Customer Reviews for Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)

217 reviews

475 Main St   Lancaster, NH 03584

(603) 788-4281

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 788-4281

475 Main St
Lancaster, NH 03584

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and helpful people working at this location. Quick service, thanks.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Thanks

Marcel P. 
Rating:
5.0

Very friendly

Richard T. 
Rating:
5.0

Super nice people work here! Very efficient.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
1.0

Waited an hour to pick up a enclosed trailer.

Joshua A. 
Rating:
5.0

Great service. Easy pick up procesd.

Donna W. 
Rating:
4.0

Reserved a 26 foot truck. Got an email 2 days before my move and was told my 20 foot truck would be ready. When I called to find out why my reservation had been changed, I was told that “we don't have any 26 foot trucks that far north”. It would have been nice to know this when I made my reservation.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Go to a different location. It took us an hour to get the trailer. The guys training just was not there and the other person was not in the mood to help him I guess. The place was not busy either. Than finally get trailer and the tires were really low on air. So now we had to wait longer. So it was very frustrating today. I would of thought they would do maintenance on it when they get them back so this don't happen. Or when I called went out to make sure it was there and ok to use have it ready to go when I got there. I guess that is what I would of done if I rented out a piece of equipment. Next time I'll go to the other location very unhappy

Randy M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
4.0

To start off with going into sign up for a U-Haul truck took a bit of time. And then the next day when I went in to pick up the U-Haul truck took longer. I did not think it would take that long to sign up to get a U-Haul truck, like 15 minutes. Is that the norm? Other than that all went well it was a bigger truck than I wanted but I did not have a choice at the time, I was desperate.

Laurette B. 
Rating:
1.0

I was overcharged for extra days. I called uhaul and was told Someone from drop off location would contact me and I'm still waiting no one has a contact me and it's been three days

John J. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

You called me the day before I was to pick this up telling me I cannot have the truck I requested. Your alternatives were hour and a half away. The van was too small to take everything needed. It also cost me $100 more than what I was planning. The drop off process was not smooth.

Dathan P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Just wish there were dollys provided.

REJEAN B. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
3.0

After driving 35 miles away from where I was located we hooked the trailer to my vehicle and it immediately blew the fuse for the rear tail lights. The U-Haul rep and myself fooled with this to trouble shoot the issue. He backed his truck up to the trailer and same issue with lights blowing out. They decided that another trailer would need to be brought to me but not until 3:30 in the afternoon. so on time restraints drove back the 30 something miles began my packing then back to a location selected hooked up a new trailer. Still had no lights so was told by the same U-Haul Rep to take my truck to try and locate the bad fuse. Now this is well after to 4 in the afternoon. The nice folks at VIP troubleshooted the issue, found the fuse needed and after spending $60 dollars was back on the road with pretty much a whole day wasted.

Steven J. 
Rating:
4.0

I was triple charged for the use of the trailer and needed to make many phone calls to be reimbursed

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

Maurice L. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
4.0

The equipment was clean. Trailer lights blew the running lights fuse in my truck twice. Used my equipment trailer the next day w/o an issue so I think it's your wiring. It is missing a “D” ring for tie down on the right side. We secure our loads so that was problematic. 2 tires are substandard for the winter roads here. Tread at tge wear bars. Worst piece of equipment since the UHaul rental I had with a broken spring. Very disappointing. Not the location's fault. Happy Holidays

Bryan K. 
Rating:
5.0

The staff was so very friendly. I would and will highly recommend anyone that needs to rent a Uhaul to do it here if they can. Very very clean atmosphere and the van I rented was wonderful.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

everything went smooth

Martin G. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
5.0

Jeff was very helpful

Daniel M. 
Rating:
3.0

Truck was filthy.

Christine W. 
Rating:
4.0

Customer did not leave a comment.

lawrence B. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

Outstanding service at Dalton's; would definitely rent from this location again

Keith L. 
Rating:
5.0

None

Crystal W. 
Rating:
5.0

Phone wait is very long at the UHaul

Vadim C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Nice folks. Will use them again!

David W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Jeff was great and the experience was superb

Jennifer C. 
Rating:
3.0

Will not recommend U-Haul to anyone ever!!

DANIEL L. 
Rating:
5.0

Dawn at the desk is fabulous. Best desk rep for UHAUL we have ever worked with

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Moses B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Truck was in great shape; service was friendly, efficient, and helpful—no improvement needed. Kudos and thanks!

Geoffry F. 
Rating:
4.0

Your good

kevin D. 
Rating:
4.0

The lady checking me in was very engaged, helpful and attentive. She checked the trailer and assured me I would receive a close out receipt. She answered all my questions.

MICHAEL SAMPITE P. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE E H. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

Very friendly, excellent people to deal with.

Wes S. 
Rating:
5.0

The whole experience was great. The only issue was when I dropped trailer off they were closed due to holiday. I tried to due the mobile drop off but it sent a verification code to my home email. I then tried from home but it asks to verify my location and of course I was not in the correct location. the sales associate at Dalton Mountain was awesome and very helpful.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
3.0

Location closed. Did online drop off procedure. It was not clear that “ 2days”really meant exactly 48 hours instead of 2 calendar days. WAs surprised by additional charge.

Barbara M. 
Rating:
5.0

Vehicle was very clean inside and out. Van got very good mileage, . good price.

Norman P. 
Rating:
5.0

The outside and inside cargo area was dirty. Should be cleaned after each usage. Other than that a great experience. Thank you!

Norman P. 
Rating:
5.0

Truck cab was dirty and cargo area was not swept out.

Blaine H. 
Rating:
3.0

Customer did not leave a comment.

Kari D. 
Rating:
5.0

Dawn is our "go to person" for UHAUL in general. She pulls us out of the ditch many times. One of the best overall in the last 5 yrs or more

Barry N. 
Rating:
5.0

The experience was exceptional. Dawn was quite informative and professional with a lot of knowledge. The vehicle was very clean. I would definitely rent from this location again.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Cameron T. 
Rating:
4.0

I had a bit of a run around on where the car transport was gonna be and tried to reserve one at the location they said it was gonna be at and then had to travel somewhere else to get it. If they can smooth that out, that's the only issue I had with the whole situation on where it's gonna be and when...

Justin J. 
Rating:
5.0

it was all good

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Ivana J. 
Rating:
5.0

Very helpful woman checked my trailer in. Pleasant place

Donald L. 
Rating:
5.0

I was charged $8 for insurance that I did not want. When I emailed Uhaul, they showed me that I signed for coverage which is not clear as to the line above it rejecting this service.

Kevin S. 
Rating:
5.0

I was forced to use this location due to the fact that your Colebrook NH location didn't return a phone call messages. I ended up having to travel an extra 80 miles just for a 6.5 mile move! When I called to complain your reservation specialists didn't care, so my experience wasn't the greatest! Dalton Motorsports had nothing to do with this they were great to work with!

CINDI B. 
Rating:
5.0

This location was great, friendly and priced fair. I had to drive 40 minutes out of my way to get there because the location closest to me in Colebrook never answered or returned calls.

William M. 
Rating:
5.0

Dalton Mtn was great and extremely helpful!

Blaine H. 
Rating:
4.0

I had to stop every 2 hours and replace the ratchet straps that were supposed to hold the car on. They would loosen up. Once I stopped and both straps were completely off. After 3 days into the trip they started to hold. The trailer lights stopped working with 500 + miles to go. (I think that may have been the truck which was far worse than the trailer.) Her is a gem U-Haul wanted the trailer back 24 hours before the truck. How is that supposed to happen. I could figure out how to make the trailer arrive before the truck. Pay a little more for Penske it's worth it

Lester B. 
Rating:
5.0

Quick pick up. Very friendly

Marc L. 
Rating:
1.0

Truck had snow and ice all over it. The wipers didn't work and there was no washer fluid in it. Also the parking lot was a dangerous sheet of ice that caused me to take a bad fall, hurting my back and left arm.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
5.0

Shortest amount of time ever to rent and get out the door. Usually it takes 20-30 minutes. At Dalton Mt. It took 5 minutes.

Casey M. 
Rating:
5.0

Too easy!

Garett S. 
Rating:
5.0

Service was great

kevin D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
2.0

Return took to long (2days) at this location.

Teresa G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Marty A. 
Rating:
3.0

Had to wait for someone to close out agreement. Assistance was not provided in disconnecting trailer; especially in lifting tongue from ball.

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
1.0

Truck I was given the passenger side door did not open. And the steering was way off it was so bad I almost hit another car because I had to over correct it so much

Michael S. 
Rating:
3.0

The Uhaul business is a secondary business at this location. The gentleman who hooked up the trailer was great.; the others provided the necessary service but did so as if it was a bother. I recommend the location only because there are limited other choices.

Donald M. 
Rating:
5.0

I was charged for 3 days from U-haul instead of 2, by the way the rental worked out, Sunday & Monday, Dalton is not open on Sunday, but because I picked it up late Saturday U-haul charged me for 3 days. I called U-haul and spoke to Vickie and it was quickly resolved, a 2 day rental. Lisa at Dalton was great to deal with too!

WILLIAM D. 
Rating:
5.0

The location in Lancaster NH is the best. They are s great group of people and the rental trucks are always clean. Easy in and out service. Number 1 location for our needs.

Laurie B. 
Rating:
5.0

Improve the online check in.

Dian C. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

It just upsets me that I reserved on-line, 30 days in advance, for a trailer at my local U-haul Jericho Motors Sports in Berlin, NH, and I get called 3-days before I am to pick up the rental that I have to drive to Dalton Mountain Motor Sports in Lancaster, NH to pick it up. This is (2) 60-mile round trips to now get and return the trailer. Added time constraints/work schedule conflicts, and added travel expense incurred. Not happy.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Hank D. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
No reviews have been submitted for this location.

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