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Robert B
Customer Reviews for D C C I
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
KaTrina WU-haul as a company is ASS!!!! I got the run around for a U-Haul in GA when i live in Florida.. and i don’t understand how the representative can’t contact who they have uhauls through, where your trucks are at and asking me to hand my personal phone over so they can figure out where there truck is at!! Thank you to the man at DCCI for saving the day!!
Adreyana CThe people there are top notch. Excellent customer service and care.
Martin GI returned the equipment to this location.
Dudley LNothing I can think of
James WOnce I found this location I have been sure to use it ever since. I gentleman that runs this Uhaul is always friendly, helpful and professional. Love that he takes pride in his business. 🥰🦋
Ruby CNothing, they are awesome and staff very very nice and professional!
Tiffany CThe owner was very professional and polite, and made the process easy.
STEPHEN BThey were very friendly and accommodating.
Helen MThe custy service was excellent and friendly they help you to the best the communication is omg I love it.
Latonya TThe Hadleys were great! Thanks!
Katheryn UNo one was there during operating hours. Had enough betray by myself is only a woman there and had to wait for her to arrive 20 minutes later very justified with the drop off location.
rod fHad to drive 4 miles to pick up truck from location, it was at secondary lot. Then had to drive 4 more miles to pick up appliance dolly , which they didn’t have. 1 hour wasted . Waiting on my $50 credit which hasn’t posted yet
Remley FIt was a wonderful experience renting from D C C I. I will use their services again and again
Joseph HThe gentleman who own/runs this location, is the nicest most helpful person I have ever run into renting Uhauls. He went out of his way to make this experience easy and great. Please make sure he knows I truly appreciate him.
Gregory AHad to drop and go because there no one at facility during lunch hours. They called me and told me to leave in front of building.
James AMetrius Hadley-Asst. Mgr. @D.C.C.I. Uhaul Will Like To Provide My Own Personal Experience Using Uhaul For My Own Personal Moving Needs✅✅✅✅✅.
Demetrius HGreat customer service. Very understanding staff and was available to answer any questions.
KaTrina WMr Demetrius Hadley & his wife are the Tram to go to for your Moving Services. They explain everything to you so there is no misunderstanding & they put you at ease. You will be well taken care of. I WILL RECOMMEND THEM TO EVERYONE! 10 STARS 100%
Leester RVery professional staff, clean location, and I would HIGHLY recommend this location.
JOHNNY MMr. Demetrus always tries his best to keep the customer happy, he did a wonderful job!
Robert SI, Demetrius Hadley, Dealer-Mgr. @D.C.C.I. Uhaul Personally Rented Our Truck For Ministry OUTREACH Purposes Using The App And Other Services To Fully Understand How Our Customers Experience Would Be Myself—I Am Well Pleased With The Ease Of Use Features !
Demetrius HVery professional and accommodating.
Michael J• Scheduled uhaul on app and canceled due to family scheduling. I called on 6/27-28 to re-schedule and to see what is the best way to schedule. He sated through Demetrius. I called DCCI and his son picked up and displayed very bad customer service and hung on me and I called back and told Demetrius and he said it was a accident. He said they have the booking and will be sending me a email soon. I never got the email that was promised. His son lied to me and never booked my reservation I had to book through another vendor because his son couldn’t understand why I canceled through the app and wanted to book. I told him we are no longer going to need to rental for long distance I I would like the intown rental. He asked me over 8-10 times and I repeated my answer several times on 6/28/23. I called and booked reservation through Matthews Self Storage (229) 226-0132 with reservation 93812082. Matthew said the 15ft truck available was still with D C C I (229) 226-8606. I told Matthew the situation and they confirmed the truck with me through the app. I called on 7/1/23 to confirm my pickup and Demetrius refused saying “I cancelled 12-15 times and I need to call 1-800 go uhaul ” then I said “this is bad customer service” then he hung up on me. I then called 776 traffic Demetria. She told me go there and tell them to honor my reservation and she can see he has a 20ft truck available and he should give me that. As soon as I walked in the establishment the owner Demetrius verbally attached me and my mother trying his hardest to bait us to argue and back with him knowing his has the power to give us the truck. I told him I don’t care about canceling because I did it through the app and not understanding why he was so mad. Overall telling us we are rude because we canceled 10,000 times and trying to kick me off the property. I couldn’t understand his anger issues and told him to calm down and discuss like men but he was just to mad while saying “he wasn’t mad or disappointed” but later saying he refusing my service because I canceled and went on telling how disgusted he was of me. While hovering over my mom trying to intimidate her, she calmed him down and told him we are family and she knows his family while complimenting him. After 15 minutes he settled he gave me another booking rather than giving me the 20ft truck that was promised from 776 traffic. I told his this is not the way to handle business. We returned the truck early but don’t think we should be paying for the truck due to the failed customer service. I would like a written apology and a refund.
CANTON GKeep up the good work 💪
Paul RThe reps were so friendly and helpful. We would do business with them again!!!
Boyette JThe low tire was verified at departure and at the return.
Rebecca HThe staff here are absolutely wonderful and accommodating, and the only place in Thomasville that I will ever try to rent from
Emily GLovely Staff
Natosha MMr Hadley was absolutely awesome to help me. I had tried to return the trailer to Barwick, Ga on Sunday, however no one was there. Mr Hadley stepped up and helped me right away and with a smile.
Betty GEverything worked out great for me. This was my first time using a U-haul. My data on my phone was an issue when trying to return the U-haul but it was not at the company’s fault.
TARCITA KYou could not ask for a better company to deal with! I really enjoy every time I go in there!
Tammy BWell organized and the pick up and drop off was easy and quick.
Michael IThis is my second time using their services at DCCI. I tried to use another uhaul location, in thomasville ga, and they weren’t there. I tried calling and received no answer. I started to panic, because most uhaul locations close around 12pm, but I remembered that DCCI helped me before and I decided to catch them before they closed. The owners remembered me and assisted me with no problems. I’ve officially learned my lesson. If I ever need to use an uhaul or their services, I will ONLY go to DCCI in thomasville. They explain the entire process from the time you reserve until you return the rental truck. Even if they have another situation, they will still accommodate you. They truly are the epitome of the saying “Customers service first, business second.” I truly wish them, DCCI, the very best in their business endeavors and will continue to use them from now on.
Kayla JGreat experience - incredible customer service!
Jackie JThis was the best rental experience that I have ever experienced!
kenneth oVery friendly and helpful!
Jim SCharged me for gas inwhich I did put in there was a little miles below but over charges me by50 bucks. Insane especially after the time I went through to even get the uhaul .
Faith PUpdate: I left a review that stated I was upset about my service with this company. This company wasn’t the issue. It was another company. Now on 9/30/22, I, Kayla, had to do another u haul rental and chose this company due to their availability. The owner of the establishment spoke with me and explained everything, in detail, about how u haul works and their expectations. I knew this but, I continued listening. Anyways, my overall opinion of this company is that they stand behind their business and their customer service. They dcci does what they say and mean every word. They are very helpful and they definitely go the extra mile to ensure that any person that works with them, get A+ results. So in conclusion, I would recommend them and I retract my previous review.
Kayla JThe location walls bounce our reservation to other places that were either too far or closed. While they were nice and helpful, they should have informed haul of what equipment they did have on hand. Also, my 12 hour request was not honored. I need the uhaul from 9am until 9pm. But had to get it from 11:30am until 4pm. Which meant, I have to do another request or find someone who can give me a hand with getting the rest of my items safely to our new location.
Terry JWish the truck had a few updates — biggest issue was having to maneuver windows manually while driving by myself— a few situations were dangerous with no views on my left unless I got out of the truck and I was trying to turn so not able to — just said a prayer and turned very slowly!
Andrea HMy reservation and pickup went very smooth. The attending staff was awesome, he went above and beyond to give me excellent service
Linda GCustomer service extended to me were excellent. Friendly, knowledgeable, comfortable, I would recommend it to all my friends.
Larmareus CMy Personal Experience As A Uhaul Customer While Being A Truly Neighborhood Uhaul Dealer #41459 Allows Us To Understand Our Customer Needs Better By Personal Evaluation After Using Uhaul Services For Our Business And Personal Moving, Services, Etc. !-Demetrius Hadley
Demetrius HNo improvement needed. Feel this location went above and beyond
Lori BExcellent customer service!
James NEveryone was so nice and friendly. Would most definitely use them again. Had a nice variety of vehicle sizes. Made everything go smooth.
LaDelrick SDemetrius Hadley and his family who manage this location are absolutely wonderful! They are professional, courteous, and knowledgable about their fleet and services. Kudos to this organization!
SUSAN MThe people were very friendly but it is out of the way and not fully staffed during regular office hours.
Kelly JNothing to Improve!
LARRY WThe customer service was superlati
Keosha WTrailer was not at same location as the address listed. Had to follow them 2 miles down the road to hook up to the trailer. They said it was their second location. Got shunned for not wearing a mask either
Anne P