Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simplefi your rental process. Too much personal information required.Drivers license wife's name and telephone number. Home address. The people were very nice and helpful.
Bring these guys doughnuts!
You can reimburse me for the gas because I needed to fill it in order to get home and that cost me $60 dollars and I got it with a quarter tank and left it with a 3/4 tank and thats bullshit
Very helpful and knowledgeable.
Very friendly and knowledgeable staff. Willing to assist and inform.
Nice people--very helpful, friendly, and knowledgable.
He was very helpful and kind
Kind, laid back - family owned atmosphere. They were clearly more about customer service and less about squeezing every dollar they could get out of me. Thanks.
Crystal and Toby were great. The whole family is great.
All of the people at DC are great. We had a mishap and they made it very comfortable and were super understanding with us. I can't say enough about all of them. Thank you.
Our experience was excellent with UHaul once again. We were very pleased with the cost. Thank you and we assure you we will do business again.
Nice and easy reservation. Had all the equipment we needed. Nice and pleasant employees in checkout and return.
Location was great! U-Haul policies on 1 way vs intown rentals SCREWED me out of an additional 86 dollars. Not the locations fault, but U-Haul's fault!
Drop off location seemed very seedy. Lots of junk everywhere you looked. I was concerned about the security of the vehicle and it's fuel when the vehicle was dropped off on a Sunday morning when no employees were present.
Very nice place to do business with.
These folks were very helpful! Moving is always stressful and they went above and beyond to help us get what we needed
Very helpful guy, will be back to rent again
Not sure what more you could ask of in a company and its people. Completely went above and beyond in every sense. Five stars are not enough!
Very nice people who were professional and caring enough to help out in a situation they had no skin in the game of.
Thank you for being so great!!!!!!
DC staff were fantastic, saw the front end problem before I mentioned it. Wish all U-haul locations were mechanically savvy. So hard to drive a big truck which is in need of repair. Also there was no washer fluid. DC staff person gave me a ride back!
Crystal was very helpful. We had an issue when we returned a truck in April. Crystal made sure that I know how to handle the return if the return location was closed when we returned the truck.
Thank you U-Haul you did great
Very friendly and helpful staff. We changed some details of our reservation at the last minute and they took care of it quickly.
Provide more size truck options...
Wonderful staff, very helpful. They are the best!!
Very happy with this rental. Once I downloaded the Uhaul app, the website worked much better. All my personal information was already stored in the Uhaul system from previous Uhaul rentals and it took only a minute to schedule my rental. The 26 foot Supermover F650 Ford's I've rented three times are great trucks! My only recommendation for Uhaul and customers alike is to perform a walk-around of the vehicle with the Uhaul representative to review the workings of the truck/trailer and it's condition.
Everything was great. Helpful, knowledgeable, easy to work with. Thank you.
I had to replace the windshield wiper on the drivers side, very hard to drive in winter weather with wipers in poor condition.
Unhooked the trailer for me and was quick with the check in process. Nice guys!
This was the second 6X12 we have rented recently that had a door that was hard to open and close. I assume with aghe they are like garage doors that get hard spots or worn rollers, but perhaps there is a maintenance answer.
I started this experience by being quoted a price and then showing up to find out it was almost $70 more what I was quoted that was supposed to include everything. I was then told upon finishing the paperwork that the truck in my paperwork was not at this location and a mistake had been made. I was then given another truck but no paperwork was filled out for this truck. I was given a truck with a 1/4 of a tank of gas as opposed to the 1/2 listed in my paperwork and the truck had a leak in the fuel filler. I believe I lost between 5-10 gallons of gas overall during my trip.
Very easy to work with and helpful.
We just dropped off trailer. No one was there.
We dropped of the car dolly after hours and called the next day to confirm they received the equipment. Nice folks.
Nice people, professional and helpful. Very good experience.
Location closed, self checkin.
Had everything I needed
The people working hear were nothing short of excellent. Extremely friendly and extremely competent.
The customer service at the Dillon, Montana Uhaul rental was amazing. Dean is awesome! Thanks so much for making our stressful moving less stressful.. Thanks a bunch! Pat Kruse
Professional and friendly service!
I made my reservation for a truck 6 weeks before I needed it in Whitehall, MT. 24 hrs before I was to pick it up, I was told it was not available at that location, but at a location more than 50 miles from my home.
They were very helpful
Great customer service
The moving help brought through your site has horrible customer service. I was overcharged and still haven't been able to get a hold of anyone to correct this.
Would have liked a confirmation of drop-off. Although I received an email, a phone call or even a text message confirming that I had returned the equipment would have been nice.
