Very professional staff, clean location, and I would HIGHLY recommend this location.JOHNNY M.
D C C I
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Thomasville, GA 31792
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- 4.5 Average Customer Rating
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Mr. Demetrus always tries his best to keep the customer happy, he did a wonderful job!Robert S.
I, Demetrius Hadley, Dealer-Mgr. @D.C.C.I. Uhaul Personally Rented Our Truck For Ministry OUTREACH Purposes Using The App And Other Services To Fully Understand How Our Customers Experience Would Be Myselfâ€”I Am Well Pleased With The Ease Of Use Features !Demetrius H.
Very professional and accommodating.Michael J.
â€¢ Scheduled uhaul on app and canceled due to family scheduling. I called on 6/27-28 to re-schedule and to see what is the best way to schedule. He sated through Demetrius. I called DCCI and his son picked up and displayed very bad customer service and hung on me and I called back and told Demetrius and he said it was a accident. He said they have the booking and will be sending me a email soon. I never got the email that was promised. His son lied to me and never booked my reservation I had to book through another vendor because his son couldn't understand why I canceled through the app and wanted to book. I told him we are no longer going to need to rental for long distance I I would like the intown rental. He asked me over 8-10 times and I repeated my answer several times on 6/28/23. I called and booked reservation through Matthews Self Storage (229) 226-0132 with reservation 93812082. Matthew said the 15ft truck available was still with D C C I (229) 226-8606. I told Matthew the situation and they confirmed the truck with me through the app. I called on 7/1/23 to confirm my pickup and Demetrius refused saying â€œI cancelled 12-15 times and I need to call 1-800 go uhaul â€ then I said â€œthis is bad customer serviceâ€ then he hung up on me. I then called 776 traffic Demetria. She told me go there and tell them to honor my reservation and she can see he has a 20ft truck available and he should give me that. As soon as I walked in the establishment the owner Demetrius verbally attached me and my mother trying his hardest to bait us to argue and back with him knowing his has the power to give us the truck. I told him I don't care about canceling because I did it through the app and not understanding why he was so mad. Overall telling us we are rude because we canceled 10,000 times and trying to kick me off the property. I couldn't understand his anger issues and told him to calm down and discuss like men but he was just to mad while saying â€œhe wasn't mad or disappointedâ€ but later saying he refusing my service because I canceled and went on telling how disgusted he was of me. While hovering over my mom trying to intimidate her, she calmed him down and told him we are family and she knows his family while complimenting him. After 15 minutes he settled he gave me another booking rather than giving me the 20ft truck that was promised from 776 traffic. I told his this is not the way to handle business. We returned the truck early but don't think we should be paying for the truck due to the failed customer service. I would like a written apology and a refund.CANTON G.