Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had extended the uhaul and they dont know why they did not put into computer. Came and towed it away. No word. No refund. Ect.
Amber G
Rating:
5.0
Everything was great!
Jennifer C
Rating:
5.0
Customer did not leave a comment.
Lori W
Rating:
5.0
Not a thing
JAMES A
Rating:
4.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
KRISTINE A
Rating:
5.0
Overall a very good experience at Cuzins.
ken c
Rating:
5.0
Phone number for Cuzins did not work, they claim they updated with uhaul but uhaul still has an old number listed.
DAVID N
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
N/A, Patrick is always great and helpful
Alexander M
Rating:
5.0
Don’t charge for things not ordered. I was charged $15.00 for “safe move”. Not something I requested.
Sherri R
Rating:
5.0
Customer did not leave a comment.
Katrina R
Rating:
1.0
Hours stated till 5pm return 4:40 no one available closed early that day
HOLLY L
Rating:
5.0
Zach was the assisting associate on the transition, very helpful to say the least. Thank you.
Donte C
Rating:
5.0
Friendly, professional customer service. Comfortable truck ride.
karen w
Rating:
3.0
Customer did not leave a comment.
Cheryl B
Rating:
5.0
Great customer service, quick and reliable! Thank you guys so much!
Tifani V
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Customer did not leave a comment.
Robert D
Rating:
3.0
It wasn't even clear that it was a U-Haul drop off point.
Jacob M
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Pat was very helpful and answered all our questions ☺️
Dan D
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Customer did not leave a comment.
MARCUS A
Rating:
5.0
Great service as always
Brandy E
Rating:
5.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
Customer did not leave a comment.
Timothy R
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Patrick Dorcey had the truck ready and clean. He checked me in, explained the charges, and got me on my way quickly. Great service!!!
Amy C
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Everyone was so nice and helpful. Would recommend it to anyone
Cheryl W
Rating:
4.0
Customer did not leave a comment.
David S
Rating:
5.0
All was great!! Manager Patrick was very helpful and nice.
Cheryl M
Rating:
4.0
The link for U-Haul was not optimal.
Toya P
Rating:
5.0
Customer did not leave a comment.
Noel F
Rating:
5.0
Truck was clean and ready to go. Friendly, polite, and quick. Great guy.
Mark P
Rating:
5.0
Very easy rental transaction. Will use this location again.
Mark H
Rating:
4.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
No dolly really needed it
Chris N
Rating:
3.0
Customer did not leave a comment.
Patricia S
Rating:
5.0
Awesome customer service!
Timothy M
Rating:
5.0
Customer did not leave a comment.
Joe S
Rating:
5.0
Customer did not leave a comment.
Ebony P
Rating:
2.0
Customer did not leave a comment.
Jirdanny S
Rating:
1.0
There was a lock box at the car wash. We spent an hour trying to get the code. Then, some random guy came out from an unmarked door at the car wash and said he had the key.
Sara B
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
4.0
Very friendly and professional. Easy transaction that went incredibly smooth.
Stephen F
Rating:
3.0
Customer did not leave a comment.
Roy S
Rating:
5.0
Customer did not leave a comment.
vincent r
Rating:
4.0
Customer did not leave a comment.
jeffrey p
Rating:
3.0
Customer did not leave a comment.
Jeff P
Rating:
5.0
Customer did not leave a comment.
Daniel J
Rating:
2.0
Customer did not leave a comment.
Carly A
Rating:
1.0
There were cars parked in front of U-Hauls and the area where they were preventing me from then parking the U-Haul next to the rest. It was a tight area. A super small lot so being it’s small and the car was blocking the area the U-Haul were it made it hard to return the equipment costing me to have to drive around the block twice costing me more miles
Marissa D
Rating:
5.0
Customer did not leave a comment.
Seminka D
Rating:
5.0
Customer did not leave a comment.
DEVIN P
Rating:
5.0
Customer did not leave a comment.
Albert C
Rating:
5.0
Always great service
DEVIN P
Rating:
5.0
Customer did not leave a comment.
Josh F
Rating:
5.0
Customer did not leave a comment.
Cody W
Rating:
3.0
Everything went well but the gentleman helping me had computer issues.
Eileen M
Rating:
5.0
Great service and quick and easy transaction. Vehicle was perfect. Thank you.
Muchael G
Rating:
5.0
Customer did not leave a comment.
Hope H
Rating:
3.0
An a player called me last minute telling me that their place of business was going to close early and asked if I would be interested in picking up the rental on the app. I did not have the app so I had to download the app and that process was a nightmare. It took 45 minutes and due to that time constraint I got stuck in rush hour traffic resulting in my time and schedule being compromised. The entire process is infuriating. Each process is cumbersome with the suggestions of add ons. Repeatedly. And the no thanks button is so hard to find that it leaves the customer thinking that they must include an add on to merely check out. Ridiculous.
Teri B
Rating:
5.0
Customer did not leave a comment.
Dawn L
Rating:
5.0
Close to home, favorite car wash (which I do recommend to people), friendly staff, quick and easy for rental. Thank you
NO IMPROVEMENTS NEEDED
Kathy P
Rating:
5.0
The customer service was excellent!
MALINDA H
Rating:
3.0
Customer did not leave a comment.
Susanne F
Rating:
5.0
Customer did not leave a comment.
dan s
Rating:
5.0
Customer did not leave a comment.
MYRON L
Rating:
5.0
Great service!
Anita W
Rating:
5.0
Great service as always
DEVIN P
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Customer did not leave a comment.
mike l
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Great service as always!!
DEVIN P
Rating:
5.0
My experience with the U-Haul company was excellent, the guys there were very nice and they cleaned the snow off the truck I would recommend them to anyone
Bill R
Rating:
5.0
Gret service
DEVIN P
Rating:
5.0
Customer did not leave a comment.
Brandy E
Rating:
5.0
Working with Patrick was good. Could not get ap to work on my phone.
John B
Rating:
5.0
Customer did not leave a comment.
Veda P
Rating:
5.0
Customer did not leave a comment.
Mazin T
Rating:
5.0
Customer did not leave a comment.
LAUREN J
Rating:
5.0
Nothing everything was great. From customer service to the rental truck keep up the good work
