Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Seamless experience. Will recommend to others and use again should the need occur

Rating:

2.0

I was very disappointed as when I returned with the truck No One was at the office. I thought it would be GREAT turn in the truck early 4pm Saturday. Yet the online app wasn’t working correctly, and No one was at the office. Other than that everything was GREAT

Rating:

5.0

Very impressed with everything!!

Rating:

4.0

AJ was very professional and friendly. Everything went well with this rental.

Rating:

3.0

The UHaul App is ridiculous

Rating:

5.0

I still haven't been reimburse for the remaining balance of the funds owed to me from that specific U-Haul location

Rating:

5.0

The employee was very helpful and very kind 😃🙂.

Rating:

5.0

The representative was SO helpful! He was friendly and courteous and knowledgeable. He went above and beyond to assist me with my check in as I am handicapped and was confused. He also was a courteous one contacting me about my car that I am parked in the main lot and had to leave in the lot all night. A++++ experience!! Definitely recommend

Rating:

5.0

Outstanding experience. Equipment was well maintained and in good condition, functioned perfectly.

Rating:

5.0

Excellent service, The person helping me was very helpful. She got me into a vehicle that I really needed. Thank you so much. The rental process was so smooth. U-Haul has gained my trust and I will certainly be a returning customer.

Rating:

5.0

Don't put pressure on some one that has to move a 3 bedroom house on their own,instead give them comfort and confidence. Anyway thank you for lending me the biggest part of my move.

Rating:

5.0

You did great.Thank you.

Rating:

1.0

They have to have more empathy and treat the customer better, not with attitudes and arrogance, they must learn to be more humble and kind.

Rating:

5.0

Great quick service great customer service

Rating:

5.0

I didn't have any problems

Rating:

3.0

The drivers seat lever to move the seat forward and back is hard to use. I had to adjust it from standing outside the truck. The bar is too close to seat so theres no room to lift up on it to get it to move. The passenger side mirror is pointed so you can only see the ground and side of truck. No controls inside the truck and cant move by hand. This is a safty issue. I had to have my passenger tell me if ut was okay to change lanes. I originally signed up for the uhaul nearest my home on hwy 31 and spring street. Not sure how i ended up having to drive a lot further away. Also when i was adding gas my mind was wondering n i ended up filling the gas tank. I told the guy there n all he said was Thanks for the gas, but theres nothing i can due about it. Also the guy when we arrived to pick up the truck while we were talking he made a rude/sarcastic comment how people must love having me around if im in a big room to help people find someone. He was reffering to how loud i talk. I clarified with him if it was my talking loud that he was reffering too n he said yes. I am deaf in one ear and i talk loud but that comment shouldnt have been made. Its a day later n i still feel bad. When i went to drop off the truck i barely talked at all because of his comment. He acts super nice but does digs to people to nicely tell you his opinion. I dont know, but ill make sure i never rent from that location ever again. Like i said the locaction i chose would have not been listed for the location if there was no truck availible. Ive never had a problem renting with uhaul in the past so im kinda surprised this time wasnt just as pleasnt.

Rating:

5.0

Extremely friendly and very helpful!!! Very informative and provided all information needed. Very kind and personable! Loved working with!

Rating:

5.0

Customer service was Great and explained everything thoroughly.

Rating:

5.0

I forgot the manager name already but phenomenal!!! Customer service is top tier got me in and out and explained everything crystal clear with a email 📧 thank you again I was able to move my stove and dryer with ease

Rating:

5.0

Access to unit was 24/7. Staff very accommodating. They let me drop off a pod to fill up the unit

Rating:

4.0

Nice! Fast & easy happy with the experience I will definitely use U uhaul again! Thank you!

Rating:

1.0

Equipment on pickuo was damaged upon dropoff the damage was assessed against me.

Rating:

5.0

After driving the vehicle for a while, the drivers side mirror had moved and I could not see anything. I adjusted it multiple times without success. After a few miles it would vibrate to an unusable position. Also, at the first fuel stop, I noticed the inner 1/3 of the drivers side front tire was COMPLETELY BALD. No tread whatsoever. I have to say, I was extremely paranoid driving this vehicle.

Rating:

5.0

The rim of the truck was bent and had a flat tire. Roadside never could get anybody out to replace the tire. It messed with the movers I payed to help me.

Rating:

5.0

The person working there was awesome! They made the experience so great. They were so friendly and had me cracking up with their jokes. They truly made my day in the little time of our interaction. I wish I would’ve gotten their name because they need to be recognized for the awesome customer service! In a world where it seems like everyone is only working because they have to and it shows in their customer service. They made me feel like they actually like their job and really about customer service. I will only be renting from this one whenever possible! Will definitely be recommending!

Rating:

5.0

Excellent customer service!

Rating:

4.0

Check in was fine, but unfortunately the neighborhood was a little sketchy at night time. Definitely heard 10 gunshots and police sirens very close by. Pulled in to afterhours drop off lot fine, just would have liked more lighting for the lot for better safety/security.

Rating:

1.0

The truck smelt really bad. Our equipment was not in the truck and was unable to get it at any other store. No one was in the store and the phone process took forever and did not load.

Rating:

3.0

Was a slow process with having to take so many pictures and not having an idea of how the process.

Rating:

2.0

The lady was rude and couldn’t answer my question about the rental.

Rating:

5.0

It was a pleasure doing business with your establishment

Rating:

5.0

Thank you.

Rating:

5.0

Deliver the truck to the customer with the tank full, as in the former days when I started renting from U Haul. If the customer picks up the truck with a full tank, then there's no guess work at refilling the tank when the customer returns the truck. On the other hand, if the customer is supposed to bring the truck back with a tank 5/16 full, how is he supposed to know that? The customer, to avoid being charged for shorting the agency, will inadvertently put In a gallon or more of fuel for fears he is short 5/16 a tank of fuel. Get my point? This business of not delivering the truck with a full tank, as in the olden days, strikes me as a sharp business practice to squeeze a few more bucks out of unsuspecting customers.

Rating:

5.0

The truck was dirty, sticky stuff all inside the doors and look like there was ashes spread throughout the entire truck

Rating:

5.0

Melissa was great.

Rating:

3.0

Truck was very rough running. Braking the steering wheel would shake violently. Sounded like oil pan was loose. Highly expensive for what I got.

Rating:

5.0

Everything went smoothly, from pick up to drop. The service rep( I can't remember the name) there at the time was awesome!

Rating:

1.0

The equipment was dirty and snelled like an ashtray. When I returned it and tried to make these things known, Uhaul tried to charge me 26.00 for cleaning charges. I should have been refunded for having to drive in such a filthy truck. The location is unsafe and very dirty!

Rating:

3.0

I never got my dolly that I paid for. The truck had a broken bumper. Check in was a pain.

Rating:

5.0

It’s all good

Rating:

5.0

Everything was perfect! Thanks!

Rating:

5.0

Great storage Facility

Rating:

5.0

Just keep up the good work thanks for making sure everything was safe thanks

Rating:

5.0

Everyone was extremely friendly and made my U-Haul rental super easy.

Rating:

5.0

I believe the gas gauge needs to be inspected on the rental I used.

Rating:

5.0

Great customer service and the truck was very clean.i will use this company again and tell people about them

Rating:

3.0

The equipment and building was clean and well maintained. Be sure to communicate any logistical changes (arriving early or late for pick up or drop off) to this location.

Rating:

5.0

I will use this place again i loved the care the staff showed

Rating:

5.0

Very friendly and helpful. The unattended return was a bit clunky for me… I had taken photos of the truck before & after etc but couldn’t upload them. Could be operator error, but it wasn’t readily apparent to me

Rating:

5.0

AJ was awesome! His customer service is worth me driving a little farther to pick up a truck!

Rating:

3.0

Improve customer service! Rude, sarcastic, hateful! Uhaul charged me twice, totaling over a hundred dollars for a nine mile trip! One 1’truck, three hours, nine miles.. Hard to discuss the whys when you have rude customer service !!

Rating:

3.0

We found candy wrappers in the glove compartment and a crushed can behind the seat. The radio antenna was missing. We had to travel across town with a full load to get one. We were given two stories when it was cleaned. The night before pickup we were told our Uhaul was not available. They wanted us to travel 75 miles one way to pick it up at a different location. That was not acceptable.

Rating:

5.0

Thank you so much for your service. We were very happy with our overall experience and if there is a need in the future for us to need a storage facility you will be the first place we call.

Rating:

5.0

A great facility run by. Great people!!! AJ is especially helpful and always goes the extra mile in helping customers!

Rating:

5.0

I’ve been with over 2 years and I love AJ and Mellisa they were great to me

Rating:

5.0

10/10 stress free storage!

Rating:

4.0

I really like the storage unit

Rating:

5.0

The gentleman that we worked with was extremely helpful.

Rating:

1.0

Very rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.

Rating:

5.0

I used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!

Rating:

4.0

Their staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.

Rating:

5.0

Great staff to work with. The building is well kept and maintained.

Rating:

5.0

D&H was courteous, professional and well managed.

Rating:

5.0

Service was great

Rating:

5.0

Very friendly and explained everything thoroughly.

Rating:

3.0

I didn’t receive the storage but the process to get the storage is great

Rating:

4.0

I work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.

Rating:

5.0

The woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!

Rating:

5.0

Very clean, easy access and seems very secure.

Rating:

4.0

Facility was very clean. Receptionist was very friendly and walked me to my unit to show me where it is located. She also explained how the key works and was helpful!

Rating:

5.0

Very great and convenient. I love the fact that it`s in doors and I have 24 hour access.. I would highly recommend it plus the price are very affordable..

Rating:

2.0

The clerk had charged me for a bigger unit instead of pulling up my reservation. It took over an hour to get everything straightened out.

Rating:

5.0

DH is a great place to store your belongings. Very secure and polite associates working there.

Rating:

3.0

Great service and they went out of the way to help me.

Rating:

2.0

I got this storage because of mistake on UHauls website. I arrived, and found out they didn`t cover the first free month.

Rating:

5.0

Very secure. Friendly staff. Had exactly what I needed.

Rating:

3.0

The staff was very considerate and responsive on the phone

Rating:

4.0

I did not visit the facility, but talking to them on the phone was very pleasant and helpful