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ANITA M.
Customer Reviews for D&H Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly awesome service
Don P.The wonderful lady who assisted me, made the process quick and easy. She is a blessing!
Brandon B.Great service great price
Duane B.This location was very nice. The represenative was professional and helpful.
Stephen G.Good customer service and friendly. Representative was nice to speak with.
Sam V.Super sweet. Very personable. Great customer service
KENDRA M.Nice people!
Anthony S.I am disappointed in customer service at this location. I declined safe move and was still charged the $15.00.
Cynthia W.The Uhaul Representative is always amazing.
William C.Nice and friendly people. They promptly had a truck for me. Check in/out was a breeze.
Brian H.Kind, friendly, helpful! Basically awesome!
James W.Costumer service excellent
jenny H.Employee there was knowledgeable and friendly. Keep up the good work!
Roger M.I had excellent and friendly service at pick up and drop off. Excellent job! Happy and will use this service again!😊
Kelly M.Business was closed early multiple times. First, when I went to pick up the truck at the time scheduled, they were closed before business hours and they we closed AGAIN over an hour earlier than business hours when I went to return the truck. They are now trying to charge me for an additional day that I DID NOT have the truck. I was forced to leave the keys in the after hours drop box because after multiple attempts to call and contact someone I was not able to. I will NEVER be renting a uhaul from this location again.
Tiffany B.The woman at the facility was nice and helpful. The man was helpful and treated me well but clearly he has some issues with patience and the frustrations of running his business. I'd hate to be on his bad side or have to work through an issue with him. Wouldn't rent from this location.
Eric S.Nothing because they are very nice.
Mary Kay B.What you doing? The customer service was excellent. Super friendly. Definitely recommend this location.
STUART M.Everyone there , was so gracious and kind. I really appreciate all their hard work and wonderful service they provide. My experience was absolutely outstanding. God bless all of you. Sincerely, Julie Andzik
julie A.Very nice experience. I received text updates on the rental which included the reservation, the location of pick-up and drop-off, the contact number and the dates and times of the rental. To have that info on my phone was very helpful. Excellent help was provided in setting up the trailer to my vehicle, and disconnecting it.
Philip B.Stop profiteering an already struggling economy. Show some humanity and compassion to your fellow humans. I mean $50 for a gallon of gas!!!!!!!!!! I will definitely be reporting this to consumer complaints not that you will have to reimburse but for my fellow people that will come after. I absolutely do not recommend this place at all. I ended up paying an additional $130 dollars. No grace at all.
Mary P.No complaints, service was impeccable. Will certainly recommend services to my family and friends.
Donald P.Good rental
Carols R.No adequate parking not easy to maneuver. They didn't know I was dropping off at site. Would definitely recommend other sites for service.
Ken W.Make sure the window water sprayers work on the drivers side windshield.
Victor B.Very helpful staff.
Mark D.I wasn't given any contract or any paperwork when I came in. Therefore I had no idea how much gas I was supposed to put into the truck. This was my first time renting a uhual so I had no clue what I was doing. And they were not helpful at all.
Matison B.Will rent from this place again
gilbert G.When i reserved it i thought it would be straightforward but we were the only people in the lobby and while the receptionist couldnt figure out how to make a copy of my ID he turned to us and used an obtuse tone asking if i was gonna be sure itd be back on time then contined on the phone to the other person saying that we dont look like "tweakers". Id have let all that go if he actually knew where the trailer i was renting was. It took an extra half hour and pointing us in three different directions to find said trailer. Waisting my time while begrudgingly Imposing worry about his time isn't how i enjoy to negotiate business.
James O.Great experience. The owner held a sun unbrella over me to keep sun off ( I am very pale skinned) while trailer being hitched up. She even dusted off trailer so i could impress other drivers with my shiny u-haul trailer. Served me a glass of lemonaid with a sliced strawberry and best U Haul franchise ever. Mr. Shoen would be proud!!!!
robert M.The lady who works here was very pleasant and helpful. Thank you.
Joshua M.These were the nicest people and the convenience of having this location so close to me was ideal. I would definitely use them again and would also recommend to anyone in need of a rental truck.
Janet H.Put more fuel in the trucks to begin the move with
Gary C.I have no words.
John J.Fabulous staff and very helpful, knowledgeable, and friendly!
Cindi M.Add outdoor lighting. When I dropped my truck off after hours, it was pitch black, and difficult to see where to park, and walk.
Jonathan S.Right wing extremist. Not my cup of tea. Keep politics at home no need to trumper everything. Reality folks
Cindy H.On time and great service.
Paul M.Friendly and not racist like the one on Crater lake highway Medford Oregon
Alberto C.Customer service representative was very sweet & helpful with booking the truck again for this week.
April H.The absolutely best. #1. A+ professional, knowledgeable, organized, extremely helpful. Highly recommend. Thank you.
Michele J.U-Haul took two separate amounts out. The first amount of $152.96 and the second amount for $91.11 which was what I really owed. This amount didn't go through because the $152.96 overdrew my account and now they are keeping that amount withdrawn instead of the correct amount of $91.11 so my account is overdrawn and I can't get them to refund $61.85 back in my account. I have my bank sending me notices I have no money and I think this is very poor service. I did not use $152.96 worth of your equipment or time. I do not appreciate it coming out of my account. They should put the $152.96 back in and withdraw the $91.11 and I would have my money back. It is not fair that you people have an incorrect amount pulled out of my account for your convenience knowing what the right amount is and I'm suffering because of it. I will not recommend U-Haul because of the way your financial partner handles transactions.
Lisa S.