Was charged for blankets that were turned back in.
Will W
Customer Reviews for D C C I
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Owner/Manager was exceptionally cordial and a delight to work with.
Tim RI would recommend this location to family, DCCR is great.
George JStore closed on Monday so I just did drop off
DESMOND SBEST CUSTOMER SERVICE! DEFINITELY WILL RETURN to this particular location!
Rhonda JThis was an after hours drop-off. Saw no employees. Didn't see the grounds. You should have a N/A optiom.
WILLIAM SI had such a pleasant experience renting this truck. The lady who helped me made everything so easy. She explained the process and was patient about my anxiety. It just so happens this wasn’t a move I had planned to make. Her empathy and grace gave me new perspective.The truck and key return were a breeze…and I would recommend this location.
MICHELLE II love the customer service & the best experience I’ve ever experienced
LATAINA BExcellent customer service!
WILLIAM LMy pickup time was changed to 15 minutes later without notification, I opted for mobile pickup for a reason but when I got there, they told me I had to come inside. Which is fine, but the lack of communication is the problem with this location. They failed to tell me that the safe move insurance was $15 per day, not per trip. The bald man with the glasses was very rude when I tried to get clarification on that. I do not recommend this location if you want things to run smoothly. Other than that, the truck was clean and the location was optimal.
Jasmine TSuper friendly and helpful people!
Casey CInitially had trouble with registration process and signed up incorrectly. When going to the venue to pick up trailer the vendor helped sort and redo the reservation which was hugely helpful. We are appreciative of the time that was taken to make sure we did this correctly and it matched our needs
Brandon LMake it easier for return
STEVEN GThey are a wonderful couple to rent uhauls from. We have used this location before. I definitely would recommend them!!!
Jim SEverything was excellent..
Natasha SGreat service!
Dan LExcellent Customer Service!
JEROME FGreat customer service
Edrick JMr. Demetrius was extremely friendly and helpful! I highly recommend this uhaul location for their customer service and support.
Venkatesh KOpen earlier
Brian Cwonderful service!!
Katy RThe representative for U-Haul at this location was very friendly and helpful I our reservation, his lot and office was also very clean as well as the equipment.
Shirley LExcellent customer service and so friendly ..I could never say enough nice things about these folks. They really care about people.
Martin GA problem with the gasoline mileage on return.
Jonathan SD C C I company is beyond professional, caring and helpful. I’m so thankful for their help and support. Blessings to them.
Quinterria HTHE BEST EXPERIENCE WITH UHAUL EVER!!!!!!!!!!!!!! Do not hesitate to reserve a truck here. I would drive out of my city to work with these guys again. The team that helped me genuinely care about their customers and treat uhaul like it was their corporation. Honestly, they were amazing. They called me about 2 hours before my pick up time to confirm. They apologized for not calling the day before because they had a family emergency. Honestly, I was shocked they called me. I figured they were cancelling my truck. Nope, they confirmed it. Never have I seen that with uhaul. On top of that, I arrived early and they opened the office for me and helped me check out my truck because it was supposed to be done via my phone. They went out of their way to not only help me make it a local move but also checked the truck out for me. The truck was clean and the owner (I assume) went out of his way to make sure I had what I needed. Amazing!!!!
Phillip SGreat customer service
KaTrina WU-haul as a company is ASS!!!! I got the run around for a U-Haul in GA when i live in Florida.. and i don’t understand how the representative can’t contact who they have uhauls through, where your trucks are at and asking me to hand my personal phone over so they can figure out where there truck is at!! Thank you to the man at DCCI for saving the day!!
Adreyana CThe people there are top notch. Excellent customer service and care.
Martin GI returned the equipment to this location.
Dudley LNothing I can think of
James WOnce I found this location I have been sure to use it ever since. I gentleman that runs this Uhaul is always friendly, helpful and professional. Love that he takes pride in his business. 🥰🦋
Ruby CNothing, they are awesome and staff very very nice and professional!
Tiffany CThe owner was very professional and polite, and made the process easy.
STEPHEN BThey were very friendly and accommodating.
Helen MThe custy service was excellent and friendly they help you to the best the communication is omg I love it.
Latonya TThe Hadleys were great! Thanks!
Katheryn UNo one was there during operating hours. Had enough betray by myself is only a woman there and had to wait for her to arrive 20 minutes later very justified with the drop off location.
rod fHad to drive 4 miles to pick up truck from location, it was at secondary lot. Then had to drive 4 more miles to pick up appliance dolly , which they didn’t have. 1 hour wasted . Waiting on my $50 credit which hasn’t posted yet
Remley FIt was a wonderful experience renting from D C C I. I will use their services again and again
Joseph HThe gentleman who own/runs this location, is the nicest most helpful person I have ever run into renting Uhauls. He went out of his way to make this experience easy and great. Please make sure he knows I truly appreciate him.
Gregory AHad to drop and go because there no one at facility during lunch hours. They called me and told me to leave in front of building.
James AMetrius Hadley-Asst. Mgr. @D.C.C.I. Uhaul Will Like To Provide My Own Personal Experience Using Uhaul For My Own Personal Moving Needs✅✅✅✅✅.
Demetrius HGreat customer service. Very understanding staff and was available to answer any questions.
KaTrina WMr Demetrius Hadley & his wife are the Tram to go to for your Moving Services. They explain everything to you so there is no misunderstanding & they put you at ease. You will be well taken care of. I WILL RECOMMEND THEM TO EVERYONE! 10 STARS 100%
Leester RVery professional staff, clean location, and I would HIGHLY recommend this location.
JOHNNY MMr. Demetrus always tries his best to keep the customer happy, he did a wonderful job!
Robert SI, Demetrius Hadley, Dealer-Mgr. @D.C.C.I. Uhaul Personally Rented Our Truck For Ministry OUTREACH Purposes Using The App And Other Services To Fully Understand How Our Customers Experience Would Be Myself—I Am Well Pleased With The Ease Of Use Features !
Demetrius HVery professional and accommodating.
Michael J• Scheduled uhaul on app and canceled due to family scheduling. I called on 6/27-28 to re-schedule and to see what is the best way to schedule. He sated through Demetrius. I called DCCI and his son picked up and displayed very bad customer service and hung on me and I called back and told Demetrius and he said it was a accident. He said they have the booking and will be sending me a email soon. I never got the email that was promised. His son lied to me and never booked my reservation I had to book through another vendor because his son couldn’t understand why I canceled through the app and wanted to book. I told him we are no longer going to need to rental for long distance I I would like the intown rental. He asked me over 8-10 times and I repeated my answer several times on 6/28/23. I called and booked reservation through Matthews Self Storage (229) 226-0132 with reservation 93812082. Matthew said the 15ft truck available was still with D C C I (229) 226-8606. I told Matthew the situation and they confirmed the truck with me through the app. I called on 7/1/23 to confirm my pickup and Demetrius refused saying “I cancelled 12-15 times and I need to call 1-800 go uhaul ” then I said “this is bad customer service” then he hung up on me. I then called 776 traffic Demetria. She told me go there and tell them to honor my reservation and she can see he has a 20ft truck available and he should give me that. As soon as I walked in the establishment the owner Demetrius verbally attached me and my mother trying his hardest to bait us to argue and back with him knowing his has the power to give us the truck. I told him I don’t care about canceling because I did it through the app and not understanding why he was so mad. Overall telling us we are rude because we canceled 10,000 times and trying to kick me off the property. I couldn’t understand his anger issues and told him to calm down and discuss like men but he was just to mad while saying “he wasn’t mad or disappointed” but later saying he refusing my service because I canceled and went on telling how disgusted he was of me. While hovering over my mom trying to intimidate her, she calmed him down and told him we are family and she knows his family while complimenting him. After 15 minutes he settled he gave me another booking rather than giving me the 20ft truck that was promised from 776 traffic. I told his this is not the way to handle business. We returned the truck early but don’t think we should be paying for the truck due to the failed customer service. I would like a written apology and a refund.
CANTON GKeep up the good work 💪
Paul RThe reps were so friendly and helpful. We would do business with them again!!!
Boyette J