Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Melissa was great.

Rating:

3.0

Truck was very rough running. Braking the steering wheel would shake violently. Sounded like oil pan was loose. Highly expensive for what I got.

Rating:

5.0

Everything went smoothly, from pick up to drop. The service rep( I can't remember the name) there at the time was awesome!

Rating:

1.0

The equipment was dirty and snelled like an ashtray. When I returned it and tried to make these things known, Uhaul tried to charge me 26.00 for cleaning charges. I should have been refunded for having to drive in such a filthy truck. The location is unsafe and very dirty!

Rating:

3.0

I never got my dolly that I paid for. The truck had a broken bumper. Check in was a pain.

Rating:

5.0

It's all good

Rating:

5.0

Everything was perfect! Thanks!

Rating:

5.0

Great storage Facility

Rating:

5.0

Just keep up the good work thanks for making sure everything was safe thanks

Rating:

5.0

Everyone was extremely friendly and made my U-Haul rental super easy.

Rating:

5.0

I believe the gas gauge needs to be inspected on the rental I used.

Rating:

5.0

Great customer service and the truck was very clean.i will use this company again and tell people about them

Rating:

3.0

The equipment and building was clean and well maintained. Be sure to communicate any logistical changes (arriving early or late for pick up or drop off) to this location.

Rating:

5.0

I will use this place again i loved the care the staff showed

Rating:

5.0

Very friendly and helpful. The unattended return was a bit clunky for me… I had taken photos of the truck before & after etc but couldn't upload them. Could be operator error, but it wasn't readily apparent to me

Rating:

5.0

AJ was awesome! His customer service is worth me driving a little farther to pick up a truck!

Rating:

3.0

Improve customer service! Rude, sarcastic, hateful! Uhaul charged me twice, totaling over a hundred dollars for a nine mile trip! One 1'truck, three hours, nine miles.. Hard to discuss the whys when you have rude customer service !!

Rating:

3.0

We found candy wrappers in the glove compartment and a crushed can behind the seat. The radio antenna was missing. We had to travel across town with a full load to get one. We were given two stories when it was cleaned. The night before pickup we were told our Uhaul was not available. They wanted us to travel 75 miles one way to pick it up at a different location. That was not acceptable.

Rating:

5.0

Thank you so much for your service. We were very happy with our overall experience and if there is a need in the future for us to need a storage facility you will be the first place we call.

Rating:

5.0

It was good

Rating:

5.0

Melissa was very helpful throughout the entire process.

Rating:

5.0

The gentleman doing the rental was extremely pleasant and helpful.

Rating:

5.0

For those who are over cautious about driving A big truck don't be . This truck drives very easy

Rating:

5.0

It was exactly what I was hoping for so I can't suggest anything. Thank you for being there when I needed you.

Rating:

4.0

Picking up the truck via U-Haul app took a lot longer than expected. Wound up using the website instead of the app because my reservation was not showing up on the app. Return was much easier when I could actually talk to a person on site. Great vehicle, nice and clean, easy to drive!

Rating:

1.0

Idk. Why I was charged 269.13. For a day and a half rental with about 100 miles

Rating:

5.0

A great facility run by. Great people!!! AJ is especially helpful and always goes the extra mile in helping customers!

Rating:

5.0

I’ve been with over 2 years and I love AJ and Mellisa they were great to me

Rating:

5.0

Don't get a dolly if it's a 10' truck.

Rating:

3.0

Staff very friendly and professional, the location was not that great as when we returned the truck there was a large police presence like 3 or 4 blocks away and delayed me getting to work. It is what it is and has no fault of U-haul.

Rating:

5.0

Very easy experience and the associate who assisted us was very personable and professional.

Rating:

5.0

The guy on Fredrick Ave was awesome I will definitely be back, but the older lady on Lathrop Ave was rude and unfriendly hopefully I never have to go back there.

Rating:

5.0

10/10 stress free storage!

Rating:

5.0

The person that was at the counter was extremely nice and friendly. He explained everything thoroughly.

Rating:

5.0

Great customer service

Rating:

5.0

Keep Up The Good Work....Thumbs Up

Rating:

2.0

The online check in was very cumbersome. You had to download the app in order to check in. The 24/7 hotline had me on hold for over 30 minutes and still didn't receive any help. It took over an hour to check in. Ugh! Not happy.

Rating:

2.0

It was very difficult to find where we were supposed to leave the truck for after hours drop off, The website/instrictions were wrong!

Rating:

1.0

The location was in a very bad part of town. While dropping off the truck there was a huge fight involving nearly 50 individuals. Thankfully I was able to finish the return before anything happened to me or my wife.

Rating:

5.0

Fast, friendly, and great customer service.

Rating:

4.0

They are always very helpful

Rating:

3.0

So I'm really annoyed that I had to drive 20miles to get Uhal truck then 20miles back to my location, then 20miles to bring it back. Where I only used about 24miles from a total of 64miles to get my task done. I got charged for picking up the truck and returning it.... those miles should be deducted.

Rating:

5.0

Friendly and really worked to make sure everything was ready in a timely manner. Truck was comfortable to drive both loaded and unloaded. I will definitely use this location again!

Rating:

1.0

Hi, I filed a complaint with this location the day of my move telling them there was a piece of dried DOG POOP in the trailer part of the truck in-between one of the wooden slates. During my intial check-in process, the mobile app prompted us to check the cab, mileage, gas level, and the EXTERIOR of the trailer for damages. It didn't ask us anything about the inside of the trailer. After opening the trailer and were about to load all of our belongings into the truck, we stopped and I called. I asked for either a different vehicle or to be reimbursed for a portion of the cost because that's absolutely disgusting and during a time of such sterile measurements, it seemed like flat out negligence. But, because there was no alternative truck available, the man that checked me in (AJ) said he'd email his manager and maybe get $5 or $10 subtracted from my total bill. The small amount was slightly off-putting but something is better than nothing if they at least did something. I offered to send pictures but he said it wasn't necessary, that he believed me and to flick it out or clean it up and he'd try to reimburse for the cleaning products. I said ok and appreciated him contacting the manager, Mike Schultz. Fast forward a couple of days, I call to check in and the lady said she hadn't heard from him yet but they'd contact me. On Saturday, July 18, we bought a sectional and needed to move it so I called their location again in hopes they had it figured out and give a chance to redeem themselves or apply some discount. NOPE. The people at the front said their hands were tied and still hadn't heard back from Mike. So we called the Hamilton Avenue location and booked with Dave at North Beach Storage. We had an amazing experience there and will never go anywhere else. (That is for another review.) Finally, I heard back from the Frederick location, now a week later, and given the news that there's nothing they can do. The reason because "we checked the box confirming there were no damages." At this point, I am pissed and ask for Mike's phone number because I won't shoot the messenger. I call Mike but to no surprise, no answer. In all my years of working with clients and customers, the customer service to fix this problem and keep a sterling reputation to keep the people who are paying me happy is a no-brainer. I feel cheated out of money and offended at the lack of any attempt to correct this mess by Mike. I wouldn't be surprised if someone intentionally put that there after having a shitty experience as well and wanted to leave a representation of how they felt. I have no problem leaving a terrible review now. I honestly would never use U-Haul again if it hadn't been for Dave at North Beach Storage. I would really appreciate someone to rectify this situation since its being so passively handled at a local level. Thank you for your time and apologize the lengthy email.

Rating:

5.0

Thank you for the great service

Rating:

1.0

Horrible

Rating:

5.0

Great help very appreciative

Rating:

5.0

The young lady that helped me was very professional, courteous and sweet. It was a great experience and I will definitely use them again.

Rating:

4.0

Include a dolly with each large truck rental.

Rating:

5.0

I reserved a truck for 8 amwith online check in. Didnt work, called and spoke with someone and still didn't work. Had to wait until 930 to get truck. Very upsetting to lose 1.5 hours of moving time. I did online check in for a reason. I definitely would never do that again. Too stressful. Noone could offer help or a solution.

Rating:

5.0

Very fast and helpful. I will rent here again.

Rating:

4.0

Keep up the good work!

Rating:

4.0

This location was unable to assist in showing me how to use the car dolly and after unsuccessfully attempting myself later on after loading the truck, I gave up and cancelled the tow dolly. Otherwise very friendly representative.

Rating:

1.0

this processes was very confusing to even the most technical people and for me it was not acceptable. pickup was in a very bad area and no one to assist. Terrible. I had to get people to help with the process. won't use u haul again.

Rating:

5.0

Most of all the hospitality and genuine caring of the staff who checked us in! Just amazing!

Rating:

5.0

Great customer service.Thanks.

Rating:

4.0

I really like the storage unit

Rating:

5.0

The gentleman that we worked with was extremely helpful.

Rating:

1.0

Very rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.

Rating:

5.0

I used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!

Rating:

4.0

Their staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.

Rating:

5.0

Great staff to work with. The building is well kept and maintained.

Rating:

5.0

D&H was courteous, professional and well managed.

Rating:

5.0

Service was great

Rating:

5.0

Very friendly and explained everything thoroughly.

Rating:

3.0

I didn’t receive the storage but the process to get the storage is great

Rating:

4.0

I work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.

Rating:

5.0

The woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!

Rating:

5.0

Very clean, easy access and seems very secure.

Rating:

4.0

Facility was very clean. Receptionist was very friendly and walked me to my unit to show me where it is located. She also explained how the key works and was helpful!

Rating:

5.0

Very great and convenient. I love the fact that it`s in doors and I have 24 hour access.. I would highly recommend it plus the price are very affordable..

Rating:

2.0

The clerk had charged me for a bigger unit instead of pulling up my reservation. It took over an hour to get everything straightened out.

Rating:

5.0

DH is a great place to store your belongings. Very secure and polite associates working there.

Rating:

3.0

Great service and they went out of the way to help me.

Rating:

2.0

I got this storage because of mistake on UHauls website. I arrived, and found out they didn`t cover the first free month.

Rating:

5.0

Very secure. Friendly staff. Had exactly what I needed.

Rating:

3.0

The staff was very considerate and responsive on the phone

Rating:

4.0

I did not visit the facility, but talking to them on the phone was very pleasant and helpful