Customer Reviews for D&H Climate Controlled Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of D&H Climate Controlled Storage
Lori C. on
Friendly service, very knowledgeable and easy to set up, even with a name change.
eva g. on
Good service the guy was very helpful and gave us the best options
Max S. on
I've made numerous cross state and country moves, and have to rent trucks and equipment for my employer, and I have to say, the level of service at this establishment was the best I've encountered. The clerk, AJ, was super helpful, adjusting my booking at the last minute thanks to some slower than expected movers. They definitely went above and beyond, and were incredibly friendly in doing so. Highly recommended.
Chalavon L. on
Excellent customer service
Michael K. on
Thr truck was fine. Although I made my reservation in person, it became apparent prior to and during the day of rental that much of my personal information was entered incorrectly. For instance, my last name was misspelled. This meant I was not able to look up my reservation online which requires last name and reservation number. My email address was misspelled which meant the confirmation email from U-Haul never made it. My home address was really whacky. This was not of much consequence since billing was done via charge card and receipt was emailed to me.
Eric Z. on
Nothing. Awesome people!
Gillian J. on
Receptionist was extremely friendly definitely recommend to a friend's this location
Kelly O. on
Worker AJ has wonderful customer service and treated me with so much respect. Keep up the great work! You guys rock??
TANISHA C. on
I really like the storage unit
Samantha E. on
The gentleman that we worked with was extremely helpful.
Ingrid M. on
AJ was very knowledgeable and friendly! Answered all my questions and was extremely professional!!
John F. on
Good Experience--Thanks Diane.
Michael P. on
Leaky roof on trailer. 75% of stuff inside was wet.
David G. on
I was told I had a free month of storage but the storage was at a different location that was never texted to me. I ended having to pay for the storage for a month of storage that I only need for two days. All and all very disappointing.
Priscilla B. on
Very rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.
linda c. on
Make sure you do a walk thru to make sure the equipment was in order. I equipment did not work properly and we had to waste our gas and time to get it fixed. Which should not have been our problem. So I give this place a -10 because of it.
Asia S. on
My uhaul was frozen so i had to take the time out to go back to the location to have that fixed which added miles to my uhaul.i still have a hold on my account which i did t even use all of the milage i believe the time it should be to gwt my money back is unusual but the customer service representative was nice.
Bill L. on
All went well.
sheryl b. on
Computer issues had us waiting even though I had completed everything on line
BARBARA S. on
I used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!
Joe J. on
No Improvement Needed
JOHN L. on
Arturo was very professional and helpful
Judith T. on
Their staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.
Antovia B. on
More than one attendant on call for faster service to check in and out!
Jennifer G. on
Great staff to work with. The building is well kept and maintained.
David B. on
D&H was courteous, professional and well managed.
Bianca H. on
Service was great
Margaret T. on
Very friendly and explained everything thoroughly.
Kiona B. on
I didn’t receive the storage but the process to get the storage is great
JOHN R. on
I work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.
BARBARA S. on
The woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!