Customer Reviews for D&B 13 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of D&B 13 LLC

Overall rating:

Stacey M. on

Rating:

U-Haul changed my reservation without my knowledge and re-assigned a different location that was 30 mins away from me verses 5 minutes. We were moving over 4 hours away, so our time was crucial! I had to pay extra to movers in Load/unload our things. Then we get to the 2nd location and the guy couldn’t get the code to work, so we were at that point 1- hour time for the movers. Then the U-Haul maintenance guy can and has to cut the lock, which then took more time. Pnce the truck was open, my husband has to follow the guy to a 3rd location...Bottom line I got transferred around and on phones and by car...unacceptable and I feel no one wanted to help or even cared what I was going through because of their issues! I WILL NEVER RENT AGAIN!!!