Customer Reviews for Damacios Chili Shack
(U-Haul Neighborhood Dealer)

231 reviews

19723 Hwy 314   Belen, NM 87002
(85 N)

(505) 864-1313

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 864-1313

19723 Hwy 314
Belen, NM 87002
(85 N)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The person at the location was friendly and helpful. Good service.

Jeffrey L. 
Rating:
5.0

Richard and Anna were absolutely awesome!!!!!!!

Jeanine L. 
Rating:
5.0

Quick easy and accessible to equipment

Juan H. 
Rating:
5.0

Amazing person and place they helped me out quick and easy would definitely go back

Ahmad S. 
Rating:
5.0

I was really satisfied with all the services. all personal are very nice.

Jesus J. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

This is the best place to rent a truck, the people are very friendly and accommodating

steve B. 
Rating:
5.0

Amazing service!

Lara B. 
Rating:
5.0

no comment

Rhonda W. 
Rating:
5.0

Nothing it was Great I will always go there

GILBERT M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
4.0

The pick up and drop off process sucks. Especially when you ask for several pictures. Not sure why it had to be so difficult for me, but I picked up and dropped off at 6am, which left it still dark, the lock on the truck isn't the best. I was exhausted and irritable due to moving and then I had to take these pictures in the dark. I wasn't happy with the way it was done. The truck was fine for being an older model.

Debi S. 
Rating:
5.0

Excellent service friendly people very knowledgeable would refer and I will go here for all my future uhaul needs 👍

lance H. 
Rating:
5.0

No problem

Richard C. 
Rating:
4.0

Customer did not leave a comment.

jeff S. 
Rating:
1.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Great service

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

This guy called to check on me the day before drop off. He made sure we knew where we were going, which was super helpful. He was really a great guy, and I would recommend him to anyone who needed to rent a uhaul.

Dennis S. 
Rating:
5.0

I would like to actually rent from the location I chose rather than drive across town because the equipment is never at the chosen location.

Kent P. 
Rating:
4.0

Customer did not leave a comment.

Yadira A. 
Rating:
5.0

Great service !

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
3.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
5.0

Richard at Damacios Chili Shack is simply the best. I won't rent from anyone else.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Cadelaria O. 
Rating:
5.0

Excellent

Chris L. 
Rating:
5.0

Friendly service, well stocked

Ellen S. 
Rating:
5.0

Have this guy run as many of your facilities as possible. He's the real deal.

bruce M. 
Rating:
5.0

Customer did not leave a comment.

Ramona C. 
Rating:
4.0

Customer did not leave a comment.

stephen H. 
Rating:
5.0

Very good customer service. They answed the phone quickly, answered my questions, and were very friendly.

James K. 
Rating:
5.0

Customer did not leave a comment.

raymond Z. 
Rating:
5.0

Customer did not leave a comment.

Shaun B. 
Rating:
3.0

This truck was NOT checked before renting out to me. Not only was the windshield FILTHY from a thousand bug guts of driving 2000 miles, but the oil level was near ZERO AND THE CHECK ENGINE LIGHT CAME ON!!! I called the location and the gut who answered literally blew me off and didn't care. So he didn't care if 2 females got stranded somewhere in the middle of nowhere. Had to stop in the next town and get oil at uhaul there. DO BETTER.

Gena G. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Richard was FANTASTIC

ralph H. 
Rating:
3.0

Customer did not leave a comment.

Markham K. 
Rating:
1.0

Not having a high lady as your employee. She couldnt help us . So she called a higher up person then gave me the phone! So I hangdled my own problem and fixed it for her.

kelsey D. 
Rating:
2.0

Seemed like the people I was dealing with we're having a bad day.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

DJ C. 
Rating:
5.0

Quick pickup and drop off. Friendly and professional service.

DJ C. 
Rating:
5.0

Mostly it was my fault for not reserving the rental before I left NM.

Rick S. 
Rating:
5.0

Well organized, helpful, and got us in and out quickly.

Anne G. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Alisa V. 
Rating:
4.0

Only issue. When unloaded and taking to end destination return, trailer socket dislocated off ball. No damage as going uphill at time. Took me 40 min to fix. Tired back I felt for 3 days. Feeling much better. I didn't receive a receipt. Tad annoying. I will call tomorrow to ad for a receipt. All else went well.

LEANNA M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Texicana W. 
Rating:
5.0

very nice and polite

tammy C. 
Rating:
5.0

I just wished that you were open 7 days a week, excellent service too.

clarence R. 
Rating:
5.0

Excellent professional service

Anthony L. 
Rating:
5.0

Fast and friendly service.

edward V. 
Rating:
5.0

Weare a repeat customer at this location. Consistently a pleasant experience through the years.

Larry H. 
Rating:
5.0

Outstanding, friendly service and it was after hours! Above and beyond and highly recommended.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

devin F. 
Rating:
2.0

We were told to drop the trailer at a different location, never received a text changing the location. The location we dropped the trailer off is poorly marked, there were a bunch of Uhaul truck and trailers, so we dropped it off there. No one was available to check it in. Yesterday I received a call from Damacio's, he was very nice, and went to pick the trailer up where we dropped it. Imagine my surprise when I received a bill for $21.67 for an after hours fee for dropping the trailer off. We certainly picked the trailer up without anyone being there, were told it's self service. Nowhere in the contract is there mention of an after hours drop fee. It's not the franchisee's fee, it's UHauls.

Vickie H. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
5.0

Customer did not leave a comment.

PILAR L. 
Rating:
5.0

Great service

Trudy W. 
Rating:
5.0

Cruise control would be nice

Jay H. 
Rating:
1.0

Owner of this location texted me: This is Richard from UHaul. I see you're bringing a trailer from Carlsbad and it's due at 8:00 am Monday. I don't open till 9 so you can wait till then or drop off whenever without my help. Any questions call me. stop. I showed up a little after 9am and he said nothing about charging me for another day. This is what you call deceptive business practice.

JUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Nice !!!

ANTHONY S. 
Rating:
3.0

The fact that I had to travel 30 miles outside of the city to pick up a trailer and not get compensated for the travel or time is very disappointing because you as a company do not have the manpower to get the trailer to be more local. That should not be my problem and have to take my time and inconvenience to get it is not right. Do something about pick up and drop off to be more convenient for your customers.

claudia L. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Service provider was very friendly and helpful!

Wendy H. 
Rating:
5.0

Convenient location and accommodating staff. I had dropped off the truck after hours. I called ahead and they explained what to do, so the return went smoothly. Thanks again.

ALAN L. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
3.0

I'm not sure whether the issue was with the location or U-Haul's remote pickup process. Regardless, I was unable to open the word lock to get the keys. I tried calling the 1800 number and tried contacting a representative via chat, but after receiving no reply in either chat or on the phone, I came to the conclusion that it was faster to find another solution to my moving needs than to wait for a response.

Jason V. 
Rating:
3.0

Customer did not leave a comment.

Elise S. 
Rating:
4.0

they do just fine

Clifford R. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Shaun P. 
Rating:
5.0

Just keep up the good work! We have rented from this location in the past. Each time is a pleasant and efficient experience. Thank you!

Larry H. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
3.0

Listen and offer rebates when your equipment is messed up

YANCE M. 
Rating:
3.0

Customer did not leave a comment.

JOEL M. 
Rating:
4.0

Customer did not leave a comment.

TONY C. 
Rating:
2.0

Lights on the equipment did not all work had to take it to a uhaul service center to get repaired

Cecil O. 
Rating:
5.0

Customer did not leave a comment.

JD H. 
Rating:
5.0

Nothing, everything was good

Juan H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JULIE R M. 
Rating:
5.0

Damacio was friendly, helpful and I will definitely recommend to anyone who is looking for a u-haul unit.

Lorenzo D. 
Rating:
5.0

Nothing! Richard was extremely friendly and helpful!! I will make it a point to only rent from him if the situation arises where I need another rental!

Adrian R. 
No reviews have been submitted for this location.

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