There were little to no instructions and there was not an attendant during times I would consider working hours (Friday 4:20 pm). It was very uncomfortable to just leave the trailer however with the help of UHaul over the phone I felt better about returning the trailer. My concerns with not having a person there to accept how could that prevent anyone on a busy highway from stealing the trailer itself. That was my biggest concern when returning.
TAMARA M
Customer Reviews for D&R Auto & RV Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one on site at 11:30 on Tuesday morning. Return instructions say to call when you are there and call goes to VM, no one shows up or calls you back. If I could give 0 stars I would. Will not ever use this location again even though it is close to home
DANIEL CNo one is there middle of a Tuesday
MANDY GUnfortunately no one was there Monday when we went to drop off and no answer on phone but place was nice had to take pics and everything ourselves
BLAIRE MHad a great experience.
Charles WGreat, easy experience. Super helpful and kind over the phone when I called with some questions before making the reservation!
Samira RAmazing service! Very helpful staff
Sierra HGreat service. Good country location, and easy to get in and out of. Jonathan hooked up the trailer and helped with all questions. Will definitely use this location again if/when I need another uhaul.
Jonathan SLocation closed and was unattended. Not attractive.
Kenneth NNo one there and run down cars with flat tires and covers in dirt not a pleasant location to drop off a truck at
david gJohn, the owner of the location, was very helpful and accessible. I spoke to him by phone the day before the rental because our original location didn’t have the vehicle we originally reserved. Thank goodness U-haul located one in Poyen, AR. John assured me that he would have the truck at his location and he would help with anything. He lived up to that. Thanks to John, we were able to move our daughter out of her college apartment.
David CMy dolly I requested was not in truck
Rebecca FThey had exactly what we needed, paperwork was handled quickly and instructions were straightforward. Definitely appreciate these guys!
April OI booked this with the uhaul 1800 number and this place was closed and did not have to let me get the tow dolly I ordered, but they were absolutely fantastic, let me get it and walked me through everything since this was my first time using one. I cannot say enough about how awesome both the phone representative from uhaul and the gentleman from the local pickup place were!! You both made the rest of the trip possible for my sister and I! Thank you so much!!
Sara-Beth BHandle very well
Richard KGreat experience
Michael WThis Uhaul service business is very helpful and pleasant to work with me on returning my rental equipment. I highly recommend this service agent to my family ??????
Earl BCame in on his day off to make sure truck was ready to go.
Steven PThe owner was very nice and helpful. Would do business there again. Nothing to improve.
KYLE GBe on time and not say I've got other work so let's get this done and gone. Not a good rep for your company.
Walter SRental person should be knowledgeable on diffence between trailer sizes and provide all proper paperwork needed for returning rental. Also, should advise customer on whether or not there will be a refund if the rental is returned early.
Amber DVery friendly as well as helpful.
ROSENNE C