Customer did not leave a comment.ULONDA C.
Customer Reviews for DA Shop Automotive Paint And Bodycraft
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEVEN A.
The phone number that was given to me in the email confirmation was not the right number. I had to drive by the location and get the phone number off a broken-down sign out front. It's down a long lane and I wasn't sure if I went down it if I would be able to get turned around and back out. But the man there was helpful enough and it worked out.Shannon B.
Customer did not leave a comment.Courtney B.
Extraordinary helpful staff, even gave furniture dolly to help complete moving without too many complicationsDavid L.
Customer did not leave a comment.Robin W.
Location opened 30 minutes after time posted on website, owner was 15 minutes late after that. Truck was clean but the check engine light was on, the transmission needs work, and the truck struggled in the lower gears. The alignment was also off with the steering wheel rotated approx. 45 degrees to the left with wheels straight.Jennifer B.
This is a BAD location for U-haul rentals. This location close early on Saturday and don't even open on Sunday. I had to keep the trailer that I rented an extra day, when I wanted to return on Sunday. I would rather rent at an actually U-haul store in that way I could just drop off after hours.Eddie J B.
Customer did not leave a comment.William S.
Location is difficult to get in and out of. Other than that, they were GREAT!Ned P.
I did not select this location, I selected a known location, and when I showed up for my 8:00 reservation, I opened the app and saw that my reservation had been moved to another location across town without any notice. Once I arrive at the new location, I was concerned about it. It was hidden down a long wooded private drive with "Beware of Dog" signs everywhere and I did not feel safe. U-Haul trucks were littered about, mixed all in with various other broken down vehicles and all along the long private drive. I started the 24/7 app check in, it took me 4 trips up and down the drive and sifting through the junk yard to find a truck that was present and accessible. Once I completed the "24/7" check in, I was surprised to see that I had to retrieve the key from an employee. I went back down the drive to search for an employee. There were 3 different auto shop buildings, none of which were marked as having an office or any U-Haul affiliation. I knocked on doors for the different buildings with no answer. I then notice some other people sitting parked in a car. They rolled down their windows and explained they were trying to get a truck as well, but that there was no one there. They said they had called the number on one of the buildings and the guy had said he was on the way and would be there in 20 minutes. Almost an hour passes by before he shows up, and another customer had showed up waiting by that time. Once he starts working with me on the truck, he stated that he had no furniture pads available, despite me already paying for them. He then fumbles with the computer for another 15+ minutes trying to figure out how to refund my money and never is able to do so. I finally get my truck at 10:30 am, 2.5 hours after my reservation. I had movers scheduled to show up at my house at 10am but thankfully they were able to adjust their schedule for me. Nonetheless, this meant we didn't get started until after lunch which resulted in me having to keep the truck an extra day. I returned the truck at 12am and used the app to complete the "24/7" check in process. The final step in the app required me to place the key in the U-Haul lockbox. I had to leave the truck at the beginning of the private drive to the location because the gate was closed and locked. I am also certain there was no lockbox inside the gate at the buildings, because I looked for one when I picked up the truck. I took the key home with me with intentions to once again, drive 30 minutes to the location to return the key in the morning. This entire experience was a nightmare and added an exorbitant amount of stress to an already stressful move. Without appropriate restitution, I can no longer use or recommend U-Haul.Eric W.
Customer did not leave a comment.ROCCO M.
Customer did not leave a comment.ANIX W.
They were very helpfulCorinthian G.
Customer did not leave a comment.KELVIN W.
I had it scheduled for a 9am pickup. Shop didn't open till 9:30, and no one arrived till 10. Please correct business times with shop.Frank T.
Had a pick up appointment set for 9:00 am. Owner did not show up until 9:50.Justin M.
Customer did not leave a comment.Catherine H.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jeremiah S.
Be more inviting and friendlyJeremy S.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Lance A.
The service was quick and friendly which was great for me on such a stressful day. Thank you!Ashley B.
Better communication Have more than needed equipment (dollies, trucks) Time management - showing up on time to check inKayla J.
Customer did not leave a comment.JOHN S.
Scary location - many beware of dog signs!!Robert C.
Customer did not leave a comment.Juan O.
You need someone to go inspect this poor excuse for a business. I wasted way too much time driving back and forth past the place w/o being able to tell that there was even a operating business there. No adequate signage for address, business name or address. Long, overgrown driveway with no trespassing signs gave impression that it led to an abandoned house rather than business. You should be ashamed to associate Uhaul with this place. If this is listed as your drop off call u Haul and have it changed to another location.ROBERT W.
Dropped off truck 15 minutes before scheduled return. Owner never arrived. Called him and he said to drop truck next to drive and leave key on front tire. Charged me an extra day for late return. Charged me for fuel, but level was higher than when I picked up truck. This owner is a crook. Do not use him!Greg H.
Overcharged me for toeing, did not have a toe dally available when I was told there was one.Sean B.
The place read to not enter that makes it confusing to customersLINDSAYM D.
Customer did not leave a comment.brent L.