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RYAN L
Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The size truck that I had picked out to rent they didn’t have and which I had to have a bigger truck and wasn’t compensated
KATIE RExcellent service. Excellent staff.
KAIT IGet eat
Andrew RStaff are great
BOYD TDeliver what was promised and reserved. Offer compensation if you don’t and it’s your fault.
MARK PI had a terrible time with u-haul. Very unprofessional in getting my truck. I put the order in a month in advance and it was almost not even told that they didn’t have a truck for me. I had to call on my own. Very disappointed with how things were handled and I was not given the proper discounts like I was told. To much work to even try and get the refund now when everything’s to busy. And to have to drive over an hour away and still have to take the truck back an hour away is completely ridiculous. Will not be back. The people at the pick up place were nice and the truck was clean but u haul as a company needs work.
JORDAN AIt was fine
SANDRA GWe booked well in advance for 7am pick up, and evening before notified would not be ready until 9am. We scheduled furniture pick up, a loading dock and service elevator based on the 7am pick up. The website should reflect the hours of the pick up location. This is a U-Haul issue, not the location’s issue. Further, we booked a 15’ truck and were upgraded to a 26’ truck the day prior. This was very challenging for our move to a downtown Halifax location.
Aaron LFriendly, knowledable
Janet PI have booked at another location and was moved here, further from my home. The service was so great, I will move all my business here!
LYNN LTHE STAFF AT THIS LOCATION ARE ALWAYS FRIENDLY, KNOWLEDEABLE, AND HELPFUL
BOYD TVery friendly and helpful staff.
OONAGH CAfter using the u haul we swept it out as suggested on the sign inside truck and return with more gas then required. The sign stated that we would get a $25. Discount if we swept it out. We did not received it.
DONNA MUhaul was a complete jalopy, Stabilitrak lights on indicating a failure is approaching. Windshield washer didnt work, And when it did it was just a snapped off tube. Steering wheel was nearly 90⁰ sometimes going straight. On the flipside, awesome people at the location and great service.
JOHN DGreat customer service.
Vaughn CBoth times the service person has been amazing. Friendly, knowledgeable.
Karin HFriendly and thank you for your service
DANIEL AStunning service.
RAURI GThe staff was super friendly. However, they gave me a truck with no ramp when I specifically asked for one. The back was dirty and clearly hadn't been swept from the previous user. The trucks a.c didn't work so it blasted us with hot air from time to time on a +30 day.
James BBoss place to go. Excellent staff . Excellent service. Number 1 Uhaul dealer.
MICHEAL IThe process was smooth and easy, both in pickup and drop off. Location was convenient for both ends of my move which made the moving process so easy. Staff were quick, efficient, and friendly. Will absolutely come again
Patrick Mbe sure truck is swept out between users.
MARGARET EThe fact that I had to drive to Kentville ns from Windsor ns because Windsor didn’t have any trucks. Then I had to drive all the way back to Kentville me because they wouldn’t allow me to drop off in Windsor ns
DOUG TNothing
CEDRIC EVery friendly and efficient, thanks!
David HGreat customer service. Quick and thorough.
RUSSELL JGreat staff, friendly and accommodate. Van was very clean and in excellent condition. Thank You!
Joanne DI was given a incorrect pick up location at the beginning of my order
Hunter HAs soon as I left the lot I was getting warning signs about the lights being faulty. I pulled over to check again and they were working fine on the trailer but the warnings kept appearing everytime we drove
JODIE CVery efficient, polite and professional! 10/10 all the way.
David MDon’t try charging for fuel when vehicle was brought back to same fuel level
Jefferson JWas full of dust, at least could have cleaned
SHINCY PStaff very friendly
Dan BGreat location and excellent staff.
Frederick RGreat Customer Service
ROBIN JNo one is around to help us and its Monday at 1pm
Bernardo JMaking the booking online was great. The staff were ready for me when i arrived and they helped me hook up the trailer. I was very pleased.
SCOTT CKeep up good work,courtesy staff,and efficient 👍
DONALD EFast and straightforward service. Booked online, an advisor called me to confirm the next day, then I called 2 days prior to pick up to confirm trailer was there. Pick up and drop off was smooth and service was friendly. 10/10 would rent from this location again.
DANIELLE LI was happy with the service
BRADLEY WYou never met your word to me as a customer. Your don’t follow up on issues. You help yourselves to peoples money at your discretion with out resolving issues U-Haul created. Just crooked!
Nicole PService was amazing!!
BENJAMIN DGreat experience from start to finish !
BRIAN RDidn’t even have somewhere to park it. Gas station was gross. Then they charged me $111 for no reason. I won’t be using U-Haul again.
JOSHUA AEveryone was very very nice and nice me .Thanks for your servie
JUNE RTerrific support staff and smooth drop off in Peachtree City GA. I need the reference link to submit charges incurred on our delay leaving with a trailer problem which was addressed immediately.
STEPHEN LLocation is short staffed (only one person to operate the gas station and the U-Haul desk)
REINHARD W