Customer Reviews for D&H Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I got charged for an extra day, and other charges without even a phone call to explain. Total bs

Rating:

5.0

Always good service

Rating:

2.0

I am very disappointed. We picked up the trailer on the 13th with an open return location in the Tigard area because the one my son lives close to wants on “the list”. and got home and got the text to make sure it was the right equipment we rented. The plate didnt match so I called Del and he said it would be fine. Got it loaded and realized the equipment number didn’t even match. Called del again and he said he changed it on the paperwork and all would be ok. My son got to the drop off by his house in Tigard today, the 14th and the location said they could not accept it because a location was assigned. He was able to get it straightened out and returned to his location but such a hassle and I realized I had gotten an email and text this morning saying per our conversation a location was chosen and I never had a conversation with anyone about choosing a location. So still makes me think two customers are completely mixed up with the wrong equipment?!?! I got a final receipt saying the equipment number he actually had and turned in was all done with no charge. But my card is still being charged with the other equipment number that we did not ever have so now what?!? Am I going to get charged with not turning one in? Please help me understand how this is ok and going to make sure it is completely resolved and not charged on my card for equipment I did not ever have.

Rating:

5.0

Very friendly and met my needs.

Rating:

5.0

They are very helpful and seem to always have what you need.

Rating:

5.0

Very nice and helpful

Rating:

5.0

The owners have been here for many years. They are awesome, amazing, friendly, helpful. Thankyou very much

Rating:

5.0

D & H Storage is hands down the best U-Haul provider we've ever worked with! Their customer service is outstanding—they always go above and beyond to help us with our rentals. We rent equipment often, and every experience has been seamless, hassle-free, and professional. The team is knowledgeable, friendly, and truly committed to making the rental process easy and efficient. We wouldn’t go anywhere else for our U-Haul needs. Highly recommend!

Rating:

5.0

Excellent service, Excellent value. Equipment well maintained. Great experience. Will use again and will recommend to others.

Rating:

5.0

Excellent Customer Service!!! Very Friendly and personable staff. The truck was clean and well maintained. Check-in/Pick-up was easy as well as the return/drop-off. Would definitely recommend and rent again from this establishment.

Rating:

1.0

Customer should not have to help hook up trailer or have no help unloading trailer.

Rating:

5.0

Super friendly

Rating:

5.0

Staff is very friendly and helpful.

Rating:

5.0

Nice people,informative and very helpful.

Rating:

5.0

Only disappointment was an incorrect odometer reading entry, causing additional $$ to my mileage. My route was a direct route from one shop to another, just minutes from the pick up & drop off location.

Rating:

5.0

Always good service

Rating:

5.0

Very friendly crew

Rating:

5.0

Was very quick. We came in to drop off our rental truck and on our way in no time.

Rating:

5.0

Very easy to drop off equipment. We were in and out quickly.

Rating:

4.0

Great customer service. The dolly I added onto my order was not included with my truck is my only complaint.

Rating:

2.0

The gentleman working therewas very abrupt and rude

Rating:

5.0

The trailer I reserved was mot there forcing me to spend $200 plus gas for my move. Equipment reservation is pointless if U-Haul cannot guarantee that it will be there.

Rating:

5.0

Keep it up, you guys are great at what you do.💯👍

Rating:

5.0

Nothing. Your product and service is great!

Rating:

2.0

Lack of qualified helpful.staff. Office and premises leave a lot to be desired. Uhaul app pretty useless and rental information that should have been provided appeared via email after leaving the premises. Busy day moving and wasn't aware of emails until late in the afternoon. Not.a good experience!

Rating:

5.0

Nothing

Rating:

2.0

Very old, cluttered, dirty and has an overwhelming smell of a dirty cat litter box!

Rating:

1.0

The staff acted as if they really didn’t want to work for U-Haul. Kept us waiting while they argued about something then proceeded to give conflicting instructions on where to place the trailer. And that turned out to be a difficult place to move it to. Very poor representatives of the company!

Rating:

5.0

The level of service and professionalism was 5 stars.

Rating:

5.0

Eagle point office is fantastic! Very confident and friendly!

Rating:

5.0

The truck had a cracked windshield and broken gas cap, which I noticed and had to report after leaving. However, the manager dealt with the issues promptly and I was not held responsible.

Rating:

3.0

Was told to drop off after hours in the back. Went up there and almost got stuck. Just tell people to drop off in front

Rating:

5.0

Bev is a sweetheart and complemented me on my trailer-backing skills🤗

Rating:

5.0

More information and directions in where to park rental return.

Rating:

5.0

He took care of me like a perfectionist ill definitely recommend him

Rating:

5.0

Friendly, helpful, and well-managed location. I've used this site for both pick-up and drop-off, and it's always a smooth operation.

Rating:

5.0

Great Experience all the way around.

Rating:

5.0

The woman that helped us was amazing! Very friendly! Awesome experience 👏

Rating:

5.0

I don't see any improvement needed. Service was great. Thank you.

Rating:

4.0

Easy to find, quick and efficient drop off.

Rating:

5.0

I do all my business at the Eagle Point U-Haul . I rate this business the top 10 Rogue River Valley Realty

Rating:

5.0

Keep up the good work

Rating:

5.0

Perfect

Rating:

2.0

We reserved the u haul for 4 days, but returned it before 2 days and they still charged us 4 days. Now I have to take time out while i'm moving to try to get them to reimburse like they should have originally.

Rating:

5.0

Friendly awesome service

Rating:

5.0

The wonderful lady who assisted me, made the process quick and easy. She is a blessing!

Rating:

5.0

Great service great price

Rating:

4.0

This location was very nice. The represenative was professional and helpful.

Rating:

4.0

Good customer service and friendly. Representative was nice to speak with.