Customer Reviews for Dachshund Consulting Corporation
(U-Haul Neighborhood Dealer)

Rating:

3.0

On site personal to help on check in

Rating:

3.0

Pk

Rating:

3.0

It’s far out from city limits, but the town is growing. Great service but not to many people know about this place.

Rating:

1.0

This location should have employees present during normal business hours. Additionally prices should be reasonable and relatively similar to surrounding areas. I paid $200 more for this rental than I would’ve paid if I were in the next town an hour away. Extremely high prices especially considering I had to self checkout. Very inconvenient and inconsiderate!

Rating:

1.0

They need more availability on the different truck sizes to meet the needs of the client.

Rating:

3.0

Improve the road to location office would greatly help.

Rating:

4.0

When you call someone answers the phone instead of text messages

Rating:

1.0

Waited 30 minutes to be able to drop off equipment

Rating:

1.0

tires of hauling equipment in bad condition and not to the UHAUL standards, we had a damaged tire reported around 11:30pm on 8/30/24 and after multiple calls to the service center roadside assistance shows 5 hours later, poor and careless customer service over the phone. app doesn't work to request roadside assistance, overall a very poor experience, will thinking twice if UHAUL is my best option on my next rental

Rating:

1.0

Although the website read that they closed at 5:00 pm there was no one there to greet us when we got there at 4:20 pm we knocked on the door and some man opened and rudely told us to parked it and take pictures he said he was only there to clean the building.

Rating:

1.0

Truck was dirty and don’t tell u everything on the phone but when u get there they charge u about leaving deposit different price for mileage it’s kaoes never again go there!!!!!!!

Rating:

3.0

The app kept shutting down pre and post ride for pictures. There was a flat tire but was unable to document due to app closing randomly

Rating:

1.0

They didn’t provide correct information

Rating:

5.0

Person at counter was great, very respectful and very knowledgeable.

Rating:

5.0

RENTAL DROP-OFF LOCATION WAS CLOSED SO WE HAD TO LEAVE IT INSIDE A BOX BUT HAD TO CALL INFORMATION IN 1800UHAUL BECAUSE WE DIDNT FIND A PLACE TO DROP THE KEY UNTIL THE AGENT TOLD ME ON THE PHONE TO LIFT THE TOP AND INSERT THE KEY🙏🏻 THANK YOU

Rating:

4.0

Necesitan tener abierto más horas

Rating:

2.0

When turning in equipment there was nobody there & they charged 2 extra days bill kept running

Rating:

3.0

They never answer when needed. I have to be texting the lady because she says she is busy taking calls. Then I go and it’s empty. Location should be open Saturdays and Sundays. Right now I need it again and NO quick response! Good service in Laredo, Tx.

Rating:

1.0

Was over charged for situations that were inevitable. Ridiculous location. 100% unsatisfactory.

Rating:

2.0

I would rather meet a person to fill out paperwork and ask questions than over the phone. Thank you.

Rating:

3.0

I have pictures of before departure fuel gauge and return fuel level. I was charged for. 4 gallons of fuel, I don’t know how you measure your fuel but I don’t see the difference in Guage measurement. I will post these pictures in Facebook to advise my friends.

Rating:

1.0

You have to drive through a dirt road full of potholes to access the location. In addition there's multiple semi trucks coming in and out of the cattle gate. They need to pave the road road or move to a better location. They don't have a representative on site so you have to call the number posted on a sign pick up the correct trailer.

Rating:

5.0

Best Customer Service ever..Representative was super helpful and made my rental experience very smooth and hassle free. Will definitely do business again at this location.

Rating:

5.0

Location was in a dirt lot.

Rating:

2.0

The uhaul was extremely dirty when I got it, I returned it better than when I received it and I still got charged for a cleaning fee!!

Rating:

2.0

The office person was not on site to conduct a walk through nobody answered the door and you have nobody to answer any question except by phone because you do not get a person to deal with you. I have rented from U-Haul several times for different events and in different areas and it has always been very good experiences but from all those previous rentals the office located here in Eagle Pass has been the worst rental. Please look into how the rentals and turnings are handled here and improve them for continued support as a customer. Thank you.

Rating:

3.0

The road into the place is very rough. Online reservation and check out on App did not work correctly.

Rating:

5.0

Great customer service..... Will come again..

Rating:

3.0

The representative needs to listen better because I had booked a truck for Saturday Feb 2nd to the 3rd and they booked me for March 2nd and 3rd! I was lucky there were trucks available because this was a very important move for me and my wife! It’s could’ve very easily been a bad weekend!

Rating:

5.0

Easy rental

Rating:

5.0

Seems like we lost a little confusion via text messages but overall I was happy.

Rating:

5.0

Great job