Customer did not leave a comment.Gabrielle N.
Customer Reviews for D C C I
(U-Haul Neighborhood Dealer)
Thomasville, GA 31792
Services at this Location:
- Tuesday9 am–6 pm
- Wednesday9 am–5 pm
- Thur–Fri9 am–6 pm
- Saturday9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.FORENZA C.
Very professional staff, clean location, and I would HIGHLY recommend this location.JOHNNY M.
Mr. Demetrus always tries his best to keep the customer happy, he did a wonderful job!Robert S.
I, Demetrius Hadley, Dealer-Mgr. @D.C.C.I. Uhaul Personally Rented Our Truck For Ministry OUTREACH Purposes Using The App And Other Services To Fully Understand How Our Customers Experience Would Be Myselfâ€”I Am Well Pleased With The Ease Of Use Features !Demetrius H.
Very professional and accommodating.Michael J.
Customer did not leave a comment.Jasmine W.
Customer did not leave a comment.Zach M.
Customer did not leave a comment.Brittany M.
Customer did not leave a comment.Javorrious F.
â€¢ Scheduled uhaul on app and canceled due to family scheduling. I called on 6/27-28 to re-schedule and to see what is the best way to schedule. He sated through Demetrius. I called DCCI and his son picked up and displayed very bad customer service and hung on me and I called back and told Demetrius and he said it was a accident. He said they have the booking and will be sending me a email soon. I never got the email that was promised. His son lied to me and never booked my reservation I had to book through another vendor because his son couldn't understand why I canceled through the app and wanted to book. I told him we are no longer going to need to rental for long distance I I would like the intown rental. He asked me over 8-10 times and I repeated my answer several times on 6/28/23. I called and booked reservation through Matthews Self Storage (229) 226-0132 with reservation 93812082. Matthew said the 15ft truck available was still with D C C I (229) 226-8606. I told Matthew the situation and they confirmed the truck with me through the app. I called on 7/1/23 to confirm my pickup and Demetrius refused saying â€œI cancelled 12-15 times and I need to call 1-800 go uhaul â€ then I said â€œthis is bad customer serviceâ€ then he hung up on me. I then called 776 traffic Demetria. She told me go there and tell them to honor my reservation and she can see he has a 20ft truck available and he should give me that. As soon as I walked in the establishment the owner Demetrius verbally attached me and my mother trying his hardest to bait us to argue and back with him knowing his has the power to give us the truck. I told him I don't care about canceling because I did it through the app and not understanding why he was so mad. Overall telling us we are rude because we canceled 10,000 times and trying to kick me off the property. I couldn't understand his anger issues and told him to calm down and discuss like men but he was just to mad while saying â€œhe wasn't mad or disappointedâ€ but later saying he refusing my service because I canceled and went on telling how disgusted he was of me. While hovering over my mom trying to intimidate her, she calmed him down and told him we are family and she knows his family while complimenting him. After 15 minutes he settled he gave me another booking rather than giving me the 20ft truck that was promised from 776 traffic. I told his this is not the way to handle business. We returned the truck early but don't think we should be paying for the truck due to the failed customer service. I would like a written apology and a refund.CANTON G.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.nikisha G.
Customer did not leave a comment.Jopri M.
Keep up the good work 💪Paul R.
Customer did not leave a comment.Diana T.
Customer did not leave a comment.Malissa H.
The reps were so friendly and helpful. We would do business with them again!!!Boyette J.
Customer did not leave a comment.David W.
Customer did not leave a comment.William M.
Customer did not leave a comment.Vivian M.
The low tire was verified at departure and at the return.Rebecca H.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Debra H.
The staff here are absolutely wonderful and accommodating, and the only place in Thomasville that I will ever try to rent fromEmily G.
Customer did not leave a comment.Keisha W.
Lovely StaffNatosha M.
Customer did not leave a comment.John R.
Customer did not leave a comment.Seth B.
Mr Hadley was absolutely awesome to help me. I had tried to return the trailer to Barwick, Ga on Sunday, however no one was there. Mr Hadley stepped up and helped me right away and with a smile.Betty G.
Customer did not leave a comment.William H.
Customer did not leave a comment.Scemond H.
Customer did not leave a comment.George J.
Customer did not leave a comment.Latrice A.
Customer did not leave a comment.Andrew H.
Everything worked out great for me. This was my first time using a U-haul. My data on my phone was an issue when trying to return the U-haul but it was not at the company's fault.TARCITA K.
Customer did not leave a comment.Doris G.
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Candace P.
Customer did not leave a comment.SHUNTAVIA M.
You could not ask for a better company to deal with! I really enjoy every time I go in there!Tammy B.
Well organized and the pick up and drop off was easy and quick.Michael I.
This is my second time using their services at DCCI. I tried to use another uhaul location, in thomasville ga, and they weren't there. I tried calling and received no answer. I started to panic, because most uhaul locations close around 12pm, but I remembered that DCCI helped me before and I decided to catch them before they closed. The owners remembered me and assisted me with no problems. I've officially learned my lesson. If I ever need to use an uhaul or their services, I will ONLY go to DCCI in thomasville. They explain the entire process from the time you reserve until you return the rental truck. Even if they have another situation, they will still accommodate you. They truly are the epitome of the saying â€œCustomers service first, business second.â€ I truly wish them, DCCI, the very best in their business endeavors and will continue to use them from now on.Kayla J.
Great experience - incredible customer service!Jackie J.
This was the best rental experience that I have ever experienced!kenneth O.
Customer did not leave a comment.Antavis R.
Customer did not leave a comment.Jane M.
Very friendly and helpful!Jim S.
Charged me for gas inwhich I did put in there was a little miles below but over charges me by50 bucks. Insane especially after the time I went through to even get the uhaul .Faith P.
Update: I left a review that stated I was upset about my service with this company. This company wasn't the issue. It was another company. Now on 9/30/22, I, Kayla, had to do another u haul rental and chose this company due to their availability. The owner of the establishment spoke with me and explained everything, in detail, about how u haul works and their expectations. I knew this but, I continued listening. Anyways, my overall opinion of this company is that they stand behind their business and their customer service. They dcci does what they say and mean every word. They are very helpful and they definitely go the extra mile to ensure that any person that works with them, get A+ results. So in conclusion, I would recommend them and I retract my previous review.Kayla J.
The location walls bounce our reservation to other places that were either too far or closed. While they were nice and helpful, they should have informed haul of what equipment they did have on hand. Also, my 12 hour request was not honored. I need the uhaul from 9am until 9pm. But had to get it from 11:30am until 4pm. Which meant, I have to do another request or find someone who can give me a hand with getting the rest of my items safely to our new location.Terry J.
Customer did not leave a comment.Dewayne J.
Wish the truck had a few updates â€” biggest issue was having to maneuver windows manually while driving by myselfâ€” a few situations were dangerous with no views on my left unless I got out of the truck and I was trying to turn so not able to â€” just said a prayer and turned very slowly!Andrea H.
Customer did not leave a comment.Candace P.
My reservation and pickup went very smooth. The attending staff was awesome, he went above and beyond to give me excellent serviceLinda G.
Customer did not leave a comment.Fannie W.
Customer service extended to me were excellent. Friendly, knowledgeable, comfortable, I would recommend it to all my friends.Larmareus C.
My Personal Experience As A Uhaul Customer While Being A Truly Neighborhood Uhaul Dealer #41459 Allows Us To Understand Our Customer Needs Better By Personal Evaluation After Using Uhaul Services For Our Business And Personal Moving, Services, Etc. !-Demetrius HadleyDemetrius H.
Customer did not leave a comment.Ben S.
No improvement needed. Feel this location went above and beyondLori B.
Customer did not leave a comment.ROOSEVELT W.
Excellent customer service!James N.
Everyone was so nice and friendly. Would most definitely use them again. Had a nice variety of vehicle sizes. Made everything go smooth.LaDelrick S.
Demetrius Hadley and his family who manage this location are absolutely wonderful! They are professional, courteous, and knowledgable about their fleet and services. Kudos to this organization!SUSAN M.
Customer did not leave a comment.Callie J.
The people were very friendly but it is out of the way and not fully staffed during regular office hours.Kelly J.
Nothing to Improve!LARRY W.
The customer service was superlatiKeosha W.
Trailer was not at same location as the address listed. Had to follow them 2 miles down the road to hook up to the trailer. They said it was their second location. Got shunned for not wearing a mask eitherAnne P.
Customer did not leave a comment.Abbie H.
Customer did not leave a comment.Ron Z.
A pleasant experience, clean and well maintained equipment, professional staff,courteous and accommodating. ThanksZachery A.
Nothing these folks do it right, we only rent from them.Fortson R.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.Russell M.
The pick-up was flawless, the truck immaculate, and the counter help at DCCI incredibly professional, friendly, informative, and helpful. I will definitely use DCCI again the next time I need to rent a truck, large or small. Thank you for making a stressful move much better!Susan V.
Customer did not leave a comment.Eugene G.
Customer did not leave a comment.Jessica D.
Everything was perfectTanja S.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Garrett J.
Great service! Professional!!Alvin M.
Demetrius Hadley runs a very efficient location! His team called to follow up, make sure I knew where to drop the trailer, and offered an alternative drop off since it was a holiday weekend! Will def do business with Mr Hadley and his team in the future!KIMBERLY K.
Customer did not leave a comment.Everett M.
Customer did not leave a comment.Crystal R.
Great staff... excellent customer service!!!!Crystal B.
Customer did not leave a comment.Candace P.
Great service!William P.
The service at thi location was superb and exceptionally professional. The only improvement that I can recommend is that the level of service rendered should continue. Great place to do UHAUL business with.PATRICK G.
Pick up service 7 days a week would be helpful. I wouldn't have had to pay for more than one day if pick up were available on Sunday. In 2022 there could be a contactless pick up to facilitate good serviceCHEROKEE G.
Customer did not leave a comment.Inez W.
Customer did not leave a comment.John W B.
Customer did not leave a comment.Drashaun F.
The same as u did meRussel W.
Customer did not leave a comment.DEWAYNE J.
Customer did not leave a comment.CaNedra S.
Lovely people to work with! Super kind!Lina G.
Great customer service.Robert G.