Customer Reviews for Damacios Chili Shack
(U-Haul Neighborhood Dealer)

176 reviews

19723 Hwy 314   Belen, NM 87002
(85 N)

(505) 864-1313

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 864-1313

19723 Hwy 314
Belen, NM 87002
(85 N)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only issue. When unloaded and taking to end destination return, trailer socket dislocated off ball. No damage as going uphill at time. Took me 40 min to fix. Tired back I felt for 3 days. Feeling much better. I didn't receive a receipt. Tad annoying. I will call tomorrow to ad for a receipt. All else went well.

LEANNA M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Texicana W. 
Rating:
5.0

very nice and polite

tammy C. 
Rating:
5.0

I just wished that you were open 7 days a week, excellent service too.

clarence R. 
Rating:
5.0

Excellent professional service

Anthony L. 
Rating:
5.0

Fast and friendly service.

edward V. 
Rating:
5.0

Weare a repeat customer at this location. Consistently a pleasant experience through the years.

Larry H. 
Rating:
5.0

Outstanding, friendly service and it was after hours! Above and beyond and highly recommended.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

devin F. 
Rating:
2.0

We were told to drop the trailer at a different location, never received a text changing the location. The location we dropped the trailer off is poorly marked, there were a bunch of Uhaul truck and trailers, so we dropped it off there. No one was available to check it in. Yesterday I received a call from Damacio's, he was very nice, and went to pick the trailer up where we dropped it. Imagine my surprise when I received a bill for $21.67 for an after hours fee for dropping the trailer off. We certainly picked the trailer up without anyone being there, were told it's self service. Nowhere in the contract is there mention of an after hours drop fee. It's not the franchisee's fee, it's UHauls.

Vickie H. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
5.0

Customer did not leave a comment.

PILAR L. 
Rating:
5.0

Great service

Trudy W. 
Rating:
5.0

Cruise control would be nice

Jay H. 
Rating:
1.0

Owner of this location texted me: This is Richard from UHaul. I see you're bringing a trailer from Carlsbad and it's due at 8:00 am Monday. I don't open till 9 so you can wait till then or drop off whenever without my help. Any questions call me. stop. I showed up a little after 9am and he said nothing about charging me for another day. This is what you call deceptive business practice.

JUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Nice !!!

ANTHONY S. 
Rating:
3.0

The fact that I had to travel 30 miles outside of the city to pick up a trailer and not get compensated for the travel or time is very disappointing because you as a company do not have the manpower to get the trailer to be more local. That should not be my problem and have to take my time and inconvenience to get it is not right. Do something about pick up and drop off to be more convenient for your customers.

claudia L. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Service provider was very friendly and helpful!

Wendy H. 
Rating:
5.0

Convenient location and accommodating staff. I had dropped off the truck after hours. I called ahead and they explained what to do, so the return went smoothly. Thanks again.

ALAN L. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
3.0

I'm not sure whether the issue was with the location or U-Haul's remote pickup process. Regardless, I was unable to open the word lock to get the keys. I tried calling the 1800 number and tried contacting a representative via chat, but after receiving no reply in either chat or on the phone, I came to the conclusion that it was faster to find another solution to my moving needs than to wait for a response.

Jason V. 
Rating:
3.0

Customer did not leave a comment.

Elise S. 
Rating:
4.0

they do just fine

Clifford R. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Shaun P. 
Rating:
5.0

Just keep up the good work! We have rented from this location in the past. Each time is a pleasant and efficient experience. Thank you!

Larry H. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
3.0

Listen and offer rebates when your equipment is messed up

YANCE M. 
Rating:
3.0

Customer did not leave a comment.

JOEL M. 
Rating:
4.0

Customer did not leave a comment.

TONY C. 
Rating:
2.0

Lights on the equipment did not all work had to take it to a uhaul service center to get repaired

Cecil O. 
Rating:
5.0

Customer did not leave a comment.

JD H. 
Rating:
5.0

Nothing, everything was good

Juan H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

JULIE R M. 
Rating:
5.0

Damacio was friendly, helpful and I will definitely recommend to anyone who is looking for a u-haul unit.

Lorenzo D. 
Rating:
5.0

Nothing! Richard was extremely friendly and helpful!! I will make it a point to only rent from him if the situation arises where I need another rental!

Adrian R. 
Rating:
4.0

By commutation with place where trailer is picked up because I was told all I had to do was pay that's all

Dennis S. 
Rating:
5.0

Staff was friendly.

Edith S. 
Rating:
5.0

Employee was very helpful explaining everything we needed to know about tow trailer and the truck as well. Even though we rented the truck from a different U-haul. Great customer service.

David P. 
Rating:
5.0

Customer did not leave a comment.

Rusty G. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Everything was great!

Glenda T. 
Rating:
1.0

First I was supposed to go to the location at 1655 main st. in Los lunas and this man working there was so upset because he had no more room and was trying to make me go to a different location and I'm explaining to him that I dont want to drive to this other place that's I dont know how far away even though there were two empty parking spaces in his lot. Terrible customer service, tried to tell me I wasnt scheduled to drop off there which was a lie and threatened to call the police on me just because he had to do some work. So I ended up having to drive all the way to this other location and put more gas in the uhaul. This was a ridiculous horrendous experience and I will let everyone I know, know how I was treated... like scum

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
1.0

I as a women had to unhook tow with wheels because their was no Man AROUND off my unit. undo lift it..

elaine V. 
Rating:
5.0

Richard was knowledgeable and helpful. Great place.

Susan R. 
Rating:
5.0

Quick & friendly service made experience painless. Thanks.

GRACE B. 
Rating:
4.0

Customer did not leave a comment.

jeannie T. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Was great very friendly, just wish the trucks had cruise control but other than that would definitely use uhaul again

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Lance J. 
Rating:
5.0

Richard at the Chili Shack was very professional and got me going real quick. The vehicle was very nice and clean.

BOB I. 
Rating:
4.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Velva D. 
Rating:
5.0

Customer did not leave a comment.

Regan G. 
Rating:
5.0

Great customer relations, courteous and fun to deal with.

Dusty P. 
Rating:
4.0

Customer did not leave a comment.

arthur M. 
Rating:
5.0

Richard and frank at damacios chili shack were just fantastic they really helped me a lot they really know what there doing really professional .I would recommend them to my friends and family. They are huge asset to uhaul.

Jerry R. 
Rating:
1.0

You make us pay for 7 days even when we only need it for 3 days! I think I should have got a refund for the other 4 days I did not use the trailer! Next time I will look for another moving company, That only charges the days you actually use the trailer! I will never rent from uhaul again!!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

rapl H. 
Rating:
1.0

Owner was rude and paperwork was not correct nor could he fix it.

Jacob W. 
Rating:
5.0

could have used a ramp in the traler, it was kind of difficult to get a motorcycle out of, but it was fine in the end.

CAROLYN K. 
Rating:
5.0

Very accommodating to our needs.

Adam K. 
Rating:
1.0

Was handed a key after signing the paperwork and told it was the first truck. The truck had trash on the floor, smelled like smoke and had cigar butts in the ash tray. The truck had no cruise control and was rented to travel over 1300 miles. Also there was over 105,000 miles on the truck and the steering had a ton of play in it making it hard to keep in the lane. If it wasn't for the fact I would have had to unload and repack the truck I would have requested a different truck at some point during the trip.

ADAM K. 
Rating:
5.0

None at this time

AMIGUEL T. 
Rating:
5.0

nothing everything was perfect.

richard P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A P. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Awesome service!! Thank you!!

KC C. 
Rating:
5.0

Great guy to deal with.

Kris B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Excellent customer service !! Very polite, friendly and professional. Very convenient everything went smooth. Thank You

ARLENE S. 
Rating:
5.0

Customer did not leave a comment.

STACEY C. 
Rating:
4.0

After taking the 6 x 12 cargo trailer and loading it, I got home and looked it over very thoroughly since I had to deliver household items for a friend 500 miles away. Though I found nothing wrong with the trailer itself or the coupling/chains, one tire was almost totally flat and the other three 15 to 25 pounds low on sidewall-indicated air pressure. I aired all four up to 60psi. When I returned the trailer, I told the proprietor about this. He replied that the U-Haul maintenance person had checked the air pressure in all of the on-site trailer tires this past Monday. Obviously, the person missed the tires on this particular trailer. This would beg the question, 'is he really doing his job or simply 'pencil-whipping' the inspection/maintenance checklists for thrall of the rental equipment'?

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Entrance to the office consisted of a ramp and a stairway. The ramp is wood, with some of the boards rough and gapped. It might be too uneven for a handicapped person. Otherwise, the service was excellent.

dora J. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

The dealer was awesome and bent over backwards to accommodate me and my needs. Very knowledgeable and helpful. Thanks guys you are the best.

joe S. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

good place

William W. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT F. 
Rating:
5.0

great friendly folks!

William W. 
Rating:
5.0

Customer did not leave a comment.

Aldrich J. 
No reviews have been submitted for this location.

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