You did great.Thank you.
Israel I
Customer Reviews for D&H Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They have to have more empathy and treat the customer better, not with attitudes and arrogance, they must learn to be more humble and kind.
Deborah LGreat quick service great customer service
Jeryale GI didn't have any problems
alvin fThe drivers seat lever to move the seat forward and back is hard to use. I had to adjust it from standing outside the truck. The bar is too close to seat so theres no room to lift up on it to get it to move. The passenger side mirror is pointed so you can only see the ground and side of truck. No controls inside the truck and cant move by hand. This is a safty issue. I had to have my passenger tell me if ut was okay to change lanes. I originally signed up for the uhaul nearest my home on hwy 31 and spring street. Not sure how i ended up having to drive a lot further away. Also when i was adding gas my mind was wondering n i ended up filling the gas tank. I told the guy there n all he said was Thanks for the gas, but theres nothing i can due about it. Also the guy when we arrived to pick up the truck while we were talking he made a rude/sarcastic comment how people must love having me around if im in a big room to help people find someone. He was reffering to how loud i talk. I clarified with him if it was my talking loud that he was reffering too n he said yes. I am deaf in one ear and i talk loud but that comment shouldnt have been made. Its a day later n i still feel bad. When i went to drop off the truck i barely talked at all because of his comment. He acts super nice but does digs to people to nicely tell you his opinion. I dont know, but ill make sure i never rent from that location ever again. Like i said the locaction i chose would have not been listed for the location if there was no truck availible. Ive never had a problem renting with uhaul in the past so im kinda surprised this time wasnt just as pleasnt.
Dawn JExtremely friendly and very helpful!!! Very informative and provided all information needed. Very kind and personable! Loved working with!
beth rCustomer service was Great and explained everything thoroughly.
Cercie JI forgot the manager name already but phenomenal!!! Customer service is top tier got me in and out and explained everything crystal clear with a email 📧 thank you again I was able to move my stove and dryer with ease
Darrius TAccess to unit was 24/7. Staff very accommodating. They let me drop off a pod to fill up the unit
DONALD S | Overall ExperienceNice! Fast & easy happy with the experience I will definitely use U uhaul again! Thank you!
Kristine REquipment on pickuo was damaged upon dropoff the damage was assessed against me.
wilson MAfter driving the vehicle for a while, the drivers side mirror had moved and I could not see anything. I adjusted it multiple times without success. After a few miles it would vibrate to an unusable position. Also, at the first fuel stop, I noticed the inner 1/3 of the drivers side front tire was COMPLETELY BALD. No tread whatsoever. I have to say, I was extremely paranoid driving this vehicle.
David JThe rim of the truck was bent and had a flat tire. Roadside never could get anybody out to replace the tire. It messed with the movers I payed to help me.
STEVE KThe person working there was awesome! They made the experience so great. They were so friendly and had me cracking up with their jokes. They truly made my day in the little time of our interaction. I wish I would’ve gotten their name because they need to be recognized for the awesome customer service! In a world where it seems like everyone is only working because they have to and it shows in their customer service. They made me feel like they actually like their job and really about customer service. I will only be renting from this one whenever possible! Will definitely be recommending!
Jillian MExcellent customer service!
Stacy LCheck in was fine, but unfortunately the neighborhood was a little sketchy at night time. Definitely heard 10 gunshots and police sirens very close by. Pulled in to afterhours drop off lot fine, just would have liked more lighting for the lot for better safety/security.
Neil JThe truck smelt really bad. Our equipment was not in the truck and was unable to get it at any other store. No one was in the store and the phone process took forever and did not load.
Jason MWas a slow process with having to take so many pictures and not having an idea of how the process.
Colleen HThe lady was rude and couldn’t answer my question about the rental.
VERONICA HIt was a pleasure doing business with your establishment
Susan BThank you.
Frederick CDeliver the truck to the customer with the tank full, as in the former days when I started renting from U Haul. If the customer picks up the truck with a full tank, then there's no guess work at refilling the tank when the customer returns the truck. On the other hand, if the customer is supposed to bring the truck back with a tank 5/16 full, how is he supposed to know that? The customer, to avoid being charged for shorting the agency, will inadvertently put In a gallon or more of fuel for fears he is short 5/16 a tank of fuel. Get my point? This business of not delivering the truck with a full tank, as in the olden days, strikes me as a sharp business practice to squeeze a few more bucks out of unsuspecting customers.
Nathan PThe truck was dirty, sticky stuff all inside the doors and look like there was ashes spread throughout the entire truck
Debbie BMelissa was great.
Tracey KTruck was very rough running. Braking the steering wheel would shake violently. Sounded like oil pan was loose. Highly expensive for what I got.
andrea pEverything went smoothly, from pick up to drop. The service rep( I can't remember the name) there at the time was awesome!
Sharon HThe equipment was dirty and snelled like an ashtray. When I returned it and tried to make these things known, Uhaul tried to charge me 26.00 for cleaning charges. I should have been refunded for having to drive in such a filthy truck. The location is unsafe and very dirty!
Nichole TI never got my dolly that I paid for. The truck had a broken bumper. Check in was a pain.
Evan CIt’s all good
Jimmie CEverything was perfect! Thanks!
Nicolette CGreat storage Facility
Michelle A | Overall ExperienceJust keep up the good work thanks for making sure everything was safe thanks
Katrina TEveryone was extremely friendly and made my U-Haul rental super easy.
Margaret LI believe the gas gauge needs to be inspected on the rental I used.
Ramon BGreat customer service and the truck was very clean.i will use this company again and tell people about them
Veronica BThe equipment and building was clean and well maintained. Be sure to communicate any logistical changes (arriving early or late for pick up or drop off) to this location.
Timothy RI will use this place again i loved the care the staff showed
Tina HVery friendly and helpful. The unattended return was a bit clunky for me… I had taken photos of the truck before & after etc but couldn’t upload them. Could be operator error, but it wasn’t readily apparent to me
John GAJ was awesome! His customer service is worth me driving a little farther to pick up a truck!
Traci SImprove customer service! Rude, sarcastic, hateful! Uhaul charged me twice, totaling over a hundred dollars for a nine mile trip! One 1’truck, three hours, nine miles.. Hard to discuss the whys when you have rude customer service !!
Kathy RWe found candy wrappers in the glove compartment and a crushed can behind the seat. The radio antenna was missing. We had to travel across town with a full load to get one. We were given two stories when it was cleaned. The night before pickup we were told our Uhaul was not available. They wanted us to travel 75 miles one way to pick it up at a different location. That was not acceptable.
Charles BThank you so much for your service. We were very happy with our overall experience and if there is a need in the future for us to need a storage facility you will be the first place we call.
CAFFERTY L | Overall ExperienceIt was good
kevin hMelissa was very helpful throughout the entire process.
Shelly HThe gentleman doing the rental was extremely pleasant and helpful.
Daniel SFor those who are over cautious about driving A big truck don’t be . This truck drives very easy
Ron SIt was exactly what I was hoping for so I can’t suggest anything. Thank you for being there when I needed you.
Elizabeth TPicking up the truck via U-Haul app took a lot longer than expected. Wound up using the website instead of the app because my reservation was not showing up on the app. Return was much easier when I could actually talk to a person on site. Great vehicle, nice and clean, easy to drive!
john rIdk. Why I was charged 269.13. For a day and a half rental with about 100 miles
Damian SA great facility run by. Great people!!! AJ is especially helpful and always goes the extra mile in helping customers!
STEVEN M | Overall ExperienceI’ve been with over 2 years and I love AJ and Mellisa they were great to me
Angela W | Overall ExperienceDon't get a dolly if it's a 10' truck.
Shelby RStaff very friendly and professional, the location was not that great as when we returned the truck there was a large police presence like 3 or 4 blocks away and delayed me getting to work. It is what it is and has no fault of U-haul.
Preston LVery easy experience and the associate who assisted us was very personable and professional.
Shalia SThe guy on Fredrick Ave was awesome I will definitely be back, but the older lady on Lathrop Ave was rude and unfriendly hopefully I never have to go back there.
Marie M10/10 stress free storage!
Sophia C | Overall ExperienceThe person that was at the counter was extremely nice and friendly. He explained everything thoroughly.
Maria CI really like the storage unit
TANISHA C | ReservationThe gentleman that we worked with was extremely helpful.
Samantha E | ReservationVery rude customer care. Did not help with instructions over the phone. Could not move in due to no one being in the office even though it says 24.7 access.
Priscilla B | ReservationI used this storage facility for over a year and it was perfect! The staff is very friendly, kind and helpful. The storage area is very clean, secure and great climate control. I recommend!
BARBARA S | Overall ExperienceTheir staff is amazingly helpful. When I hit a “glitch”, they (and management) helped as best they could. Always with a sincere smile.
Judith T | Overall ExperienceGreat staff to work with. The building is well kept and maintained.
Jennifer G | ReservationD&H was courteous, professional and well managed.
David B | ReservationService was great
Bianca H | ReservationVery friendly and explained everything thoroughly.
Margaret T | ReservationI didn’t receive the storage but the process to get the storage is great
Kiona B | ReservationI work a late shift so office hours from 9-5 are my sleep time. The location was fine and the people I dealt with were great. There are a lot more people working nights now so time open matters.
JOHN R | Overall ExperienceThe woman who assisted with paperwork and tour of facility was extremely nice. Love that we could park the truck inside. Appreciated the carts. Very clean, secure facility. D+So far so good!
BARBARA S | First ImpressionsVery clean, easy access and seems very secure.
Privacy R | First ImpressionsFacility was very clean. Receptionist was very friendly and walked me to my unit to show me where it is located. She also explained how the key works and was helpful!
Privacy R | First ImpressionsVery great and convenient. I love the fact that it`s in doors and I have 24 hour access.. I would highly recommend it plus the price are very affordable..
Privacy R | First ImpressionsThe clerk had charged me for a bigger unit instead of pulling up my reservation. It took over an hour to get everything straightened out.
Privacy R | First ImpressionsDH is a great place to store your belongings. Very secure and polite associates working there.
Privacy R | First ImpressionsGreat service and they went out of the way to help me.
Privacy R | First ImpressionsI got this storage because of mistake on UHauls website. I arrived, and found out they didn`t cover the first free month.
Privacy R | First ImpressionsVery secure. Friendly staff. Had exactly what I needed.
Privacy R | First ImpressionsThe staff was very considerate and responsive on the phone
Privacy R | First ImpressionsI did not visit the facility, but talking to them on the phone was very pleasant and helpful
Privacy R | First ImpressionsI was unable to reach anyone by phone when I arrived. They called back 2 hours later but by then I had chosen another storage unit. Very disappointed.
Privacy R | First Impressions