Customer Reviews for Danco Towing Bryan Towing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Danco Towing Bryan Towing LLC

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Michael B. on

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Get someone who cares. They acted like uhaul was a pain in their ass and did not care about your customers.

Pedro O. on

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David H. on

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Tyler H. on

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The online system needs tons of work. First, we booked through one U-haul place, who then sent us to a completely different location to get the U-haul. We were told we could pick up anytime. The online system would not even let us begin the approval process until a certain time (we were not told this). It took hours to get approved. So we sat in the parking lot for 2 hours waiting on approval, which completely messed up our moving schedule.

Fred C. on

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Check the oil - was more than 1 quart low. I added 1.5 quarts. Exterminate the ants in cab - they were everywhere!

Tiffany H. on

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He was very nice and answered all of my questions.. thank you very much!

Joseph I. on

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Cindy B. on

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Darren G. on

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The truck was not clean when we got it but we took it back very clean

William J. on

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Martin S. on

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Patricia J. on

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The employee mentioned multiple time that he didn't need more trailers. He also told us he was closing soon so we needed to hurry cause he was leaving. He acted like he didn't want or business.

Peg B. on

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No one was around when i dropped it off, had to ask a fellow from the cafe to help me unhook it...

Jeffery P. on

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Reserved the truck 2 weeks in advance. Spent an hour there waiting for a truck that was trashed inside, and smelled of smoke. I also ordered furniture pads, and received none. Had to send my wife to another location to pay for them - again! I would like a refund of my furniture pads as well as a discount on the trashed truck!

Rheda A. on

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The staff was very friendly and informative. Location was very close to home. Night time drop off was convienient. Very good experience.

Mark L. on

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The hours for this location are good for me, but perhaps not for everyone. 0730-1630 M-F is not much and some customers could opt for other locations. The owner is very helpful in hooking me up and making sure all my electronics works right.

Rashad M. on

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Rada N. on

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jeff B. on

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Ann G. on

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Mark L. on

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Longer more flexible hours may bring more customers.

Joseph M. on

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Alina R. on

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Eva C. on

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the original drop off was full so dropped of at the location they told us to but it was not opened. we did call the number provided and got approval to leave it.

Micheal W. on

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Jared M. on

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This location was closed upon drop off.

Ryan A. on

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Pedro O. on

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Daniel B. on

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Isabella B. on

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I had to go 20 miles out of my way to rent the pickup truck. I was sent to the wrong location first, then informed that there were only 2 pickups to rent in my vicinity at all. The first location said they hadn't had any trucks at all in the last three weeks and uhaul wouldn't send them any. Second location was good, the man I dealt with was polite.

susan S. on

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Good guy

Lee W. on

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Jerry C. on

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Kevin W. on

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Make sure that you check the wheels on the trailer are tight so you don't loose the wheel

Margaret L. on

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Not charge for gas when we had put in $20 of gas about 7 gallon for a 32 mile trip The receipt was left in the cup holder yet we were charged for gas because the gas gauge did not register I have a witness that the gas was put in. I also need to return the Saran wrap roll that we did not even open. The dealer was very unfriendly when challenged about the gas.

Alison M. on

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Nothing. Polite explained everything. I will use them again

SHENIKA W. on

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They charged me a cleaning fee in addition to the fees paid for services. Did not and would not return my phone calls. Also, the cleaning fee was NOT in the contract. Im still waiting for a call back. $30 for sand on the floor board and a tube of lip gloss is not reasonable. I know they werent expecting for me to detail it for them!??????

corey O. on

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casey M. on

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Nancy W. on

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tony J. on

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Casey D. on

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The guy that we had to deal with was very rude,used tons of profanity,was unprofessional, and very difficult to deal with. This was by far the worst uhaul experience i have ever had. I would never recommend this place to my worst enemy! I honestly feel that i should be refunded because of my poor experience with this company. I will never again use uhaul from this guy!

ALICE W. on

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KERRY V. on

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Theresa C. on

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Very helpful and courteous staff!

Robert L. on

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Keep Justin as your manager. He is great!!

Judy B. on

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enjoy doing business with them

Darrell J. on

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DONALD F. on

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Returned truck with the same amount of fuel it had when I rented. Received an e mail showing I I was charged $34.00 for fuel and was told when I returned truck that everything was fine. Reported that truck has a front end problem. When truck reaches 60 mph the front end vibrates and the mirrors vibrate that you can not see what is behind you. Representative said he would make a note. When I went back the next day to see about fuel charge the truck was gone. No reguard for safety or service of customer. Danco towing Crestview, Fl is location of return for U Haul. Rented 4 different times in the last 2 month and will look at Rider in the future. The same thing is true for Danco Towing in Crestview, FL will look for a reputable company to do business with

keith R. on

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Very helpful

Timothy P. on

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Angelique B. on

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Christopher M. on

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The U-Haul leaked and got my stuff wet

Adam W. on

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Came out to greet me and unhook before I had a chance to even get out of the car. Very friendly as well.

James J. on

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robert C. on

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bill M. on

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Outstanding service used them twice rented a 26' truck and car hauler both times to travel over 700 miles. Highly recommend.

JUDY B. on

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always a pleasure ro do business with them

DAVID D. on

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Sharon B. on

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They need to explain to the customers about how to work the truck

Whitney K. on

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JUDY B. on

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great people to work with...

Chip P. on

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John S. on

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Brent S. on

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ann L. on

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bill M. on

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CURTIS B. on

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JUDY B. on

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fast, easy transaction with this dealer.

rachel M. on

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Jerry C. on

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Location is great, staff is helpful. I did not know that on return, I was to login to complete the return.

Josephine P. on

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I contacted the local pick up place in Crestview FL prior to reserving the vehicle online. I then confirmed my reservation online. The vehicle was not available when I went to pick it up and I was sent out of town for the nearest available truck. UHaul then proceeded to charge me the extra mileage for picking up the vehicle at a different location when the original reservation location was two blocks from my home. This was an extremely frustrating experience and I will choose other moving options in the future.

rick S. on

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Staff is super nice! Stayed after hours to help me get my rental. And was very knowledgeable of towing and give me great tips on towing my car. I will always use this company.

Kirk W. on

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Jerry C. on

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Check in online definitely speeds up the process. Location is easy to get in and out of, staff is very helpful and professional.

Csilla B. on

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RENA S. on

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I returned the truck to custom collars in Opp Al. They were very polite and knowledgeable. I will definitely use them again and recommend them.

Robert O. on

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Prices are way too high and for my next move coming soon, I will have to find another company or options.

Jason B. on

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LINN L. on

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RAYMOND L. on

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RAYMOND L. on

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scott S. on

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JT B. on

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Good location for pickup/dropoff - not all jammed up in tight quarters. Easy for me to do my own (guided) truck/trailer hookup; plenty or room to do equipment inspection. Nice folks too.

Denise I. on

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THERESA W. on

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Edward B. on

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JASON B. on

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The facility was nice and clean and the employees were awesome and very polite.

IAN T. on

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ROBERT G. on

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The Truck was available cleaned and ready at the time we scheduled. The u-haul employee was very pleasant and informative.

JOE G. on

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Frank N. on

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MARY R. on

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This was the best experience. The gentleman we dealt with was very nice. Compassionate. And caring, I will forever use them if I need to rent a truck again. Honestly they are the best. Very, very helpful indeed