Customer Reviews for Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)

254 reviews

475 Main St   Lancaster, NH 03584

(603) 788-4281

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 788-4281

475 Main St
Lancaster, NH 03584

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

Truck was dirty Only 1/8 th tank of gas

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
3.0

Reserved 5x8 trailer one week prior to needing it never received email confirmation I figured everything was all set went to pickup trailer and they could not find the reservation. After over an hour of waiting they finally found out the trailer that I was supposed to use was blue lined. I've only used uhaul twice and neither times have been a good experience.

Jeremy G. 
Rating:
4.0

The location was fine, but U-Haul is very misleading when describing the size of their trucks. I rented a so-called 15' truck. But the cargo area is really only about 12'. Even if you count the “attic” above the cab, it's less than 14.5 feet long. So this really is problematic if you need to carry something that is just under 15' long. SO DON'T BE MISLEAD BY U-HAUL'S DECEPTIVE DESCRIPTION.

Peter J. 
Rating:
5.0

Greatest and most accommodating customer service ever!!needed to rent from out of state for my daughter i expected to hit a snag or 2 they made it seemless.even when i had to cancel my pickup date and change it for another day.super nice people!!

brandy B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

N/A

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Kerin M. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Richard recognized the front two tires were bald and the right two were also. He said he would never have let this out of his location. Had no power to refund me anything. I had to take this vehicle as the move was planned well in advance and you do know what you get till you get there. You just U-Haul would never give you something this unsafe. Appalling! I have pictures

Anthony D. 
Rating:
5.0

We were fortunate that they could find us a trailer to rent just before the snow comes. We also need to use it for extra days, do to a delay in a closing. They did both and it all worked out. The trailer was perfect, easy to pull and carried out stuff across the country. Best eccomically way, milage on a trailer

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Great service

Robert R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Happy Camper

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Customer did not leave a comment.

Robert James C. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
4.0

Customer did not leave a comment.

SEAN F. 
Rating:
5.0

My original pickup site changed. I had to drive 2 hours round trip to get my truck. I was not offered composition.

Phillip S. 
Rating:
5.0

Very accommodating, friendly, helpful.

Joy Q. 
Rating:
5.0

Nothing service was great. No problems at all.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Truck had a terrible shake both empty or loaded! Someone needs to take it for a drive and see what the problem is!

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Garret L. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

The truck was clean but drove like it had four square tires. It also much more expensive then the advertising leads you to believe.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Thank you Richard Cutter. I'm not local but Richard took good care of me just like an old friend. He's an excellent representative of U-Haul. Thank you Richard, Dr. Larry J.

Lawrence J. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
4.0

Make sure all lights are working.

John C. 
Rating:
5.0

The rear cargo door to the box was sealed shut. I was unable to open it. Because of this I was unable to transport my cargo from my storage locker to my cabin. Making the entire rental and 4hour trip useless. I was only able to transport a small amount of what I needed to move. When returning to Dalton Mountain Motorsports to return rental the Uhaul employee named Richard was also unable to open the cargo door. He had to use a pry bar and force it open. He stated that they had to refund the last rental for the same problem. Why wasnt problem fixed before it was rented to me? This is inexcusable and a terrible way to conduct business. I should be refunded my rental payment for renting me damaged equipment and wasting my time. I want to speak to a supervisor immediately and rectify this situation. My phone number is 401-585-8288. I will await your phone call.

James S. 
Rating:
5.0

Friendly and helpful people working at this location. Quick service, thanks.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Thanks

Marcel P. 
Rating:
5.0

Very friendly

Richard T. 
Rating:
5.0

Super nice people work here! Very efficient.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
1.0

Waited an hour to pick up a enclosed trailer.

Joshua A. 
Rating:
5.0

Great service. Easy pick up procesd.

Donna W. 
Rating:
4.0

Reserved a 26 foot truck. Got an email 2 days before my move and was told my 20 foot truck would be ready. When I called to find out why my reservation had been changed, I was told that “we don't have any 26 foot trucks that far north”. It would have been nice to know this when I made my reservation.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Go to a different location. It took us an hour to get the trailer. The guys training just was not there and the other person was not in the mood to help him I guess. The place was not busy either. Than finally get trailer and the tires were really low on air. So now we had to wait longer. So it was very frustrating today. I would of thought they would do maintenance on it when they get them back so this don't happen. Or when I called went out to make sure it was there and ok to use have it ready to go when I got there. I guess that is what I would of done if I rented out a piece of equipment. Next time I'll go to the other location very unhappy

Randy M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
4.0

To start off with going into sign up for a U-Haul truck took a bit of time. And then the next day when I went in to pick up the U-Haul truck took longer. I did not think it would take that long to sign up to get a U-Haul truck, like 15 minutes. Is that the norm? Other than that all went well it was a bigger truck than I wanted but I did not have a choice at the time, I was desperate.

Laurette B. 
Rating:
1.0

I was overcharged for extra days. I called uhaul and was told Someone from drop off location would contact me and I'm still waiting no one has a contact me and it's been three days

John J. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

You called me the day before I was to pick this up telling me I cannot have the truck I requested. Your alternatives were hour and a half away. The van was too small to take everything needed. It also cost me $100 more than what I was planning. The drop off process was not smooth.

Dathan P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Just wish there were dollys provided.

REJEAN B. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
3.0

After driving 35 miles away from where I was located we hooked the trailer to my vehicle and it immediately blew the fuse for the rear tail lights. The U-Haul rep and myself fooled with this to trouble shoot the issue. He backed his truck up to the trailer and same issue with lights blowing out. They decided that another trailer would need to be brought to me but not until 3:30 in the afternoon. so on time restraints drove back the 30 something miles began my packing then back to a location selected hooked up a new trailer. Still had no lights so was told by the same U-Haul Rep to take my truck to try and locate the bad fuse. Now this is well after to 4 in the afternoon. The nice folks at VIP troubleshooted the issue, found the fuse needed and after spending $60 dollars was back on the road with pretty much a whole day wasted.

Steven J. 
Rating:
4.0

I was triple charged for the use of the trailer and needed to make many phone calls to be reimbursed

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

Maurice L. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
4.0

The equipment was clean. Trailer lights blew the running lights fuse in my truck twice. Used my equipment trailer the next day w/o an issue so I think it's your wiring. It is missing a “D” ring for tie down on the right side. We secure our loads so that was problematic. 2 tires are substandard for the winter roads here. Tread at tge wear bars. Worst piece of equipment since the UHaul rental I had with a broken spring. Very disappointing. Not the location's fault. Happy Holidays

Bryan K. 
Rating:
5.0

The staff was so very friendly. I would and will highly recommend anyone that needs to rent a Uhaul to do it here if they can. Very very clean atmosphere and the van I rented was wonderful.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

everything went smooth

Martin G. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
5.0

Jeff was very helpful

Daniel M. 
Rating:
3.0

Truck was filthy.

Christine W. 
Rating:
4.0

Customer did not leave a comment.

lawrence B. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Outstanding service at Dalton's; would definitely rent from this location again

Keith L. 
Rating:
5.0

None

Crystal W. 
Rating:
5.0

Phone wait is very long at the UHaul

Vadim C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Nice folks. Will use them again!

David W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Jeff was great and the experience was superb

Jennifer C. 
Rating:
3.0

Will not recommend U-Haul to anyone ever!!

DANIEL L. 
Rating:
5.0

Dawn at the desk is fabulous. Best desk rep for UHAUL we have ever worked with

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Moses B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Truck was in great shape; service was friendly, efficient, and helpful—no improvement needed. Kudos and thanks!

Geoffry F. 
Rating:
4.0

Your good

kevin D. 
Rating:
4.0

The lady checking me in was very engaged, helpful and attentive. She checked the trailer and assured me I would receive a close out receipt. She answered all my questions.

MICHAEL SAMPITE P. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE E H. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

Very friendly, excellent people to deal with.

Wes S. 
Rating:
5.0

The whole experience was great. The only issue was when I dropped trailer off they were closed due to holiday. I tried to due the mobile drop off but it sent a verification code to my home email. I then tried from home but it asks to verify my location and of course I was not in the correct location. the sales associate at Dalton Mountain was awesome and very helpful.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
3.0

Location closed. Did online drop off procedure. It was not clear that “ 2days”really meant exactly 48 hours instead of 2 calendar days. WAs surprised by additional charge.

Barbara M. 
Rating:
5.0

Vehicle was very clean inside and out. Van got very good mileage, . good price.

Norman P. 
Rating:
5.0

The outside and inside cargo area was dirty. Should be cleaned after each usage. Other than that a great experience. Thank you!

Norman P. 
Rating:
5.0

Truck cab was dirty and cargo area was not swept out.

Blaine H. 
Rating:
3.0

Customer did not leave a comment.

Kari D. 
No reviews have been submitted for this location.

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