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Elsie R
Customer Reviews for D And M Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy to deal with
Jesse VStaff was a bit snippy at drop off
Gayle SNate and Megan were both very friendly and helpful! The rental process was quick and easy.
mike mOnce again our Palmer D&M neighborhood Uhaul location was great! Such nice people and very easy pickup and drop off! Thank you for another rental.
Richard MGreat people, awesome service!
STEVEN DGreat people and excellent customer service.
SCOTT Sthey were easy to work with
MICHAEL SI would absolutely recommend this location for Uhaul rental. Very nice people, convenient location, and easy pickup and drop off.
Richard MI can’t explain how awesome the U-Haul owners were. Nate was able to get me in a U-Haul truck and back on the road. My truck broke down and I still had 2 1/2 hours till I made it home. Not only was he able to supply me with a U-Haul truck, but he also has a garage Buddies Auto, which is great I was able to get my truck off of the side of the road and on to his property which he was willing to take me on as a customer without hesitation I was in a pretty big bind and he helped me out big time. You don’t meet too bond people like that. definitely has my five star review for sure. Awesome people. Thanks again Nate D & M Auto you rock
COLT TYou’re representative was very helpful and pleasant
Arthur RGreat folks to rent UHaul from.
TERRANCE SGreat folks to rent UHaul from
TERRANCE SThey made it so easy.
Manuel SStaff was great. Thanks again!
Charles AWe experienced great customer service and would recommend this location
Ann CProbably nothing. They quoted me 200 dollars. Ended up being less than that. Plus they were two very very friendly people. Definitely a change of what your used to in todays world.
SEAN MEverything was OK good rental place. Friendly personal.
MICHAEL TNothing U-Haul site app was terrible saying error to many attempts used another phone said same thing so I had to call Megan and she was awesome took care of everything
ALFRED BLocal and efficient!
Cynthia ZVery friendly and helpful
Jeffery SMehgan was fantastic! Great positive customer service! She got me in and out in a flash! My future rentals will be done here!
Kenneth RThat was the second time we rented that truck. The check engine light came on both times and it was running rough. We put on high mileage and it cost us much more in fuel to make the same trip with that truck. That truck needs to be serviced.
John SThey were outstanding! I wouldn’t mind definitely rent from them again and would recommend them to everyone in the area. A++++
Donald DI would absolutely recommend this place to many friends, lady was very friendly and informative and the process of picking it up was simple and quick. Best place ever to go to rent a U-Haul out here.
HEATHER MI would only use these guys for my U-Haul rentals , extremely simple and very accommodating.
Kimberly LBest customer service i have encountered in a long time. They worked with me every step of the way.
ASHLEY SAlways a pleasure doing business with you all!!
Susan MThey were great people to deal with. Great experience. Would go back without a second notice.
daniel sVery kind and responsive, .I rented two trucks different times and both times I had a very pleasant experience with uhual palmer ma.
STEPHANIE HStraightforward, easy transaction!
Scott TI absolutely love renting equipment from Megan and Nate!! I’m a frequent flyer and rent various trucks and trailers on almost a weekly basis and I’ve been doing so for a while and visited numerous Uhaul locations and this location is by far my favorite to rent from. I can not stress enough how accommodating these two are, also I love that they can book my reservation at ANY Uhaul location whether I’m dropping off or picking up there or not. They always try to go above and beyond and for that I will be a loyal customer for life!! Thanks for being awesome guys!!
EDWIN WThis is by FAR the BEST Uhaul location I have EVER been too!!! The capital letters are intentional!! The service at this place is phenomenal!!! I wish I could give 10 stars. Would recommend to anyone and if you have a bad experience at this place then there is something wrong with you because those two there are the most helpful people in the universe!!! Thank you sooo much Nate and Megan for all your help with my rental!!
EDWIN WThey were very very rude stole money at the end and called it cleaning fee which was uncalled for as I cleaned it before I returned it there was no gas in it to start totally lied when I was told it was a set fee no more and then saw more money was taken from bank around this u haul place should be shut down ..I've herd bad things before but gave them the benefit of the dough5 never again....
PATRICK MVery accommodating professional and polite. Will use this location again in the future.
JOHN ENate is great!! Helped me hook up and made sure the lights were all working and everything was safe before I drove off. Will use them again!!
Mike GThanks so much!
Charles AGreat people to deal with. They made everything very easy and smooth in aProfessional friendly manner.
KENNETH GEverything went really well. They went above and beyond to help with my needs.
CHRISTY ONothing to approve. You were excellent 👍.you went above and beyond. The service was great and your help was great too. I will always rent from you whenever I need a u haul
MARY DThey were great getting us setup with what we needed.
SANDRA CVery helpful and friendly. Would recommend!!
Susan MExcellent customer service!
Miriam VThank you guys, really good people
DMITRIY LNo improvements needed! Everyone was super nice, helped me get the trailer hooked up, and we were "in and out" quickly. What more could a customer ask for? It was a great experience! Thanks!
ANTHONY FI waited over an hour for a scheduled appointment to pick up the trailer. When he did finally show up he was nonchalant and blamed the computer for next 30 minutes additional delay. Not a good experience. Sorry
Michael FVery helpful
HAROLD MEasy
JOHN POutstanding customer service
Steven GAfter having rentetan cargo van for 6 hrs I received a text message from an employee at that location who never provided a contract that if I did not return the equipment by 7am he/she was going to call the police to report the equipment stolen.This is not only very poor customer service but vastly offensive.
MANUEL BVery satisfied would give repeat business
donald pExtra effort from staff. Highly recommend this location.
RICK GEverything was great and the owners were very friendly and helpful.
Bethany BThey could or would not tell me the drop off fee, then chargers me $ 10:00 more for fuel after I brought it back, I put put in more fuel than when I picked it up. This is not the way business should be run. Not happy 🤬
Frank RAll perfect, and the customer service top!!
Patricia RGreat service
john h