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Andrew D
Customer Reviews for D C C I
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, I would recommend 🫶🏾 thanks
KEZIAH HI found Demetrius engaging and professional. Very helpful with the drop off.
JAMES TThe owner was very professional and pleasant. Our trailer was in great shape and ready to go.
Holly SVery nice man assisted me with disconnecting trailer. He has headed to lunch but delayed his lunch until I was all set. Very respectable.
CHARLES EEverything was outstanding. Especially since I was a walk-in customer. They were able to accommodate my needs on the spot with no problems. I will continue to use DCCI U-Haul for all of my U-Haul needs.
Joseph HI had a challenge picking up the trailer. The first 2 dealers were both closed and out of business. After my initial run-around, I ended up at DCCI. Demetrius was extremely helpful and understanding. He had me on the road quickly with an excellent trailer! Please let Demetrius know how much I appreciated his professional help. U-Haul is lucky to have him as a dealer. I’ll be using his location if I need any future rentals.
John FThese people were incredible. Great people skills.
JAMES TI rented a 20 ft truck and auto transport from D.C.C.I based on the reviews of other renters and I was not disappointed. Demetrius was a pleasure to work with. He's friendly, personable and professional. The truck and transport looked newer, clean and maintained. Demetrius made sure I was happy, comfortable and knowledgeable enough to safely connect and operate them. I've recommended his location to others and would use them again if needed. Wonderful experience!
MATTHEW DThe folks running this location were AMAZING!
THEODORE HDCCI was as professional and kind as they come! The truck was extremely clean too!
Gary SI do not have any improvements. The place and personnel were awesome.
CLIFFORD HNothing
DANNY MNothing
CHARLES HTHE SERVICE WAS VERY PROFESSIONAL AND ALL DONE IN A TIMELY MANNER. THE UHAUL WAS VERY CLEAN , WELL MAINTAINED , THE EXTRA EQUIPMENT WAS IN EXCELLENT CONDITION. I WOULD HIGHLY RECOMMEND YOUR SERVICE TO FAMILY AND FRIENDS. THANKS A LOT FOR YOUR KINDNESS And PATIENCE.
MARY SGreat customer service. Demetrius was friendly, knowledgeable, and professional, and therefore would certainly recommend this business/location.
PHILIP PWas charged for blankets that were turned back in.
Will WThe Owner/Manager was exceptionally cordial and a delight to work with.
Tim RI would recommend this location to family, DCCR is great.
George JStore closed on Monday so I just did drop off
DESMOND SBEST CUSTOMER SERVICE! DEFINITELY WILL RETURN to this particular location!
Rhonda JThis was an after hours drop-off. Saw no employees. Didn't see the grounds. You should have a N/A optiom.
WILLIAM SI had such a pleasant experience renting this truck. The lady who helped me made everything so easy. She explained the process and was patient about my anxiety. It just so happens this wasn’t a move I had planned to make. Her empathy and grace gave me new perspective.The truck and key return were a breeze…and I would recommend this location.
MICHELLE II love the customer service & the best experience I’ve ever experienced
LATAINA BExcellent customer service!
WILLIAM LMy pickup time was changed to 15 minutes later without notification, I opted for mobile pickup for a reason but when I got there, they told me I had to come inside. Which is fine, but the lack of communication is the problem with this location. They failed to tell me that the safe move insurance was $15 per day, not per trip. The bald man with the glasses was very rude when I tried to get clarification on that. I do not recommend this location if you want things to run smoothly. Other than that, the truck was clean and the location was optimal.
Jasmine TSuper friendly and helpful people!
Casey CInitially had trouble with registration process and signed up incorrectly. When going to the venue to pick up trailer the vendor helped sort and redo the reservation which was hugely helpful. We are appreciative of the time that was taken to make sure we did this correctly and it matched our needs
Brandon LMake it easier for return
STEVEN GThey are a wonderful couple to rent uhauls from. We have used this location before. I definitely would recommend them!!!
Jim SEverything was excellent..
Natasha SGreat service!
Dan LExcellent Customer Service!
JEROME FGreat customer service
Edrick JMr. Demetrius was extremely friendly and helpful! I highly recommend this uhaul location for their customer service and support.
Venkatesh KOpen earlier
Brian Cwonderful service!!
Katy RThe representative for U-Haul at this location was very friendly and helpful I our reservation, his lot and office was also very clean as well as the equipment.
Shirley LExcellent customer service and so friendly ..I could never say enough nice things about these folks. They really care about people.
Martin GA problem with the gasoline mileage on return.
Jonathan SD C C I company is beyond professional, caring and helpful. I’m so thankful for their help and support. Blessings to them.
Quinterria HTHE BEST EXPERIENCE WITH UHAUL EVER!!!!!!!!!!!!!! Do not hesitate to reserve a truck here. I would drive out of my city to work with these guys again. The team that helped me genuinely care about their customers and treat uhaul like it was their corporation. Honestly, they were amazing. They called me about 2 hours before my pick up time to confirm. They apologized for not calling the day before because they had a family emergency. Honestly, I was shocked they called me. I figured they were cancelling my truck. Nope, they confirmed it. Never have I seen that with uhaul. On top of that, I arrived early and they opened the office for me and helped me check out my truck because it was supposed to be done via my phone. They went out of their way to not only help me make it a local move but also checked the truck out for me. The truck was clean and the owner (I assume) went out of his way to make sure I had what I needed. Amazing!!!!
Phillip SGreat customer service
KaTrina WU-haul as a company is ASS!!!! I got the run around for a U-Haul in GA when i live in Florida.. and i don’t understand how the representative can’t contact who they have uhauls through, where your trucks are at and asking me to hand my personal phone over so they can figure out where there truck is at!! Thank you to the man at DCCI for saving the day!!
Adreyana CThe people there are top notch. Excellent customer service and care.
Martin GI returned the equipment to this location.
Dudley LNothing I can think of
James WOnce I found this location I have been sure to use it ever since. I gentleman that runs this Uhaul is always friendly, helpful and professional. Love that he takes pride in his business. 🥰🦋
Ruby CNothing, they are awesome and staff very very nice and professional!
Tiffany CThe owner was very professional and polite, and made the process easy.
STEPHEN BThey were very friendly and accommodating.
Helen MThe custy service was excellent and friendly they help you to the best the communication is omg I love it.
Latonya TThe Hadleys were great! Thanks!
Katheryn UNo one was there during operating hours. Had enough betray by myself is only a woman there and had to wait for her to arrive 20 minutes later very justified with the drop off location.
rod fHad to drive 4 miles to pick up truck from location, it was at secondary lot. Then had to drive 4 more miles to pick up appliance dolly , which they didn’t have. 1 hour wasted . Waiting on my $50 credit which hasn’t posted yet
Remley FIt was a wonderful experience renting from D C C I. I will use their services again and again
Joseph HThe gentleman who own/runs this location, is the nicest most helpful person I have ever run into renting Uhauls. He went out of his way to make this experience easy and great. Please make sure he knows I truly appreciate him.
Gregory A