The U-Haul battery died overnight, leaving the truck unable to start and needing a jump. It was extremely cold outside, to be fair; however, this caused a huge inconvenience in the morning while trying to move and impacted our time.
Krysta G.
Customer Reviews for Daisy Carpet Cleaning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Arrived and 15ft moving van was not ready to go. It was covered in snow and the back door was frozen shut. We had to help clean the snow off the truck, and then to push it out of the spot (no traction on the snow and ice). We got a couple of blocks and realized there was a major problem with the transmission- would not accelerate above 40 mph and then was jerking. Returned to get a different moving van, and had to dig out another truck and deice the back door again. Over an 1 1/2 late getting to the moving site. The young man helping was very nice and tried his best to get us on the road. Will NEVER rent from this location again.
Sandra S.Guy there was to the point and got me In and out quickly.
Ryan O.Unfortunately, my original reservation location changed on me 48hrs before pick up with was not ideal, but this location had no issues.
Abby H.My comments are related to the overall experience and not the pick up and drop off locations. When I picked up the truck it was not noted at the front desk that it was available. After some searching it was finally found. The drop off location was then changed to the pickup location making it impossible to complete the drop off on the U-Haul website. I called U-Haul support to inform them of the completed dropoff, but I still received a late dropoff email the next day. Not sure I will use U-Haul again based on these issues.
Greg S.Was unable to rent my truck out at the time I requested it via truck share 24/7.
Chase P.Waited 15 minutes in the lobby with no one inside Shouted a few times got no response, called the place also with no pickup until someone came in as I was about to leave Hours of location state it is open until 7pm I showed up at 6pm to drop the van off and the place was closed. Poor customer service, I will not use this location ever again even though it is close to my house I'd rather go elsewhere going forward.
Maksim K.Keep the small locations Best Experience yet
Steve A.We used the on line check in feature via the U-Haul app. It took atleast 15 minutes to receive any communication from the on-line agent. The truck that we used was full of dog hair in the cab.
Christopher B.Don't change the pickup/drop-off location.
John B.Trailer did not have a jack. Made it very difficult to pickup. Took all the strength I had to remove from hitch.
Matthew C.Make sure the extension cables given for the lights do not have bare wires! This caused me to be pulled over by the police for no lights 😒
brenda C.Couple of nuisances that were unpleasant but still was able to use the truck to move.
Mikhail K.Very friendly and helpful.
Hiovani C.Customer service was great
Stephanie B.No pick up available, but only drop off.
Seung N.Location was Hard to find. Personnel less than helpful and essentially angry because we interrupted his lunch. I don't understand why we returned to this location with a major UHaul store/hub less than a mile away. We had to drive past it to get to the assigned return location.
Curt T.Best experience I've had with Uhaul so far. At other locations it seems as if they can't help but screw up reservations. This location was easy to find, service was excellent and I was in and out right away!
Michael C.We were given a hard time to get this rental was scheduled to get it at 10 and didn't get out of there till 11:30. The man who worked there was very rude, he wouldn't let me stay inside the store kept having me go to my car. I thought because he was trying to be safe with the Covid 19, but I started to realize he was letting others in and never once did I see them come out. I feel he was being racist to me! Every time I walked back to the door to see what's going on he would stop me from coming in and tell me to wait in my car. This was very upsetting! The truck was filthy I had to go to another location to pick up dollies. When I got there they had to check the truck because it was making aloud noise it ended up being the truck had no oil at all. While they did the there went by another hour. The inside of truck had a foul odor. During our loading it started to rain, rain was coming inside the truck from ceiling my sofas and mattress got wet which now they stink like mildew. I'm very unhappy with this move in your guys truck. I always use uhaul and never had a problem. I paid almost 200 dollars for a very bad and unprofessional service as well as a messed up truck that damaged my furniture!!
Michael P.We were given the wrong address for pick up location. Didn't find that out until after waiting in line for 10 minutes. Then once we got to the correct address nobody was in the office and we waited there for another 10 minutes before someone finally showed up. Once he got there he just seemed uninterested in being there, almost like it was a bother that we were there.
Sarah R.The guy was great.
Nitin G.Had to wait for 40 minutes for someone to show up at Daisy Carpet Cleaning. The building was unlocked, but no one was inside the building to get the keys from. Had to call the number twice to have them send someone.
Jennifer N.Quick and easy check in
Brian S.This location was excellent. I dropped off the equipment after hours, and had zero issue with the process.
Kyle O.Office was dirty, staff were not there when we arrived for pickup, staff member had difficulty with the computer and did not understand insurance, his co-worker yelled from the back room rather than coming to help, truck was snow-covered & lot was not plowed. A very unsatisfactory experience to say the least.
Dennis B.Was dirty inside had to clean it
beth J.Really need to do a better job of maintaining your vehicle. The transmission had a significantly hard time shifting and sometimes wouldn't shift at all. Sitting at 5000 RPMs for the whole trip just didn't seem right. Also, since the vehicle wasn't shifting right it almost caused me to get into an accident. Maintenance light was on. Speedometer gauge kept bouncing all over the place. Mobile pick up option is a neat idea but has way too many hoops to jump through just to pick up the vehicle or drop off. Definitely will think twice before using U-Haul next time.
Theodore M.Truck was snow and ice covered, especially the windshield. Windshield wiper fluid did not work. Parking lot where the truck was parked was snow covered and unplowed. Truck only had a half a tank of gas. The Tow/Haul mechanism was not explained.
Murray J.This was a 6x12 Uhaul Trailer rented from: Daisy Carpet Cleaning (45607) 7640 West 146TH ST Apple Valley, MN 55124 Phone 651-964-1453 Rented 1-25-2019 Returned to Uhaul in Fargo North Dakota 58103 Uhaul Moving and Storage 4901 13TH Avenue South Fargo, ND 58103 Phone 701-205-3260 Returned Saturday 1-26-2019 This trailer in one day time not two days that they billed for. What is a little disappointing is that they had it marked as stolen in sending me emails asking where is it at? The store that took it back never signed or gave me any return papers but were able to verify that I did return the trailer on Saturday 1-26-2019 which was good because I do not know how else I could prove that I returned it. It brought on undue stress. In the last week or so I rented a 26 foot Uhaul truck and another 6x12 trailer and had not accusations of possibly stealing the trailer? I you want to give me any discount for the undue stress that would be nice. Am sorry that there was any confusion on your end that I may have stolen the trailer? Jim Johnson
JAMES J.Everything effort was made to get us on our way. Fast and efficient.
Tracy J.Jim couldn't get the Uhaul web site to work to complete our contract. Nothing in what he was doing. The website kept freezing. He had to call Uhaul support twice. We had to resubmit our information about 4-5 times. Very frustrating, especially as we aimed to pick up the truck and continue on our moving timeline. This delayed us and was a hassle overall.
Derek W.Very good service, nice and small shop and no-hassles, easy to coordinate.... equipment is always in good clean shape too.
Aaron R.Dark no outside lighting there otherwise looked ok.
Jim J.Kind of a weird out of the way location, but easy enough to find to get the size truck we needed. The guys were very friendly and made it easy to rent the truck, gave me the options I expected, no shenanigans on the price, straight up deal I expected and they gave me clear after hours instructions to return the truck.
STEVEN W.The person who called me while I was in route to bring the equipment back was rude inconsiderate demanding and hung up on me when I got the equipment back to the location which was an hour late then that person acted like nothing ever happened and didn't mention anything in fact that person was rather cold and inconsiderate and I will use you all again because the truck was exceptional but I won't be picking it up from that location and I won't be returning it because that person was rude inconsiderate and hung up on me after he called me to complain that the truck was late he wanted in her don't exactly when it would be returned I told him I was in route and I would be there as soon as I can and he hung up on me
Marion H.Everything was great!! Thanks
Matthew B.I appreciated very much that there was a 26 ft truck available on the spur of the moment as the moving company I hired did not bring a truck. They said that I was to provide the truck and they supplied the movers. You saved my very miserable complicated issue.
CARMEN N.Not open on Saturday after 3 or on Sunday. had to drop it off. They did call to confirm my drop off. No problem, just not a real full service location.
michael S.Have the truck ready when the customer arrives for pick-up.
todd S.I do not recommend uhaul period!! They don't charge correctly & I caught them trying to add on things I declined on .. hidden fees, check you receipt !
Tineka J.Chips and candy on the drivers side floor.
barbara H.Staff was efficient and our pick up was quick. We returned after hours which was easy also. Added bonus Daisy Carpet Cleaning can clean the carpet after you move out, or before you move in, if your move is local. Thank you Lynnette.
Lynette U.Closed when I dropped off trailer.
robert P.These guys are great! I highly recommend this location.
Michael N.Everything is fine
Charlotte E.Staff was friendly and helpful.
Waymond G.Contacted facility to reserve a 15' or 17' truck, was advised that they did not have one available, however the facility did have a 20' truck available for the same cost. Later i would find out that the truck rental was $20.00 higher than what i was advised. Was very disappointed in the first and last experience will utilize this facility for truck rental or any other services offered.
randy K.Customer service top notch. I would recommend renting from this location to anybody. I have rented many U-Hauls in the past and by far this was the best experience I have ever had I will only rent from this location in the future
Chad M.Tires were low on pressure - lighting wiring harness was cut and they did not have one so I went out and purchased one. The door in back was extremely hard to open like something was stuck, had to help employee lift trailer onto hitch, kind of bad experience.
Brent D.One of the dropoff and pickup locations is misrepresenting the mileage and I am being charged for approximately 100 miles I did not put on the truck in the few hours I had it. Not a happy customer.
John V.