Was told on phone drop off location was open until 5 on Sunday. Arrived at 4:45pm and location was closed. Parked truck near drop box and deposited keys. Tried to call numerous times to confirm we were all set, no answer. Finally got through, was told they did not have the truck. Went back on Monday afternoon, talked to an employee, showed him the truck and explained keys and copy of contract were in drop box. He stated he had been too busy to check but we would send final invoice next day. Tuesday came and went, no email. On Wedneday again tried to call numerous times, no answer. Received a call from UHaul Wedneday evening wanting to know where the truck was. Explained I had dropped it off on Sunday and the events that followed. Found out the location where I picked up truck noted incorrect drop off location. They contacted a regional matter and fianlly received final invoice. On top of the hours wasted I was then over charged.
Alan B
Cuzins Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Clemens, MI 48043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We arrived and the location was closed and no one answered the phine
Justin WEasy pickup, clean and well maintenanced vehicle.
Alec CGreat customer service. I would rent a truck from them again.
Devin KExceptionally nice, clean and helpful. So glad the Gratiot location messed up our reservation and found us a avehicle with this one. We will always hongere in the future!
David W