Customer did not leave a comment.HUNTER G.
Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I spoke with at D&H was always extremely friendly and helpful. The facilities are always neat and clean. I’d highly recommend them.Steve C. | Overall Experience
Very good customer service. I had access every time that I needed it. I stored a car inside, heated, no pests, very clean. The price went up 25% from last year, which wasn’t expected and I’m not sure why there was such a big increase. Overall well run facility. I have also stored a camper outside with no issues.DEAN S. | Overall Experience
Customer did not leave a comment.JULIE L.
Customer did not leave a comment.Robert B.
Connie and Julie were extremely helpful with our storage needs between houses. Great facility, very clean and well maintained, excellent 24/7 availability plus safe and secure. Highly recommended for your storage requirements and truck rentals. Thank you for everything!Thomas B.
Customer did not leave a comment.VINCENT O.
My equipment application was placed a month prior to my move. My preferred rental pick up location was nearly two hours away from the confirmed pick up location of which I was not informed of until 2 days prior to my move! Extremely dissatisfied.Alegra H.
Reserved at one location. I get there and was told the guy didn't return the truck. I was sent to another location. I get to other location and they weren't open. No one bothered to tell me that they would not be open for another hour. The lady I did deal with at the new location was very nice. I would recommend her. But the inconvenience of the situation was quite frustrating. I would have expected some kind of discount for the situation because the inconvenience was caused by U-Haul but was not offered anything.Roben M.
Customer did not leave a comment.Benjamin E.
Customer did not leave a comment.Jami H.
I was grateful to D & H for having a truck to loan to me at the last minute. I had rented a 6 x 12 covered trailer on the U-Haul website only to find out once I arrived at Krueger's True Value that the trailer was actually not rentable due to repairs. That was very frustrating to say the least. The woman at D & H was very friendly and very helpful. I will call them in the future.Julie F.
Great job by the staff at D&HDaniel W.
Customer did not leave a comment.Dan H.
The agent at D & H was very friendly and efficient. The truck was ready on time and was easy to return after hours using the key drop.GEORGE F.
Customer did not leave a comment.CARY W.
Customer did not leave a comment.Sandy K.
Customer did not leave a comment.Kenneth K.
The agent was helpful, professional and congenial. Can't ask for more than thatJeffrey J.
Customer did not leave a comment.julie F.
Customer did not leave a comment.Andrew B.
D&H Climate Controlled Storage was a great location. The lady that helped us was super helpful and knowledgeable.Javis G.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Robert J.
Thank you for excellent service!Chris C. | Overall Experience
What a great experience,the staff were wonderful,always friendly I will miss this place and my girls in the office merry Xmas.ken w. | Overall Experience
The facility was clean and well maintained. The lady at front desk always very helpful.RHONDA M. | Overall Experience
Well when I move again and I a storage your place will be the first place I come again and againkerry j. | Overall Experience
Customer did not leave a comment.Bryan H.
Very helpful and friendlycraig K.
Customer did not leave a comment.Karen C.
Easy to do business withandrew s. | Overall Experience
Easy transaction. The 5x8' trailer was in great condition. U-haul found a trailer for me through their network even though it was a last minute reservation on a busy weekend.Etienne M.
great placelinda r. | Overall Experience
Excellent service; excellent facilitiesMichele I. | Overall Experience
Very friendly people to deal with. Fast response time if you leave a message. Clean facility and great prices.MARK B. | Overall Experience
The lady working was very nice and provided me with all necessary information and risks and rules.Stacy B.
Customer did not leave a comment.gustavo V.
Friendly and prompt, thanks much! Will use this location again.Bob C.
I mistakenly ordered too small a size. The help I received to amend my error was fantastic! Thanks for your help!Tara M.
Great customer service and very friendly! Would recommend and use again.CHRISTOPHER M.
Customer did not leave a comment.John P.
Customer did not leave a comment.John L.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.Brogan K.
Helpful staff. Car hauler equipment however did not fit my standard pickup so I had to make other arrangements. Car hauler trailer lights were not operational which created an issue for our planned night driving. Delayed our trip and caused a late drop off. Also, when dropping off the rental truck I was informed the vehicle ID was different than what was recorded on the rental agreement.William Manley M.
Customer did not leave a comment.Adrian K.
No comments. The two men did an excellent job!!larry C.
Friendly and helpful service.Bernie C.
Customer did not leave a comment.BEN B.
Great customer service a pleasure to see in todays world.McKinley C.
Customer did not leave a comment.Jessica K.
Customer did not leave a comment.Rob W.
Customer did not leave a comment.lynn K.
They charged me $16.00 to top up fuel and $30.00 for service to go get fuel. Rip offAli U.
Customer did not leave a comment.mike R.
Customer did not leave a comment.Chad G.
Load the truck!! Lol everything was great!! Thank youyalene G.
Customer did not leave a comment.craig G.
Julie and Connie do an outstanding job. I moved my belongings from one U-Haul Storage Center in Oshkosh to this location based upon the outstanding treatment and serviced I received by these two young ladies. Please congratulate and thank them for a job well done on my behalf.John K.
Customer did not leave a comment.dean N.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Shannon T.
Kelly was right on top of things and quickly walked me through the process. I would definitely rent from them again in the future.James R.
Customer did not leave a comment.ASHLEY R.
All went well. The two ladies in customer service were a pleasure to deal with.Steven B.
Best Uhaul dealer aroundChris W.
When renting online it would be nice to get the truck you wanted instead of getting bumped all over hell!david K.
The location is perfect! Right next to our old apartment. This made pick up easy. The lady working Saturday was great! She made everything extremely easy. Would definitely recommend this location to anyone! Thanks for the awesome service!Rachel R.
Customer did not leave a comment.Carla Z.
Customer did not leave a comment.lori S.
Customer did not leave a comment.Cliff K.
Customer did not leave a comment.Sherry N.
Customer did not leave a comment.Taylor F.
Very friendlyAlexis M.
Great customer service and very helpful!!Robert G.
Customer did not leave a comment.steve O.
Customer did not leave a comment.Cynthia R.
Customer did not leave a comment.John P.
I was home on leave for the first time in two years. I had a total of 4 days to spend w/ family and then head back to duty. Even though my parents helped me reserve a trailer rental over two weeks in advance, U-Haul sent us a good 30+ miles out of our way to in what appeared to be an attempt to give their Harrison St. Neenah WI location some much-needed business. I did not appreciate the run-around and will never recover the wasted time. When I drove back through Oshkosh there where 4 such trailers sitting in the Ohio St. location and when I left home I drove past another trailer sitting in my home town of Berlin WI location. My parents also drove my vehicle in for a pre-inspection per your "All towing is subject to inspection. You will need to contact a U-Haul location to schedule a vehicle pre-tow inspection prior to the rental". This was also a joke. Even though my parents made a special trip into Oshkosh to have this inspection performed, when I got to the Neenah location the first thing they did was perform the same inspection as nothing was recorded as already being completed at the Oshkosh location on my reservation form. Overall, not a very satisfactory experience even though the customer service person at Harrison St. did an outstanding job processing my rental.Andrew C.
Customer did not leave a comment.Sue B.
Connie was very helpful making sure the desired vehicle was available.Steven B.
Great customer service at the counter both renting and returning.micharl T.
nice people to deal with.TED H.
Diane was awesome! Despite the blizzard like conditions and her injured wrist, she helped us every step of the way. AND she did that with a smile! Thank you Diane for al your help! We made it to Fayetteville and the car dolly worked great!allen D.
Customer did not leave a comment.regennia F.
This was not our preferred location. Our preferred location did not have the proper equipment. Agent at this location was very helpful and accommodating to our needs.BRIAN B.
Customer did not leave a comment.WEN Y.
Customer did not leave a comment.LARRY G.
Customer did not leave a comment.kevin M.
I had reservations for a 5x8 trailer for weeks. The morning of, I was told I was "upgraded" to the 6x10. 1. I didn't feel comfortable with something that big. 2. My little 2003 Toyota Highlander is not meant to haul something of that size. 3. I specifically asked if the 1 7/8 ball was still ok, she said yes. Well it clearly wasn't safe. We no longer got on the highway and had to turn around and go get a different ball and go back there and switch them out. This put us behind about an hour. 4. This thing was double the size I needed and cost me double in has which was not in my moving budget. Overall, I am EXTREMELY disappointed and will never use Uhaul again and I plan to share this experience with everyone I know. Oh and because of putting is behind schedule, we hit all the big cities at rush hour and wasn't able to get to our hotel until 11:30 pm. I'm glad the thing has been returned and pray I don't need a new transmission now. Thanks UhaulLORI V.
Hitch ball tightening nut/wheel was rusted and did not turn smoothly. Hitch came free from ball because we could not get nut tight enough. Soaked in WD-40 for a few minutes to get it to work properly.RON F.
I wasn't impressed with the extended wait as there were people waiting on the truck and under a time constraint. The customer service person was nice, however, not at all concerned about the time it was taking to get me in and out.KEN K.
Customer did not leave a comment.KELLY V.
The parking lot and entrance were so poorly maintained that our car got a flat tire driving into the lot at a normal rate of speed. The cost of the repair was three times that of the rental.CHARITY B.
Was very happy with the serviceRUDOLPH M.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.CARL R.
Customer did not leave a comment.Vernon G.
Nothing, it was fine.DEANNE M.
Customer did not leave a comment.SANDRA M.
The location was not as close to where I wanted to pickup the truck. Even though they gave me extra mileage it was a time issue for me.KEN W.
Customer did not leave a comment.ANTHONY L.
Nice people, very helpful and friendly. Would highly recommend.NANCY B.
Customer did not leave a comment.SARAH R.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.TONY R.
Excellent customer service!Eric V.
If you need help they cannot provide it there but they were niceALICE H.