Customer Reviews for D&L Towing
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great place to rent from

Rating:

5.0

I hope I don’t have to rent a U-Haul again, however if I do, I will not be using the mobile app, I will be going into a location and finalizing everything. Mobile maybe convenient however it is not set up to provide basic details of miles/kms and if it must be converted. This location provided great service and the 24/7 customer service helped greatly, however the mobile app still has flaws that needs to be worked out.

Rating:

2.0

With having made arrangements to pickup at a specific time I would expect that the vehicle is ready to go. I had to clean 12” of snow of the windshield and front of the vehicle ( fortunately I had my own snow brush handy )and shovel two wheel paths through a snow bank in front of the truck ( they were nice to have left a shovel sitting beside the trucks). On a better note the truck was clean and mechanically fit with 1/2 a tank of gas. I also had to help an elderly couple clean snow off a truck they were renting, I did thus while the nice man renting the truck went back inside the store to borrow a booster pack to start the truck he was renting. Battery was completely dead. It’s a good location but some extra attention to the service side of what they do needs work.

Rating:

5.0

She was awesome

Rating:

5.0

Friendly and helpful staff, experience couldn’t have been any smoother. Reserved their biggest truck last week, showed up Monday morning minutes after them opening and maybe 10 minutes later I was on the road. Flawless.

Rating:

5.0

Really affordable all together was a great experience

Rating:

1.0

Had no brakes Master cylinder leaking alarms going off had to stop pull over restart my truck every hour Then on top of it I already forked out over three hundred dollars then another 135 for gas then have the nerve to charge me for extra km when I was under my limit like WTF I will never again rent a U-Haul and I rented them a few times but I think another company needs my money

Rating:

5.0

Satisfied

Rating:

5.0

The service was excellent and would definitely recommend d and l.

Rating:

3.0

Trailer lights wire was missing, they told me to steal one from another trailer. Made me wonder how closely that trailer was verified by staff before renting it to me. I checked everything before leaving, by myself and was satisfied with the unit. Very nice trailer and did the job perfectly. Thank you

Rating:

4.0

trailer had a lot of saw dust that needed to be swept out

Rating:

3.0

I find uhaul has gone downhill my first reservation that was suppose to be guaranteed near me wasn't I had to go to tinmins to pick it up then I got charged an extra 27miles from my recording from start to finish. The van was shaking terribly on the highway there is a van wheel alignment and the shifter itself was extremely loose. It was a very sketchy van. There was coffee spills in the cup holders and the steering was sticky. As for my morning guarantee not being there uhaul did give me $50 but they kind of took it back by the extra 27 miles.

Rating:

5.0

Was nice dealing with your agent in timmins she was very professional and had a great sense of humour thanks again u haul for assisting me with this task

Rating:

3.0

I feel like the tank of gas should be filled up and then whatever the customer uses is the cost of gas they use and they could fill it back up/

Rating:

2.0

Website inventory was not up to date compared to units in yard. Phone line did not work

Rating:

4.0

Good service. Thank you.

Rating:

5.0

Great service! I will recommend this location to everyone!!

Rating:

4.0

No issues with d and l towing location. Great service, and friendly staff

Rating:

5.0

Please purchase diesel trucks the gas 26footers are insanely expensive to run I only got 7.1mpg a diesel would be much more efficient.

Rating:

1.0

the gas tank was at a quarter.i had to fill up to get out of town .brought it back at 3/4 and was not compensated.

Rating:

5.0

excellent service as usual

Rating:

5.0

Everything went smooth. No complaints.

Rating:

5.0

Could provide some assistance when connected a trailer. Had to lift and pull a 8x12 trailer myself to hook to the truck

Rating:

3.0

Trailer was very heavy to lift onto the hitch ball. Could use a jack stand on the trailer.

Rating:

3.0

Service was good but times & product availability were not

Rating:

2.0

Garbage outside and broken glass…. Paid the amount for the month but only needed for a week and then the refund of $20 only really sand then didn’t even receive the refund so no would never rent from this company again sorry

Rating:

3.0

We arrived to drop off the truck but there were no staff to complete the rental, added expense applied to credit card without any explanation

Rating:

3.0

Lot was extremely full of other units it was hard to park

Rating:

4.0

Your phone app is not the best. Upon return it could not find my location with location services turned on. It should allow the user to manually find the drop-off location. This comment is no bearing on the drop-off location.

Rating:

5.0

Young woman I dealt with was friendly, accommodating and efficient. She swept out the trailer for me and gave me some badly needed return time flexibility over the long weekend. I would recommend tire pressure check, as the first trailer I backed up to was low on 2 tires. Overall awesome experience

Rating:

4.0

Worker was rude.

Rating:

3.0

was no maintenance on the trailer was happy with the service but would be nice if someone would help hook up trailer

Rating:

1.0

Your company is a disgrace. For one I rented the U-Haul to move my belongings from Ottawa to timmins out of storage. When I arrived at storage my belongings were damaged and had to load U-Haul to bring belongings to the dump. Return the U-Haul in timmins the following day in timmins and did not get a refund. I didn’t know a one way rental was to remain as is. Very poor service. No empathy for customer in distress. I will not be using U-Haul ever again.

Rating:

3.0

Customer care

Rating:

3.0

They charged gas on my account after I left even though they didn’t see that my initial pick up of truck was almost empty. Not impressed!

Rating:

5.0

A very curtious staff member helped on drop off. Very easy to locate the drop off depot.

Rating:

5.0

Great people to deal with!!!

Rating:

4.0

Not much room to park but good location overall

Rating:

1.0

I rented a 15 feet truck. And when I got to the pick up location, they upgraded me to 26 foot truck without telling me. I wasn’t happy about that , the truck was too big to fit into the location I was moving out of and also the location I was moving too. This caused a lot more stress on an already stressful day. When I called customer service I was hung up on 3-4 times. All around bad experience with your company. I will not be recommending u-haul to any of my friends. I’m an I will not be using your services again.

Rating:

2.0

Truck was covered in ice, no equipment to clean truck off, trailer frozen to the ground, nobody to help hook it up, right side trailer indicator lights not working and rear cargo door of truck so stiff it’s almost impossible to latch closed.

Rating:

5.0

Very friendly service.

Rating:

5.0

I had to deal with the trailer myself but not a big deal.

Rating:

1.0

Picked up an empty truck with wipers that were falling off, manager was not willing to fix wipers. I bought 2 new wipers while I was getting gas in the empty truck, brought truck to drop off location, could not get my deposit back, 2 days later I finally was able to get my deposit! Fella at the drop off location could not speak English and was not interested in trying either, over all horrible experience, definitely would not recommend u haul to anyone!

Rating:

5.0

- Excellent Staff - wonderful customer service - knowledgeable - warm and inviting atmosphere - incredibly impressed

Rating:

5.0

It was fast, efficient and friendly. I will use them again.

Rating:

1.0

Inside of the trailer was filthy. Had to clean it before I could load my stuff into it. Didn’t have any dollys for rental, which is unusual for a moving company. Parking lot was glare ice and very dangerous to walk on. No assistance in hooking up the trailer, just an “inspection” after you do it (I’ve never hooked up a trailer before and was offered no assistance with it). However, this is the only location so you’re stuck with dealing with subpar service.

Rating:

4.0

Trailer hitches rest on the ground, which are frozen to the ground and not movable by hand in the winter time. Fortunately, they had a forklift to assist. Having the trailer hitches rest on jacks or cribbing would make it easier to hook up the trailer.

Rating:

2.0

Hi I never got my refund for my $100 dollar deposit from October 19, 2022

Rating:

5.0

I originally tried to book things through the tamiskaming shores u-haul. But the guy was so bothered by answering my questions, he played dumb and pretended he new nothing. He was absolutely no help, and he clearly didn't want to help. But the timmins one was GREAT!! I had an awesome experience, the lady even got a propane torch to help me unfreeze the trailer latch.

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Awesome service done very professionally