Customer Reviews for D&H Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of D&H Storage
Joe G. on
Office is a little cluttered but the service and equipment were great!
KEN B. on
All those positive things I said have no bearing on the bad experience I had. Your computer system is so screwed up it took the people an hour and calling four different people to figure out how to enter the data in a way the system would accept.Computers should work to aid people, not the other way around. It almost as complicated when i dropped the equipment back off.
Mark T. on
make the phone app. more easy to use for people who don"t know how to use that the guy was very help full helping me but still took extra time
Edward H. on
When enroute discovered that left tail light was out.
Brian M. on
The people make the business. Their willingness to help was very much appreciated. I will always go there
Trevor M. on
Very professional and the lady who runs the place is a sweetheart!
WILLIAM K. on
you would have a better idea than I would
Harold S. on
Cell service was poor in the area so we had difficulty checking in on our phones.
Ben H. on
Nice people, very kind and helpful.
JAMES C. on
Quit forcing people to use their damn smartphones to check in and out. What if i didn’t have a smartphone? Im penalized for that? Don’t remove the human interaction from your business. The smartphone thing was irritating for both of us and we ended up having to finish the transaction manually anyway. Technology has its place, that place is not in a business based on customer service.
Santiago G. on
Trucks need to be inspected on driving conditions
Daniel C. on
Did great. Had me checked out in 5 minutes
Michael J. on
The latch to keep the door open was missing and at my destination it was a pain dealing with the door.
Jose V. on
Great customer service!
Erica N. on
U haul changed my reservation to 15 miles out of my way less than 24 hours before I was to pick it up! Customer service rep Destiny was beyond rude and unprofessional and unhelpful! Don’t use U-Haul!
Amanda C. on
It was so easy and quick to rent a much-needed appliance dolly for a few hours.
Kristy C. on
First off- they didn’t sell any hitches and I didn’t have one so I had to go find one. Second- they gave me a trailer with no jack so I couldn’t get it off my truck and I’m just traveling alone Thirdly- they gave me the wrong trailer ( which I didn't know until I returned it at a different location. Fourth- that was the only trailer on the lot. Fifth- the tires on the trailer were crap and I drove 1,600 miles on them.
Charles J. on
Very professional , staff is first class . ??????
Russ W. on
Pay no attention to me - I don't even know my own email address.
Michael M. on
No directions where to park vehicle on return. Sub franchise company located within another building. Not a real good representation for u-haul. However convenient drop off location for that area.
Jayme S. on
Outstanding customer service!
James D. on
They had the drop off location wrong. The number I called to get that fixed never changed it. I kept getting emails. It took a week to get it straight. Then I've had a truck rented 1 month ahead of time and they tell me 3 days before I was to pick it up none were available. I have to drive 1 1/2 hour to get one. Never again U Haul.
Jayme S. on
Outstanding customer service! Great team at D&H Storage!
Charles J. on
Staff is very professional , and very helpful. Highly recommended . Charles Johnson
BRUCE A. on
The people at this location are ALWAYS friendly and easy to work with!
Charles J. on
Very professional , and very willing to help make your move easier. ????
Don S. on
VERY NICE LADY THAT RUNS EVERYTHING. VERY HELPFUL. HIGHLY RECOMMEND DEALING WITH THIS LOCATION.
Brooke G. on
There is never more than one person working at this location the usual clientele that frequents this location which is also a storage unit tends To chat which can lead to extended wait times For pick up and drop off
TAMMY S. on
Great people to work with.
Don S. on
FANTASTIC lady helped me. Very enjoyable EXPERIENCE dealing with her. Highly recommend this location.
kaylin B. on
Wonderful customer service. The woman here was super nice and helpful and we will definitely return next time we need uhaul or even storage. Thank you!
Eric W. on
Great customer service.
Ricky F. on
Have some one that knows how to hook up the trailer do it. We had to do it in a pour down rain so a elderly lady who worked there didn’t have to and load the car
Jeff B. on
Can always count on these location Great lady!
Richard W. on
Each truck from Florence had major leakage in attic. She was pulling the trucks for repair. Florence location appears to just push out the leaking trucks.
Kira C. on
The woman at the pick up location was very sweet and helpful. Although the cab had had dried mud on the floor and leftover ash in the cup holders from someone who had smoked in it. I was worried about being blamed for that, thankfully I was not. If the cab had been cleaned out I would not have worried at all.
Jesse W. on
Keep up the great work and customer service!
Mike A. on
Price is a little outrageous. $130 for a 2 day in town rental would be the only reason why I wouldn't recommend uhaul
brian S. on
I have dropped 4 trucks off here. Excellent personal!!!
lisda F. on
The people at the office were amazing. Even when they had trouble checking in the truck due to the new update to the program, they were super nice. Overall, it was the easiest and best experience I have had with uhaul
Justin B. on
Very nice staff. Will definitely recomend and use this location again.
Jeremiah B. on
Friendly staff
Kathy T. on
I was happy with everything, very professional, no need for improvement.
Lynne V. on
Excellent customer service! We performed a quick walk through with the sales person, she went inside to print out our receipt and we were on our way in just a few min. Highly recommend this location and staff.
Philip T. on
Definitely a location that needs better management. Disorganized and it appeared like the staff did not have very good customer service.
terrel E. on
After confirmation to pick up in Medford location changed. Also appliance hand truck was not included. My faith in UHaul has been damaged. I will not use UHaul again.
Ruth T. on
Truck rool up door was stuck when we went to load, called to see if we could exchange but nothing available. Finally got it open, then couldn’t get it to roll down, cable was all wrapped around door, finally got it closed but was a hassle!
Dustin F. on
We scheduled to pick up our U-Haul at 8:00am. We arrived and nobody was there. We called the after hours number and the man told us he’d be there shortly, he was getting coffee. Twenty minutes later, he rolled up looking and acting completely hungover. It took 45 minutes to get the truck, even though we filled out all the paperwork online for a quick pickup. He also messed up our drop off locations, having us return the two items to two different locations and had us returning the U-Haul a day earlier than we needed. Luckily we caught it and weren’t charged a late fee. We also rented a car hauler and came back to pick it up and load the car once the truck was loaded. When we arrived, a girl shot out the door and said she’d “be right back†and proceeded to leave the store, unlocked and unattended. We waited, again, for her to come back and after 15 minutes she arrived to finally help us. Another worker showed up at the same time and she had him help my husband get the trailer and load my car into it. He helped back the U-Haul to the trailer and then went inside to do his own thing. My husband had to go back inside to ask for help guiding the car into the trailer and strapping it down. When we got to our halfway point on our 600+ mile journey, we noticed that the safety chain was never attached to the axle of the car. What a joke. I would never recommend this location. Drive the extra few miles into Medford and save yourself the headache!