Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online check in was very cumbersome. You had to download the app in order to check in. The 24/7 hotline had me on hold for over 30 minutes and still didn't receive any help. It took over an hour to check in. Ugh! Not happy.
It was very difficult to find where we were supposed to leave the truck for after hours drop off, The website/instrictions were wrong!
The location was in a very bad part of town. While dropping off the truck there was a huge fight involving nearly 50 individuals. Thankfully I was able to finish the return before anything happened to me or my wife.
Fast, friendly, and great customer service.
They are always very helpful
So I'm really annoyed that I had to drive 20miles to get Uhal truck then 20miles back to my location, then 20miles to bring it back. Where I only used about 24miles from a total of 64miles to get my task done. I got charged for picking up the truck and returning it.... those miles should be deducted.
Friendly and really worked to make sure everything was ready in a timely manner. Truck was comfortable to drive both loaded and unloaded. I will definitely use this location again!
Hi, I filed a complaint with this location the day of my move telling them there was a piece of dried DOG POOP in the trailer part of the truck in-between one of the wooden slates. During my intial check-in process, the mobile app prompted us to check the cab, mileage, gas level, and the EXTERIOR of the trailer for damages. It didn't ask us anything about the inside of the trailer. After opening the trailer and were about to load all of our belongings into the truck, we stopped and I called. I asked for either a different vehicle or to be reimbursed for a portion of the cost because that's absolutely disgusting and during a time of such sterile measurements, it seemed like flat out negligence. But, because there was no alternative truck available, the man that checked me in (AJ) said he'd email his manager and maybe get $5 or $10 subtracted from my total bill. The small amount was slightly off-putting but something is better than nothing if they at least did something. I offered to send pictures but he said it wasn't necessary, that he believed me and to flick it out or clean it up and he'd try to reimburse for the cleaning products. I said ok and appreciated him contacting the manager, Mike Schultz. Fast forward a couple of days, I call to check in and the lady said she hadn't heard from him yet but they'd contact me. On Saturday, July 18, we bought a sectional and needed to move it so I called their location again in hopes they had it figured out and give a chance to redeem themselves or apply some discount. NOPE. The people at the front said their hands were tied and still hadn't heard back from Mike. So we called the Hamilton Avenue location and booked with Dave at North Beach Storage. We had an amazing experience there and will never go anywhere else. (That is for another review.) Finally, I heard back from the Frederick location, now a week later, and given the news that there's nothing they can do. The reason because "we checked the box confirming there were no damages." At this point, I am pissed and ask for Mike's phone number because I won't shoot the messenger. I call Mike but to no surprise, no answer. In all my years of working with clients and customers, the customer service to fix this problem and keep a sterling reputation to keep the people who are paying me happy is a no-brainer. I feel cheated out of money and offended at the lack of any attempt to correct this mess by Mike. I wouldn't be surprised if someone intentionally put that there after having a shitty experience as well and wanted to leave a representation of how they felt. I have no problem leaving a terrible review now. I honestly would never use U-Haul again if it hadn't been for Dave at North Beach Storage. I would really appreciate someone to rectify this situation since its being so passively handled at a local level. Thank you for your time and apologize the lengthy email.
Thank you for the great service
Horrible
Great help very appreciative
The young lady that helped me was very professional, courteous and sweet. It was a great experience and I will definitely use them again.
Include a dolly with each large truck rental.
I reserved a truck for 8 amwith online check in. Didnt work, called and spoke with someone and still didn't work. Had to wait until 930 to get truck. Very upsetting to lose 1.5 hours of moving time. I did online check in for a reason. I definitely would never do that again. Too stressful. Noone could offer help or a solution.
Very fast and helpful. I will rent here again.
Keep up the good work!
This location was unable to assist in showing me how to use the car dolly and after unsuccessfully attempting myself later on after loading the truck, I gave up and cancelled the tow dolly. Otherwise very friendly representative.
this processes was very confusing to even the most technical people and for me it was not acceptable. pickup was in a very bad area and no one to assist. Terrible. I had to get people to help with the process. won't use u haul again.
Most of all the hospitality and genuine caring of the staff who checked us in! Just amazing!
Great customer service.Thanks.
Overall the experience was great and I would definitely rent here again when I need a truck. People were friendly and price was right.
N/A.
Thank you
Nothing more to do,all was fine...was very pleased,thank you!!!
Missing the dolly and furniture pads I paid for & couldn't get a refund for the $17 extra dollars paid. Truck was not swept inside.
The lady Behind the front desk assisting me was very helpful, professional and knowledgeable about her job.
AJ and Candice were helpful, friendly and professional and a pleasure to work with AJ was able to help me get our U Haul when my phone app was not available on Saturday morning. The place to pick up U Haul was very convenient and easy to return truck. We would definitely recommend this place to our family and friends.
The representatives at D&H went out of their way to make my experience go smoothly.
Worker there was very happy and really made the experience nice.
They charge my credit card 3 times and they took more then what i was pose to pay and they need to fix it and only charge people the first time the right way if want to contact me 262-822-6585
I can't think of anything else you could do to make it better than it already is. Your person at the desk is marvelous. He has very good people skills and is extremely knowledgeable about his job. This is the 3rd time I have used this particular facility and it has always been a pleasant experience. I can say this facility is the best.
Customer Service Person was helpful and fantastic!! I don't normally respond to these but she was very good.
I would definitely use them again! The woman I spoke with on the phone(more than once) was fantastic! I had a lot of issues with my move, none due to uhaul or this company, and She was so helpful and kind!
Friendly service, very knowledgeable and easy to set up, even with a name change.
Good service the guy was very helpful and gave us the best options
I've made numerous cross state and country moves, and have to rent trucks and equipment for my employer, and I have to say, the level of service at this establishment was the best I've encountered. The clerk, AJ, was super helpful, adjusting my booking at the last minute thanks to some slower than expected movers. They definitely went above and beyond, and were incredibly friendly in doing so. Highly recommended.
Excellent customer service
Thr truck was fine. Although I made my reservation in person, it became apparent prior to and during the day of rental that much of my personal information was entered incorrectly. For instance, my last name was misspelled. This meant I was not able to look up my reservation online which requires last name and reservation number. My email address was misspelled which meant the confirmation email from U-Haul never made it. My home address was really whacky. This was not of much consequence since billing was done via charge card and receipt was emailed to me.
Nothing. Awesome people!
Receptionist was extremely friendly definitely recommend to a friend's this location
Worker AJ has wonderful customer service and treated me with so much respect. Keep up the great work! You guys rock??
I really like the storage unit
The gentleman that we worked with was extremely helpful.
AJ was very knowledgeable and friendly! Answered all my questions and was extremely professional!!
Good Experience--Thanks Diane.
Leaky roof on trailer. 75% of stuff inside was wet.
I was told I had a free month of storage but the storage was at a different location that was never texted to me. I ended having to pay for the storage for a month of storage that I only need for two days. All and all very disappointing.
Very rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.
Make sure you do a walk thru to make sure the equipment was in order. I equipment did not work properly and we had to waste our gas and time to get it fixed. Which should not have been our problem. So I give this place a -10 because of it.
My uhaul was frozen so i had to take the time out to go back to the location to have that fixed which added miles to my uhaul.i still have a hold on my account which i did t even use all of the milage i believe the time it should be to gwt my money back is unusual but the customer service representative was nice.
All went well.
Computer issues had us waiting even though I had completed everything on line
I used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!
No Improvement Needed
Arturo was very professional and helpful
Their staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.
More than one attendant on call for faster service to check in and out!
Equipment was clean but the truck steering was very loose feeling, truck shifted badly when accelerating and suspension was very sloppy/loose/worn. The desk rep was extremely courteous, helpful and polite, all charges were explained, the process was great, the facility was clean, truck was clean, just the truck needs maintenance/repair work to the mechanics of the vehicle itself. otherwise everything was perfect!
The 10' truck didn't have a dolly in it so even if I changed my mind I couldn't use the dolly.
The engine might be due for service now or soon, it makes a noise that had me a bit nervous but it seemed to work fine.
Great staff to work with. The building is well kept and maintained.
There is no area that I could note. Both AJ and Diane provided the top rate service and care I have come to expect from this location. I have recommended this U-Haul to several people and I will continue to do so.
I called several places to find a u-haul and this was the only place that offered to look in the area to try to find me one. Very helpful and a this place was a life saver.
D&H was courteous, professional and well managed.
Service was great
Very friendly and explained everything thoroughly.
I didn’t receive the storage but the process to get the storage is great
I work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.
The woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!
