Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The signage from the road indicating the location was poor. The office was cluttered and untidy. The yard was small, and it wasn't clear where to park the vehicle.
SETH S
Rating:
4.0
Customer did not leave a comment.
Rylee M
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
SHEILA S
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
4.0
Customer did not leave a comment.
MATHEW M
Rating:
5.0
Clean the trailers of horses, dirt and stick gunk on floor
Emily R
Rating:
2.0
Our final charges did not reflect what we were told upon pickup and rental extension.
Pat J
Rating:
5.0
Customer did not leave a comment.
JACK F
Rating:
5.0
The whole process was wonderful, crystal was absolutely fantastic- went above and beyond
JAMIE H
Rating:
5.0
Customer did not leave a comment.
Sarah M
Rating:
3.0
Customer did not leave a comment.
Scott J
Rating:
5.0
Customer did not leave a comment.
SCOTT M
Rating:
5.0
Customer did not leave a comment.
Terry P
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
4.0
Customer did not leave a comment.
Matthew B
Rating:
5.0
Customer did not leave a comment.
Sandra L
Rating:
4.0
Customer did not leave a comment.
Xuan L
Rating:
5.0
Customer did not leave a comment.
Nicole M
Rating:
5.0
Customer did not leave a comment.
Dan G
Rating:
4.0
Customer did not leave a comment.
Lloyd L
Rating:
4.0
Basic Uhaul site, with very helpful and friendly staff.
Alvarana W
Rating:
4.0
Customer did not leave a comment.
susie s
Rating:
4.0
Customer did not leave a comment.
susie s
Rating:
5.0
Nothing. I returned my equipment after hours and the signage was very clear as to how I was to complete the process. I did have problems using the U-Haul app to complete my drop off. I was not able to take the requested pictures as directed.
Tia B
Rating:
4.0
Customer did not leave a comment.
Steve H
Rating:
5.0
Customer did not leave a comment.
Frank O
Rating:
3.0
Customer did not leave a comment.
Shane W
Rating:
5.0
Customer did not leave a comment.
Renee K
Rating:
5.0
All good
beth g
Rating:
4.0
Customer did not leave a comment.
Nicole M
Rating:
3.0
Customer did not leave a comment.
Robin C
Rating:
5.0
Customer did not leave a comment.
Benjamin L
Rating:
5.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Britnie A
Rating:
5.0
Customer did not leave a comment.
Shawn F
Rating:
5.0
Customer did not leave a comment.
joan p
Rating:
4.0
Customer did not leave a comment.
Marty M
Rating:
4.0
Customer did not leave a comment.
Terry P
Rating:
5.0
Customer did not leave a comment.
Cynthia C
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
3.0
Customer did not leave a comment.
Jennifer J
Rating:
5.0
Customer did not leave a comment.
Jerry K
Rating:
4.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
Jack K
Rating:
5.0
I never received a final itemized bill. The money was just deducted from my card. This is highly unacceptable. Other than that everything was great.
Jessica H
Rating:
5.0
Excellent service
Allen G
Rating:
5.0
Customer did not leave a comment.
Angela L
Rating:
5.0
Crystal, Dean, and the whole team are excellent to rent from!
Hannah J
Rating:
4.0
Customer did not leave a comment.
Therese H
Rating:
5.0
Customer did not leave a comment.
Kelly B
Rating:
4.0
Do a walk around and note any issues (graffiti, dents, etc.) on the rental form.
Robert B
Rating:
5.0
Customer did not leave a comment.
Catherine L
Rating:
5.0
Customer did not leave a comment.
Catherine L
Rating:
4.0
Only dropped off truck via web app
Jana G
Rating:
5.0
Great people, very responsive and helpful.
Vail B
Rating:
5.0
Awesome people, great place!
Vail B
Rating:
4.0
Customer did not leave a comment.
Jessica C
Rating:
4.0
Customer did not leave a comment.
Jessica C
Rating:
5.0
Customer did not leave a comment.
Trina M
Rating:
5.0
Excellent service and equipment.
robert s
Rating:
4.0
Customer did not leave a comment.
Joe L
Rating:
5.0
Customer did not leave a comment.
lori h
Rating:
4.0
The personnel are friendly and helpful. They made the pick-up easy and checked out the trailer and connections prior to my leaving the site. Made the hook-up very easy for me.
PAUL D
Rating:
5.0
Online reservation and check in was good, location pickup very helpful with finalizing contract and hooked up the trailer for me!
TIM J
Rating:
5.0
Customer did not leave a comment.
joe n
Rating:
5.0
I would recommend this location for your rental needs! Very easy rental process and great service!
HOLLY B
Rating:
5.0
They helped me detect a tire on the trailer that was getting flat, due to a nail. This discovery enabled me to get that tire repaired before I loaded the trailer. This set of preventative measures helped me to avoid the major hassle of having tp deal with that flat tire issue in the middle of my 7-hour trip the next day.
Brenda K
Rating:
5.0
Very helpful!!
Lorri T
Rating:
5.0
Customer did not leave a comment.
Marlisa P
Rating:
4.0
Customer did not leave a comment.
Bill W
Rating:
5.0
Customer did not leave a comment.
ruger B
Rating:
5.0
Customer did not leave a comment.
Kamella G
Rating:
5.0
Customer service was friendly and professional! They made the whole experience easy. The cost was excellent!! I would highly recommend them.
Dianna P
Rating:
5.0
Very helpful and friendly
Bart L
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Customer did not leave a comment.
Kevin K
Rating:
3.0
Customer did not leave a comment.
Iona D
Rating:
5.0
Customer did not leave a comment.
LEONARD P
Rating:
4.0
Not much to improve as the truck came in the night before and I needed it in the morning, so not much time for the site to prep it. Accommodating staff especially in the wintery storm they had.
JEFFREY K
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
3.0
Tires were bald when I showed up to pick up my reservation and not safe for travel.
JACQUELINE K
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Great customer service
LAWRENCE M
Rating:
5.0
Customer did not leave a comment.
Kelly C
Rating:
4.0
Customer did not leave a comment.
GEORGE L
Rating:
5.0
Customer did not leave a comment.
KIRK K
Rating:
5.0
Customer did not leave a comment.
GEORGE B
Rating:
5.0
Nothing to improve! Everything worked perfectly!
KENT E
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
Louis R
Rating:
5.0
Customer did not leave a comment.
Scott F
Rating:
5.0
Customer did not leave a comment.
Louis R
Rating:
1.0
Owner (Dad) was rude, seemed mad we were wearing Covid masks. Threw contract at me twice, place was a mess. Put in wrong return place then didn’t know how to change. Younger man (son)? obviously frustrated at older mans ineptitude with computer, he a least was a bit politer. No Covid protocols in place, picked up truck and ran, will never go back there to pick up again.