Typical drop off facility but no one around to receive equipment
BETHANY G
Customer Reviews for Dads Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Add a handle near the driver's door, o it is easier for people under five foot 7 to get in. The step is high up.I am only 5 foot 3 inches tall.Difficult for me to climb into the cab of the truck.
MARGARET BCrammed full parking lot with uhauls and vehicles. We were lucky to even be able to park this 26 ft U-Haul there.
Nicole RI've rented trailers from other places before and Dad's in Macomb Il.has definitely been the best. Great customer service and so easy to deal with.
JOHN BA person should be able to return their rental and not be on site. This is an oversight on U-Haul’s behalf. And, even when I spoke to an online associate stating I had returned it, and provided pictures. She said it was “noted” on my account the trailer had been returned. When I so happened to check on the status of our rental yesterday it showed as we still had it in our possession. Every time I rent with your company I’m consistently disappointed, yet no one cares as long as you get your money, right?
SILVESTER EExcellent customer service, highly recommended.
THEODORE BI was very happy with my interaction with Dads. Very professional and thorough. Highly recommended.
JOHN SService from the worker was great
COLTON MHe/They, both were friendly, informative, kind, professional, cooperative and patient, too. Including when it came to calling them to ask if it would be a problem with returning the truck at a later time than had originally been said and planned to have the truck returned by. They were fine regarding needing to return the truck at a later time, too. 🙂 👍 👍
KIMBERLY PEasy to drop off. I talked to a man on the phone about the process. He was knowledgeable and pleasant.
Lynn ANone
Dawn HI try to rent . Truck and triler. Emergency. My truck stuck. In highway. So they have truck but they don't have. The triler. They have triler in another location 60 miles oway . So I have to go pick up on my own gas miles . My own. Spencer's. When they supposed provide equipment they should give me miles discount for miles. They don't. Is spencil. I think twice next time to rent . Truck next time. I do not recommend. To another. Sense I do not have miles discount . On that. But service customer service. It's good. Except Spencer's. Miles . Good equipment.
CESAR MLove Dads Garage in Macomb IL. Great customer Service and Friendly.
ALICE SJust don’t understand the price u haul charged me it was not far where we moved from and still charged me I feel to much
GEORGE GI was not told that if I bring the tank back with 1/4 of tank I would get a discount, was just told to bring back with 1/8 like it had in it
NATHAN Gmark and karen , wonderful!!! Very helpful
JON GThe owner of Dad’s garage was very professional and helpful. He took his time to help me with my U-Haul rental needs. Very friendly, he makes me feel welcome to his rental business. I really appreciate it.
Raymond LI have called several numbers because our stuff is ruined from the back of the truck. Rain leaked in somewhere from the top of the truck and several thousands of dollars worth of damage happened. I even told the guy at our pickup/drop off and was told well we are still charging everything and good luck replacing yourself. My number is 309-237-8474.
Tiffiny REverything went very smoothly. Excellent communication from the pick up location and personal service was top notch.
Dane DEverything was great with the equipment and the location. There was a little mixup with the after-hours pickup and Uhaul itself (not Dad’s Garage); however, once we got a hold of customer service, they made it right, and everything turned out OK. Dad‘s garage had the trailer already hooked up to the truck for us. It was ready and waiting, and when we were finished, even though the Uhaul app crashed in the middle of taking pictures, it was still an easy process to return the equipment after hours at this location.
Eric CPin was missing to secure ball latch so had to buy my own at Walmart. Other than that no other problems
TERRY DThe facility and the owners were amazing. Friendly, knowledgeable, and kind. I would recommend Dad’s Garage to anyone looking to rent a U-Haul! Top Notch!
SHAUNA BWorked out great.
Rich BLove Macomb UHaul
Alice SAfter trying to return the trailer to a different location and was screamed at across the parking lot by the employee, I contacted uhaul and they redirected me to Dads where they were very friendly and helpful!!
Cassie SEasy hook up and pull off. Very convenient.
Cyle R"Dad" was friendly, knowledgeable, and quick to check me in. I completed my business and was on my way in minutes. the location was easy to find, spacious, and unique.
Donald LAll good here also!
christopher jGood communication
Jon BThankbyou!!
Rayn CSame as usual, go to pick up gear and they do not have it, and give you no advance warning even though you call and check in advance and they claim it is covered, happens more times than not.
Randolph RFurniture blankets, straps, furniture movers and Dollie’s were not provided
Joe F