Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)

313 reviews

1524 Frederick St   Racine, WI 53404

(262) 417-1563

Hours

  • Mon–Sat
    9:30 am–4:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(262) 417-1563

1524 Frederick St
Racine, WI 53404

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–4:30 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Excellent customer service!

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Tyrinia T. 
Rating:
5.0

Customer did not leave a comment.

STEVE K. 
Rating:
4.0

Check in was fine, but unfortunately the neighborhood was a little sketchy at night time. Definitely heard 10 gunshots and police sirens very close by. Pulled in to afterhours drop off lot fine, just would have liked more lighting for the lot for better safety/security.

Neil J. 
Rating:
1.0

The truck smelt really bad. Our equipment was not in the truck and was unable to get it at any other store. No one was in the store and the phone process took forever and did not load.

Jason M. 
Rating:
3.0

Was a slow process with having to take so many pictures and not having an idea of how the process.

Colleen H. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

The lady was rude and couldn't answer my question about the rental.

VERONICA H. 
Rating:
3.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

It was a pleasure doing business with your establishment

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Narazeah C. 
Rating:
5.0

Thank you.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
3.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Deliver the truck to the customer with the tank full, as in the former days when I started renting from U Haul. If the customer picks up the truck with a full tank, then there's no guess work at refilling the tank when the customer returns the truck. On the other hand, if the customer is supposed to bring the truck back with a tank 5/16 full, how is he supposed to know that? The customer, to avoid being charged for shorting the agency, will inadvertently put In a gallon or more of fuel for fears he is short 5/16 a tank of fuel. Get my point? This business of not delivering the truck with a full tank, as in the olden days, strikes me as a sharp business practice to squeeze a few more bucks out of unsuspecting customers.

Nathan P. 
Rating:
3.0

Customer did not leave a comment.

Keana T. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

The truck was dirty, sticky stuff all inside the doors and look like there was ashes spread throughout the entire truck

Debbie B. 
Rating:
5.0

Melissa was great.

Tracey K. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

casey B. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
3.0

Truck was very rough running. Braking the steering wheel would shake violently. Sounded like oil pan was loose. Highly expensive for what I got.

andrea P. 
Rating:
5.0

Everything went smoothly, from pick up to drop. The service rep( I can't remember the name) there at the time was awesome!

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Tawana K. 
Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
1.0

The equipment was dirty and snelled like an ashtray. When I returned it and tried to make these things known, Uhaul tried to charge me 26.00 for cleaning charges. I should have been refunded for having to drive in such a filthy truck. The location is unsafe and very dirty!

Nichole T. 
Rating:
3.0

I never got my dolly that I paid for. The truck had a broken bumper. Check in was a pain.

Evan C. 
Rating:
4.0

Customer did not leave a comment.

Hands O. 
Rating:
1.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Tarah S. 
Rating:
5.0

It's all good

Jimmie C. 
Rating:
5.0

Everything was perfect! Thanks!

Nicolette C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great storage Facility

Michelle A.  |  Overall Experience 
Rating:
5.0

Just keep up the good work thanks for making sure everything was safe thanks

Katrina T. 
Rating:
5.0

Customer did not leave a comment.

Xionaida R. 
Rating:
5.0

Everyone was extremely friendly and made my U-Haul rental super easy.

Margaret L. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

I believe the gas gauge needs to be inspected on the rental I used.

Ramon B. 
Rating:
5.0

Customer did not leave a comment.

MaryJo B. 
Rating:
5.0

Great customer service and the truck was very clean.i will use this company again and tell people about them

Veronica B. 
Rating:
3.0

The equipment and building was clean and well maintained. Be sure to communicate any logistical changes (arriving early or late for pick up or drop off) to this location.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

I will use this place again i loved the care the staff showed

Tina H. 
Rating:
3.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

Very friendly and helpful. The unattended return was a bit clunky for me… I had taken photos of the truck before & after etc but couldn't upload them. Could be operator error, but it wasn't readily apparent to me

John G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  Overall Experience 
Rating:
5.0

AJ was awesome! His customer service is worth me driving a little farther to pick up a truck!

Traci S. 
Rating:
3.0

Improve customer service! Rude, sarcastic, hateful! Uhaul charged me twice, totaling over a hundred dollars for a nine mile trip! One 1'truck, three hours, nine miles.. Hard to discuss the whys when you have rude customer service !!

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
3.0

We found candy wrappers in the glove compartment and a crushed can behind the seat. The radio antenna was missing. We had to travel across town with a full load to get one. We were given two stories when it was cleaned. The night before pickup we were told our Uhaul was not available. They wanted us to travel 75 miles one way to pick it up at a different location. That was not acceptable.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Belinda G. 
Rating:
5.0

Thank you so much for your service. We were very happy with our overall experience and if there is a need in the future for us to need a storage facility you will be the first place we call.

CAFFERTY L.  |  Overall Experience 
Rating:
5.0

It was good

kevin H. 
Rating:
5.0

Melissa was very helpful throughout the entire process.

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Darnisha C. 
Rating:
5.0

The gentleman doing the rental was extremely pleasant and helpful.

Daniel S. 
Rating:
5.0

For those who are over cautious about driving A big truck don't be . This truck drives very easy

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Cache' E. 
Rating:
5.0

Customer did not leave a comment.

Darryl E. 
Rating:
5.0

It was exactly what I was hoping for so I can't suggest anything. Thank you for being there when I needed you.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

ALICIA F. 
Rating:
4.0

Picking up the truck via U-Haul app took a lot longer than expected. Wound up using the website instead of the app because my reservation was not showing up on the app. Return was much easier when I could actually talk to a person on site. Great vehicle, nice and clean, easy to drive!

john R. 
Rating:
1.0

Idk. Why I was charged 269.13. For a day and a half rental with about 100 miles

Damian S. 
Rating:
5.0

A great facility run by. Great people!!! AJ is especially helpful and always goes the extra mile in helping customers!

STEVEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada C. 
Rating:
3.0

Customer did not leave a comment.

MeShawn G. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
4.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

I’ve been with over 2 years and I love AJ and Mellisa they were great to me

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRINIA T. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

Don't get a dolly if it's a 10' truck.

Shelby R. 
Rating:
3.0

Staff very friendly and professional, the location was not that great as when we returned the truck there was a large police presence like 3 or 4 blocks away and delayed me getting to work. It is what it is and has no fault of U-haul.

Preston L. 
Rating:
5.0

Very easy experience and the associate who assisted us was very personable and professional.

Shalia S. 
Rating:
5.0

The guy on Fredrick Ave was awesome I will definitely be back, but the older lady on Lathrop Ave was rude and unfriendly hopefully I never have to go back there.

Marie M. 
Rating:
5.0

Customer did not leave a comment.

SEAN O. 
Rating:
5.0

10/10 stress free storage!

Sophia C.  |  Overall Experience 
Rating:
5.0

The person that was at the counter was extremely nice and friendly. He explained everything thoroughly.

Maria C. 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Great customer service

Jason B. 
Rating:
5.0

Keep Up The Good Work....Thumbs Up

Gina J. 
Rating:
5.0

Customer did not leave a comment.

SAMMY H.  |  Overall Experience 
Rating:
2.0

The online check in was very cumbersome. You had to download the app in order to check in. The 24/7 hotline had me on hold for over 30 minutes and still didn't receive any help. It took over an hour to check in. Ugh! Not happy.

stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Michele D. 
Rating:
2.0

It was very difficult to find where we were supposed to leave the truck for after hours drop off, The website/instrictions were wrong!

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Eriberto M. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
1.0

The location was in a very bad part of town. While dropping off the truck there was a huge fight involving nearly 50 individuals. Thankfully I was able to finish the return before anything happened to me or my wife.

SHAWN E. 
Rating:
5.0

Fast, friendly, and great customer service.

Jackie W. 
Rating:
4.0

They are always very helpful

Eriberto M. 
Rating:
5.0

Customer did not leave a comment.

Maribell V. 
Rating:
5.0

Customer did not leave a comment.

Sylvia M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
3.0

So I'm really annoyed that I had to drive 20miles to get Uhal truck then 20miles back to my location, then 20miles to bring it back. Where I only used about 24miles from a total of 64miles to get my task done. I got charged for picking up the truck and returning it.... those miles should be deducted.

STEPHEN M. 
Rating:
5.0

Friendly and really worked to make sure everything was ready in a timely manner. Truck was comfortable to drive both loaded and unloaded. I will definitely use this location again!

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

Eriberto M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
4.0

I really like the storage unit

TANISHA C.  |  Reservation 
Rating:
5.0

The gentleman that we worked with was extremely helpful.

Samantha E.  |  Reservation 
Rating:
1.0

Very rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.

Priscilla B.  |  Reservation 
Rating:
5.0

I used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!

BARBARA S.  |  Overall Experience 
Rating:
4.0

Their staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.

Judith T.  |  Overall Experience 
Rating:
5.0

Great staff to work with. The building is well kept and maintained.

Jennifer G.  |  Reservation 
Rating:
5.0

D&H was courteous, professional and well managed.

David B.  |  Reservation 
Rating:
5.0

Service was great

Bianca H.  |  Reservation 
Rating:
5.0

Very friendly and explained everything thoroughly.

Margaret T.  |  Reservation 
Rating:
3.0

I didn’t receive the storage but the process to get the storage is great

Kiona B.  |  Reservation 
Rating:
4.0

I work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.

JOHN R.  |  Overall Experience 
Rating:
5.0

The woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!

BARBARA S.  |  First Impressions 
Rating:
5.0

Very clean, easy access and seems very secure.

Privacy R.  |  First Impressions 
Rating:
4.0

Facility was very clean. Receptionist was very friendly and walked me to my unit to show me where it is located. She also explained how the key works and was helpful!

Privacy R.  |  First Impressions 
Rating:
5.0

Very great and convenient. I love the fact that it`s in doors and I have 24 hour access.. I would highly recommend it plus the price are very affordable..

Privacy R.  |  First Impressions 
Rating:
2.0

The clerk had charged me for a bigger unit instead of pulling up my reservation. It took over an hour to get everything straightened out.

Privacy R.  |  First Impressions 
Rating:
5.0

DH is a great place to store your belongings. Very secure and polite associates working there.

Privacy R.  |  First Impressions 
Rating:
3.0

Great service and they went out of the way to help me.

Privacy R.  |  First Impressions 
Rating:
2.0

I got this storage because of mistake on UHauls website. I arrived, and found out they didn`t cover the first free month.

Privacy R.  |  First Impressions 
Rating:
5.0

Very secure. Friendly staff. Had exactly what I needed.

Privacy R.  |  First Impressions 
Rating:
3.0

The staff was very considerate and responsive on the phone

Privacy R.  |  First Impressions 
Rating:
4.0

I did not visit the facility, but talking to them on the phone was very pleasant and helpful

Privacy R.  |  First Impressions 
Rating:
1.0

I was unable to reach anyone by phone when I arrived. They called back 2 hours later but by then I had chosen another storage unit. Very disappointed.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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