Customer Reviews for DB Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged an additional $39 to refuel the truck ($9 for 2 gallons of gas, $30 for a "fuel service fee") despite only driving the truck 14 miles. This is especially scummy, since the trucks are advertised as being fuel efficient. I referenced the receipt before returning the vehicle, and I saw no difference between the level of fuel that was expected and what the truck had in its tank when it was returned. These hidden fees made up almost half the total cost of the rental! For these reasons, I will not be using U-Haul for any future jobs, and will strongly advise anyone who asks to find other alternatives.

Rating:

3.0

Lower the price it’s too expensive for less than 10 miles

Rating:

2.0

I’m n the first truck I was assigned the low tire pressure sensor was on, but the manager said it was fine. Then I drove the truck about a mile and the windshield wiper broke. They gave ma a second truck that worked fine. When I got back and turned in the truck/key, I asked for a receipt. They refused to give me one and said that it would be o line later in the day. I left the building not knowing what the rental cost me. It was a terrible experience

Rating:

5.0

Easiest and smoothest rental I’ve experienced in my entire life (and I’ve moved 16x as an adult plus rented vans to deliver large artwork). Could not recommend more! With insurance etc cost less than $90 for 4 hours - not many miles but a few pickups and drop offs within Providence.

Rating:

5.0

Pleased

Rating:

3.0

I did not understand why I had to spend another 10 minutes filling out information on the vendor’s iPad. I should have been able to show my drivers license and check out.

Rating:

1.0

First time I rent a uhaul at a store, it was dusty,3/4 of gas and I rent it for 6hr.... they charge me for 2 day rental when I rented for 6hr but I returned it in 3 hr and I also was charge for beeing dirty when it was dirty already never again going to rent at this location

Rating:

2.0

Ordered an appliance dolly gota standard one Useless The app wasn't working hadto go intothe store Will never use this again!!

Rating:

2.0

This U-Haul 15' foot truck was in poor condition. The cab interior was unclean with sticky spills and dirt on the dashboard and floors. Driving this truck felt insecure. The brakes were very soft. The steering was loose making it hard to keep the truck driving straight. It seemed as if the transmission was having difficulty shifting into higher gears. Driving this truck felt unsafe but due to trip scheduling, I could not return the truck in exchange for a different one. I would like the $25. cleaning fee refunded because the truck interior was exceptionally dirty and had clearly been rented to me without proper cleaning.

Rating:

4.0

Very pleasant personnel. Easy access.

Rating:

1.0

Truck was pretty much empty of gas. Snow covered Truck ran like it had transmission issues

Rating:

1.0

Horrible never again

Rating:

5.0

This was so easy and they explained what I was agreeing to. I was amazed at home easy and quick this was. Thank you for such a excellent experience!

Rating:

5.0

The staff was great! All info. was ready, smooth service and very helpful. So nice to do business with fine people and great customer service.

Rating:

3.0

They didn’t explain all the charges to me. I was charged $80 for 3 hours of rental. That’s excessive. I would not recommend this business to any of my friends or family.

Rating:

5.0

Thanks for helping me get some things sorted.

Rating:

5.0

This was a pretty ideal experience. Trucks were available and in good condition, wait was minimal, and we could buy good snacks and drinks.

Rating:

1.0

I am following up about a safety issue I experienced while renting one of your U-Haul trucks. After picking up a U-Haul truck from the north providence location and driving out of the parking lot and onto the highway, the drivers side mirror was spinning around in circles. You can refer to the video attached for reference. This was extremely unsafe as I was on the highway and could not see when I was trying to switch lanes, and maneuver in moving traffic. I almost got into multiple accidents which could have hurt or worse killed my self or another driver. When I was finally able to get home, I used my own duct tape to secure the mirror into place. Duct tape is NOT a safe method for holding an essential mirror in place on a vehicle, especially the size of the one I was driving. I spoke to multiple people about this issue and the response I got was “okay” as if this was not a big deal. There were no other available trucks to use that day and I had to be out of my old place and into my new place within the day leaving me no other choice but to use this unsafe truck. I would like compensation for your company putting me into an extremely dangerous situation for not only myself but all others driving around me. Please tell me what my next options are. Oh and also, get the mirror fixed before you put another person into the same unsafe situation I was put in.

Rating:

3.0

The truck was so dirty we had to swept it out before loading up our belongings. We reserved the truck for 9am and the next day received an email that our time was changed to 4pm.

Rating:

1.0

The AC didn’t work. It wasn’t clean. The truck made noises. The air bag warning light was on, which is a safety issue. A headlight was out.

Rating:

5.0

The clerk was very helpful!! Awesome guy

Rating:

5.0

Please clean van, my mattresses got dirty with what looks like saw dust. Other than that everything was great!

Rating:

4.0

Mc

Rating:

5.0

Great place to rent UhAul. Best customer service.

Rating:

1.0

The attendant at the location was incredibly rude to my nephew when he went to pick up the truck. He proceeded to swear at my nephew and tell him he was not a priority and made him wait 30 minutes past the scheduled time. Furthermore, I called twice to speak with someone about the situation and was told I would get a call back which never happened. The total cost was close to $200 and we had to deal with unacceptable treatment and zero follow through or accountability. I always use uhaul for moving needs but will start considering my other options following this experience.

Rating:

3.0

I’m a little upset that i was charged for one mile over, when I had actually dropped the truck off earlier than expected (Friday by 4pm and was supposed to be dropped off sat around 10am) and i left significantly more gas in the truck than when I received it per the fuel gage.

Rating:

3.0

The passenger headlight was broken. There was dust and dirt still in the truck. And the truck didn't have the two dolly's that I originally ordered.

Rating:

1.0

missing equipment. Poor customer service for pick up location. Truck not maintained abs light is on, truck need alignment.

Rating:

3.0

The truck was dirty, smelled like poop, the windshield is cracked, the truck makes lots of noise & needs servicing, the steering wheel was kind of shifty, the truck was the most uneven, bumpy, unsafe ride I have ever had. The dashboard has a warning ⚠️ about needed to be serviced. The truck is literally begging to be serviced. I returned the truck early because I couldn’t take the smell & it felt so unsafe. Even after buying febreeze spray with my own money and spraying the truck down it still stink. This was A very, very bad experience.

Rating:

1.0

Don’t tell the customer they can’t have the truck for the time they need it for because they over booked rentals.dont argue with the customer when the customer is explaining what there needs are . Don’t make customer feel like their business is not appreciated. I could go on and on but I don’t have all day

Rating:

3.0

The gas was near empty when we got it.

Rating:

5.0

Totally satisfied

Rating:

3.0

Vehicle was not clean and there was damage that I had to inspect and report before leaving

Rating:

5.0

Amazing service, the person at the location was very attentive and nice

Rating:

5.0

A headlight was out, so if I was using it at night time I may have been more concerned. The transaction was quick and stress free.

Rating:

5.0

Friendly staff and safe area. Highly recommend.

Rating:

1.0

The location was at a local convenience store and the two gents behind the counter were unenthusiastic about serving UHaul customers. When I picked up the uHaul it was mentioned to return by 12:30p. I returned at 11:50a and things got very heated when I asked the gentleman to check the rental back in. He exclaimed he doesn’t work for uHaul and he has customers to serve. The experience was rude, disrespectful, and unprofessional to say mildly.

Rating:

5.0

Great location. Best customer service.

Rating:

2.0

Please try to service your trucks before renting them to customers, I was given a tuck which had brake problems and so many other issues because I didn't sound right. It took the grace of God to drive that truck safely . 🙏 look into that . Thank you

Rating:

2.0

The first trailer didnt close so he got another one but but the main chain thats connected to the emergency break was dragging luckily somone pull me over to help because sparks were flying and he let me know that uhaul put my chain on wrong I had 3 kids in the car thank god for that stranger help because clearly uhaul employees can care less

Rating:

5.0

I ordered a dolly but it wasn’t there on pickup. Otherwise, a good overall experience

Rating:

5.0

Thanks!

Rating:

4.0

I refused the offered insurance and ended up getting charged for it. Not a good practice...

Rating:

1.0

Poor customer service. Horrible van rentals. Nothing seemed safe or up to par.

Rating:

1.0

They overcharged me foe the rental. Ill never use them again

Rating:

2.0

This is the first time I rented from this location. The truck was not maintained well. The oil service light was on. My destination was only a short distance from the rental place but it cost me $35 to put the gas in to match what was in it. Truck ran terrible but I was not taken seriously when I said it needed maintenance. Will never rent from this location again I did it because it was so close to where I had to go.

Rating:

1.0

The men inside were very rude and the truck was not clean

Rating:

1.0

Vehicle was dirty - filthy in fact. The maintenance needed indicator light was on (tires needed air). I had to pay for air to be put in tires and do it myself. There was a hole in the top of the truck that was only evident when the hatch was opened. When I reported the Maintenance issue to the store member that gave me the keys, he told me to call uhaul. It took over 30 minutes to get through. The service was horrible!

Rating:

5.0

Amazing

Rating:

5.0

Back of van had a lot of dirt and leaves. I had to sweep out the entire back of the van before I used it.

Rating:

1.0

Truck had no gas when I picked it up so I had to put $40 dollars in gas when I wouldve only needed to put $20 to get my job done. Truck was damaged when I received it and it wasn’t reported in the photos by the last customer so I had to report it before I started driving if I had missed the damage seeing as I was in a rush I would’ve been held responsible for the repairs. The damage was an obviously dented driver side door which I reported and a less noticeable cracked driver side mirror. Trucks need to be checked better and gas needs to be reimbursed to customer when the vehicle is left on empty having to fill up before your trip takes you out of the planned route which added extra mileage and time for me.

Rating:

5.0

Awesome drop off experience

Rating:

1.0

Say one price and then charge double appreciate the use tho!