The operator of the Bay Springs location was nice. The equipment was fine. My gripe is about the telephone NO HELP I received. I got the truck to do a five-mile move. Bay Springs is 40 miles from my home. I understand having to pick up the trailer from Bay Springs - it was the only place that had one. I DO NOT understand your phone operator's insistence that I had to return it back to Bay Springs when there is a UHaul three miles from where I finished the job. The Bay Springs operator said he had no other reservations for the trailer, and it made sense to return it the way I wanted. Bot your "customer service" would not allow that. So, after a hard, hot day of moving larger furniture, I had to make an 80-mile round trip to take a empty trailer back to a location that didn't need it. Lesson learned: I'll not use your online reservation system any more. I'll call up beforehand and make sure there's not an idiot on the other end before I pay.
JOHN P
Lucena Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay Springs, MS 39422
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Customer Reviews
- 3.5 Average Customer Rating
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A bit disorganized at first and it took about 20 for me to pick up the vehicle and supplies. They did not seem to be aware that I was picking up at first. After that initial bit it went smoothly.
W DJust a drop off, no one inside the office on a Sunday
Jakson LI had the keys in the drop off box at 1pm on my drop off date because no one was in the office, then they tried charging me a day late because of it. If that isn’t slimy I don’t know what is
Jackson LDropped it off after hours did not see anybody hear anybody or locate anybody
JAMES W