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MARIAN C
Customer Reviews for Damacios Chili Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Experience!! Can't think of a single thing to improve!!
RAYMOND RThe vendor incorrectly told me information about registering additional drivers. I believe that he now has been told of the proper procedure.
ROSEMARIE MTeach the employees better computer skills, that part took for ever.
WILLIAM AHave returned to this location multiple times. Always a pleasant and seamless experience.
SHAWN SThe Representative was new, which I understood that and had to call the Boss for certain questions. The new Representative had no one that was Training him onsite so it took alot longer for us to get our U-HAUL TRUCK. THIS U-HAUL did not open at the time stated.
Adelle MQuick and easy pick up and drop off.great service
SIMON HTruck reserved for 9:00 am, arrived and there were no keys for truck. Had movers ready to put furniture on truck and had to wait 3 hours for one of us to drive approximately 30 miles each way to get key for truck we had reserved. U-Haul location was dirt and messey, was told the would be a $50.00 credit but did not receive, mileage was not correct and I was charged $75 extra dollars. Would love to talk to someone about my experience. 575-649-2795
CRISTIAN CI was unaware that there was a mileage limit on the rental. I probably should have read the rental agreement discloser closer to find the mileage limit, that’s on me. It would be helpful for the renting facility to let the customer know about the limit. Overall very happy!
Kenneth MNice & Professional. Cost wasn't horrible.
Becky CEasy in and out both picking up and dropping off. No trouble at all
Dawn MHave the business open at the correct time. Not the business I wanted to get the truck to start with. My place didn't have one avaiible. Showed up early for my appt. Business was closed, called number on door. Said to call an emergency number. Did that, spoke to business owner, He called his employee, no answer, So He said he would be on his way. 45 mins later he showed up. Then had computer issues. Finally got the truck about an hour or so later.Another truck came in and also had to wait, Other than the initial getting the truck. The rest of the experience was good.
Joan SNothing
Jose RThe person at the location was friendly and helpful. Good service.
Jeffrey LRichard and Anna were absolutely awesome!!!!!!!
Jeanine LQuick easy and accessible to equipment
Juan HAmazing person and place they helped me out quick and easy would definitely go back
Ahmad SI was really satisfied with all the services. all personal are very nice.
Jesus JThis is the best place to rent a truck, the people are very friendly and accommodating
steve bAmazing service!
Lara Bno comment
Rhonda WNothing it was Great I will always go there
GILBERT MThe pick up and drop off process sucks. Especially when you ask for several pictures. Not sure why it had to be so difficult for me, but I picked up and dropped off at 6am, which left it still dark, the lock on the truck isn't the best. I was exhausted and irritable due to moving and then I had to take these pictures in the dark. I wasn't happy with the way it was done. The truck was fine for being an older model.
Debi SExcellent service friendly people very knowledgeable would refer and I will go here for all my future uhaul needs 👍
lance hNo problem
Richard CGreat service
Anthony CThis guy called to check on me the day before drop off. He made sure we knew where we were going, which was super helpful. He was really a great guy, and I would recommend him to anyone who needed to rent a uhaul.
Dennis SI would like to actually rent from the location I chose rather than drive across town because the equipment is never at the chosen location.
Kent PGreat service !
Melissa LRichard at Damacios Chili Shack is simply the best. I won't rent from anyone else.
ROBERT JExcellent
Chris LFriendly service, well stocked
Ellen SHave this guy run as many of your facilities as possible. He's the real deal.
bruce MVery good customer service. They answed the phone quickly, answered my questions, and were very friendly.
James KThis truck was NOT checked before renting out to me. Not only was the windshield FILTHY from a thousand bug guts of driving 2000 miles, but the oil level was near ZERO AND THE CHECK ENGINE LIGHT CAME ON!!! I called the location and the gut who answered literally blew me off and didn't care. So he didn't care if 2 females got stranded somewhere in the middle of nowhere. Had to stop in the next town and get oil at uhaul there. DO BETTER.
Gena GRichard was FANTASTIC
ralph hNot having a high lady as your employee. She couldnt help us . So she called a higher up person then gave me the phone! So I hangdled my own problem and fixed it for her.
kelsey dSeemed like the people I was dealing with we’re having a bad day.
Daniel GQuick pickup and drop off. Friendly and professional service.
DJ CMostly it was my fault for not reserving the rental before I left NM.
Rick SWell organized, helpful, and got us in and out quickly.
Anne GOnly issue. When unloaded and taking to end destination return, trailer socket dislocated off ball. No damage as going uphill at time. Took me 40 min to fix. Tired back I felt for 3 days. Feeling much better. I didn’t receive a receipt. Tad annoying. I will call tomorrow to ad for a receipt. All else went well.
LEANNA Mvery nice and polite
tammy cI just wished that you were open 7 days a week, excellent service too.
clarence RExcellent professional service
Anthony LFast and friendly service.
edward vWeare a repeat customer at this location. Consistently a pleasant experience through the years.
Larry HOutstanding, friendly service and it was after hours! Above and beyond and highly recommended.
ELIZABETH BWe were told to drop the trailer at a different location, never received a text changing the location. The location we dropped the trailer off is poorly marked, there were a bunch of Uhaul truck and trailers, so we dropped it off there. No one was available to check it in. Yesterday I received a call from Damacio's, he was very nice, and went to pick the trailer up where we dropped it. Imagine my surprise when I received a bill for $21.67 for an after hours fee for dropping the trailer off. We certainly picked the trailer up without anyone being there, were told it's self service. Nowhere in the contract is there mention of an after hours drop fee. It's not the franchisee's fee, it's UHauls.
Vickie H