, and I made several.
judy R.Patrick was one of the coolest people I've ever met. Truck was everything i needed it to be and was easy and exactly what you want when you are dealing with coordinating your move.
Hannah M.Every thing wentsmooth from pickup to dropoff
Gary H.It's a bit sketchy in appearance. The manager was great and super friendly. So if you do not judge a book by the cover, it's great. Customer should be informed ahead of time it's a satellite location at a car wash.
Jill D.unfortunately when i arrived i forgot to bring my light adapter for the trailer, after getting the trailer hooked up they did not have any there for sale like most uhaul locations do, we had to disconnect the trailer and go down the road to the auto parts store to buy one then come back. a little inconvenient. Other then that the people were very nice and friendly. i would return.
Anthony S.Good job
Linda S.Worked out well for the most part, weather could have been better.....very wet and a few thunderstorms!
KRIS J.