Customer Reviews for D&C Rental & Sales Inc
(U-Haul Neighborhood Dealer)

385 reviews

84 Keystone Dr   Mayfield, KY 42066
(Right behind Purchase Ford Dealership)

(270) 251-3102

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(270) 251-3102

84 Keystone Dr
Mayfield, KY 42066
(Right behind Purchase Ford Dealership)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KATHIE C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
3.0

The truck was clean inside and muddy outside.

Constance E. 
Rating:
5.0

Great service and awesome staff

Christopher A. 
Rating:
3.0

When someone reserves a truck and request no equipment, ( two wheeler blankets) meaning an empty truck don't force the equipment on them and use the excuse it has to be ready for the next customer.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

Kristy C. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

I rented a small utility trailer for my elderly mother to take a lawnmower across the state; I instead got a far too heavy box trailer, which we couldn't use (obviously) so we returned it right away. Still trying to get a refund for something we couldn't use that was not what we asked for in the first place.

jIMMIE G. 
Rating:
4.0

Will never use your horrible company again. Will tell everyone whenever possible of our terrible experience and recommend they use another comoamh

Valery G. 
Rating:
4.0

Customer did not leave a comment.

April K. 
Rating:
3.0

Like I said, uphold your estimate.

karigan G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Terrell C. 
Rating:
5.0

Love the way they took care of me. I was new to pulling a trailer and they helped give me confidence.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Marcus P. 
Rating:
4.0

Not the best personality

Kenneth R. 
Rating:
5.0

Service was good with easy pick up and we were on our way !

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

ELLA J. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Home run!....very personable....and knowledgeable.....Good people....Great location....easy in and out!

Charles C. 
Rating:
2.0

I appreciate your courtesy with our screw ups. I would definitely rent from you again but hope I don't have to

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

nothing wonderful experience withe donnie and couldnt ask for a easier and safer way to rent a truck

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Gilmar S. 
Rating:
3.0

Customer did not leave a comment.

ANGELA R. 
Rating:
4.0

The two gentlemen who took my information on both truck returns were very polite. Kinda bummed that I didn't hear back about being burned by the truck. 😕

Tammy L. 
Rating:
5.0

Very friendly staff!

James W. 
Rating:
2.0

No recommendations

Cleo S. 
Rating:
3.0

Customer did not leave a comment.

Cleo S. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Keep doing what your doing

Carl C. 
Rating:
5.0

Trucks great. People even better!

Carl C. 
Rating:
5.0

Customer did not leave a comment.

kedrian T. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Hyunwoo L. 
Rating:
2.0

I had to replace the windshield wipers before I could even get on the road to begin my move. I called the UHaul dealership and was told to contact roadside assistance, which I did. I was on hold for over an hour, no one ever answered. My only option was to go purchase the wipers myself. When I finally reached my destination, I then realized that the truck, the $1000 rental truck, had leaked. Days later, my $2000 mattress is still wet, may have to be replaced. I have called UHaul three times since the move, still have yet to receive a response!

Dawnie B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

Victor F. 
Rating:
5.0

Very friendly staff with excellent manners and service.

DONALD C. 
Rating:
5.0

Very pleasant experience

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Mathew W. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

It was an excellent experience with a very friendly and helpful staff. I have no recommendations for improvement.

Greg C. 
Rating:
5.0

They made drop off very easy and trouble free. Excellent for sure!

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Brooke G. 
Rating:
2.0

teach them how to use the uhaul discount certificates issued by the call center. I never did get my 25$ discount for being hung up on by your call center.

Jess I. 
Rating:
5.0

Truck seemed to not shift well. But we got the job done.

Tara A. 
Rating:
5.0

Everyone was very kind and helpful

Mark R. 
Rating:
5.0

Great customer service!!

Sara T. 
Rating:
5.0

Very professional.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Athena B. 
Rating:
5.0

Ronnie did a great job with my return. Thanks!

Mark T. 
Rating:
4.0

Customer did not leave a comment.

gary J. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

D and C Rental always exceeds my expectations!

Noel C. 
Rating:
5.0

Great job

Stanley S. 
Rating:
1.0

U-Haul sucks! You clowns are sending me all of your clients PERSONAL information on all of her billing documents.

Jessica Y. 
Rating:
5.0

great service

eric B. 
Rating:
5.0

The local facility was great but the UHaul computer system is worthless.

Clarence P. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

brooks B. 
Rating:
5.0

Great service

BILLY M. 
Rating:
1.0

The guys were very nice and helpful when picking up. The lack of planning on uhaul part made us drive 45 min out of the way to pick up the truck at another location. Also the AC on the truck cut out early on in our move which made Sri omg from Kentucky to Texas pretty miserable in the middle of the summer. The trailer wouldn't work with our car and we were given a hard time by another uhaul location ( where we were supposed to originally pick up our truck). We were never compensated for the crappy uhaul Friday k and had to fight to get a Refund for the trailer after receiving poor customer service at the Paducah location . I'm not very likely to rent from them again or even a uhaul. We called the uhaul hot line during all of this and again after the move and were ever contacted back about the AC in the uhaul or about the poor customer service. I'd still like to speak with someone about the issues we had. Please contact me 803-468-5242.

Micah S. 
Rating:
3.0

Customer did not leave a comment.

Donita L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Nothing

GARRY S. 
Rating:
5.0

I have used this location many times always received polite and friendly service. I cannot think of anything you need to change

kim S. 
Rating:
3.0

U Haul is not up front and truthfully when describing their truck size. Unknowingly I rented a 15 foot truck that has less than 15 foot length on the footprint of the floor. So renting a 15 foot truck actually will not allow you to transport 15, 14 or 13 foot material. The space of Grandma's Attic should be revealed that it is included when making a reservation. The parking break was not working on this rental. The windshield was not clean when I picked up this rental. To start the clock the moment a contract number is generated is an over charge to the customer. Why should the customer start paying on a rental he cannot start using? The 20 to 30 minutes or more to process all the information and complete a walk around should not impact my pick up time.

david S. 
Rating:
3.0

Only negative points where, I needed 12 moving pads only had 6, they could figure out how to remove the 12 and only give me 6. So I got 6 and paid for 12. Didn't have time to set around and figure it out. Also needed a furniture dolley and didn't have it either. Had to purchase one from Lowe's. Every thing else was ok.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Chasity F. 
Rating:
5.0

Customer did not leave a comment.

STANLEY G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Dan U. 
Rating:
5.0

Felt sorry for your employee because you computer systems was not working it took a long time to get paperwork done not their fault they were awesome

Rebecca O. 
Rating:
5.0

Customer did not leave a comment.

Dan U. 
Rating:
4.0

The only negative is the windshield could have been cleaned before renting. It had a large area of bird dung all the length of the drivers left side column smeared about 2 to 3 inches. Other spots were not very signficant.

david S. 
Rating:
1.0

Our truck return was scheduled for a time after the return location was closed for the day. The online return system did not work and directed me to call the 800 number. This system generates a lot of confusion and needs attention. When we reserved the truck, we told the agent in NC that we would need the truck for a longer period than the 4 days allowed in the contract since our new home wouldn't be ready until 7 days after the rental date. The NC agent made a note in the computer system in regard to our keeping the truck for a longer period. We returned the truck on 20Apr19 as planned instead of 17Apr19 as per the contract. Two days after returning the truck, we received an emailed invoice for an extra 5 days of rental instead of the correct 3 days. I called D&C Rental to point out the incorrect invoice and received a corrected invoice later that morning. I have not yet received a credit for the incorrect initial invoice of $286.20. After what became a very heated discussion with the D&C owner (Donnie), I am still not satisfied that a credit has been issued, and told Donnie that I plan to issue a complaint thru my credit card company to contest the incorrect charge.

Terry R. 
Rating:
5.0

Know of nothing.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

brenda C. 
Rating:
5.0

Great Place to do Business as always!!

MICHEAL R. 
Rating:
5.0

Customer did not leave a comment.

MICAH J. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

Not related to the exact location, but we received a fraudulent Uhaul charge on our credit card, in addition to t he charge at this location. A second charge was made from location 830071 in Ft Myers, FL, and we had more fraudulent charges in the day or two after that, so had to have our credit card canceled.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

The uhaul van had issues with getting stuck 4 times during my move. The insurance that I paid for only covers damage to the van which I couldn't understand. If it covers roadside then why not cover getting pulled out of dirt or snow.

Delisha R. 
Rating:
4.0

.99 per mile is a bit stiff. I only get paid .53 a mile. Current federal standard is 54.5. Cost of the truck should include a set of mileage for local, perhaps 50 miles, just as one way includes milage. Then anything over that maybe charge .99.

Daniel C. 
Rating:
5.0

They took their time to help correct the online reservation that got screwed up. They are very professional and helpful. I would highly recommend anyone needing to rent a u-haul to use this location.

Corey G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top