Customer Reviews for D&M Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of D&M Auto Repair

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Thomas B.
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Dave was extremely helpful and courteous. A very nice representative for your company and in a great location. It fit my short term need perfectly.

joanne A.
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Have more Uhaul dealers be as pleasant as the gentleman in Palmer.

norbert D.
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Customer did not leave a comment.

Kristi V.
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The truck was DISGUSTING. Especially in covid times... the cab of the truck had coffee spills on the seats, dirt everywhere, and grime in the cup holders. I cleaned it before use when I got it home and got sooooo much gross stuff out. The back of the truck smelled like cigarettes and had dirt in it. When I went into the office to initially get the key for my reservation the worker (owner?) had no mask on and finally put one on but took his time, his friend was in there with him watching tv and kept his mask off the entire time. I'll never go back.

Kimberlie H.
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The van ran great, we had no problems, but it stank of stale cigarettes.

Diane L.
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The online check in did not work, the customer in front of me had the same issue. Thankfully the owner came after hours to check us in. The reservation part was smooth and easy, but your online check in to receive the code for the key needs improvement

Paula N.
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Customer did not leave a comment.

EVERETT R.
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dennis S.
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Hilario T.
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Multiple extra charges on my card that we are disputing. Unethical business practices that will not be tolerated.

Everett R.
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Customer did not leave a comment.

ANDREW C.
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People very courteous and helpful. Highly recommend.

william R.
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Customer did not leave a comment.

PENNY D.
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Susan B.
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Not a thing. The van was clean and drove well. Check in and out was fast and friendly. This was the perfect solution for us, even at last minute. D&M made it easy to rent UHaul.

arthur C.
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Call ahead

Carol C.
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Customer did not leave a comment.

Amy F.
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Denise R.
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Leonard P.
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Michael B.
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Joseph B.
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I used the mobile check in and I sat around waiting for approval at the garage. I made a reservation two days early, approval should have been done before pick up. poor app

SANFORD S.
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Customer did not leave a comment.

Harold L.
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Michael L.
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Emily R.
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MAUREEN K.
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Donald C.
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Diana H.
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Anthony O.
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Vivian W.
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Good sturdy truck needed for moving kitchen cabinets. It did the trick. Dave was a pleasure to do business with and the online reservation system worked great. Thank you so much!

Jay M.
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A pleasant experience from pickup to drop off. Thank you!

Tammi W.
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The owner was very polite and professional and the van was very clean and well maintained.

Lavon W.
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Check in was very slow and the shop was very messy. Took 45 minutes to pick up a trailer.

CHARLES B.
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Customer did not leave a comment.

Christopher W.
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Peter H.
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David P.
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Friendly service, easy rental.

michael G.
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Customer did not leave a comment.

Sawyer S.
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They charged me 25 to clean a truck that was already clean

Elizabeth D.
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Customer did not leave a comment.

ELIZABETH G.
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the location was not open exactly at nine , we did have to wait a few minutes but the gentleman was very friendly and helpful the process for getting online approval took a little while once at the location, I would think this could be done ahead of time to shorten the time it takes to do mobile pick up once at the location otherwise process was easy and went very smoothly , will recommend / use uhaul in the future

Anjel T.
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Our location and equipment was excellent. However, your website to set up our rental was lagging and our poor service agent had to make numerous attempts to log us into our rental. I suggest you work on your software so it is easier for your locations to access your website.

mark B.
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Nothing this was a great experience and Dave was great to work with. I would recommend my friends to go there.

tina H.
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Customer did not leave a comment.

patrick L.
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A great location, was met by a friendly person, took care of the drop off, couldn't be any better

Joshua M.
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Best customer service experience.

Thomas E.
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I was surprised to learn that my rental included a charge of 40 cents/mile over 30 miles. This was not disclosed on your website or at any time before the pick up. This is a violation of consumer protection law and should be changed. It cost me an extra $54 that I would like to have refunded.

Tara G.
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Easy transaction and friendly staff. Will use them again.

Keith G.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

william W.
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The uhaul was dirty. Door was broken, off the tracks which clearly was given to us like this. My husband almost got crushed in the door. Cannot believe I was charged full price when a tech had to come fix the damn door which took up 2 hours of our time.

Matthew S.
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Customer did not leave a comment.

michael G.
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very nice people !!

Christopher B.
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Difficult to navigate for the uhaul portion of their business. Not very professional.

Glynis L.
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The Gentleman was very pleasant and helpful.

Patricia S.
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Customer did not leave a comment.

David M.
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Ensure more staff is available at pickup location. Took much too long!

Christina W.
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henry R.
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Couldn't have been better. Dave and Evav were wonderful to deal with

ROGER P.
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Steve F.
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edward W.
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Heath B.
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Stephen F.
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Yvonne G.
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No improvements...they give great service!

jeff M.
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Nicest gentleman. A pleasure

Enrique B.
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Great experience!!!!! Would highly recommend!!!

Yvonne G.
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Dave is a great guy to do business. I would recommend this location for rentals.

Yoendy V.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Karl B.
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Nothing they did a great job

Leyna B.
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Everything went smoothly and everyone was very nice. However, I did have to call traffic to change my drop off location and no one there was helpful or exactly polite and welcoming.

Crystal rose R.
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They weren't open at the time of drop off when they were supposed to be open at 9 am and somebody else was waiting to rent a uhaul

Steven K.
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Drop the prices. Outrageous.

linda L.
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Faster computer system

Ginger T.
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This was the best rental experience I have ever had. The person helping me was courteous and friendly. Our transaction was accomplished quickly, and I was on my way in a clean, well-maintained vehicle that met my needs. I will plan to ALWAYS use this location in the future. Wonderful!

Yvonne G.
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Dave is the best. Very personable and friendly. A great asset to Uhaul!!!

BARBARA H.
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My experience was TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!! The individual with whom I dealt with was rude from the time I placed the order to when I dropped off the truck at his facility. Nothing went smoothly, I will never use this facility in Palmer Ma nor will I refer them. This individual should take a class in customer service/how to deal with the public RUDE!!!!!

Amie H.
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Not please and I put in a compliant that the Man who's running this place has an integrity issue. I asked not to be charged for insurance and he charged me anyway. When I called him about it he said it wasn't an option and it was an option. He said you signed the contract. I'll NEVER rent from U-Haul again because of this

catherine D.
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Had to wait 20 minutes for someone to arrive at location. Proceeded to tell me that he ran into a friend and had coffee with them. That's why he was late. Credit card machine didn't work and had to go to the ATM to get cash out. Wasted an hour and half just checking in to get truck

Zahra A.
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Customer did not leave a comment.

Stephani Q.
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I needed to extend my rental an extra day, however I was not able to do so because the truck was already rented out, I had to drive an hour away get on other uhaul and move evrything from one truck to another the end up costing me more money I tryed to contact uhaul directly and was on hold for over 45mins and then was hung up on. This was a huge inconvenience to me and my family, you should not say you can extend your rental if that is not possible!

NICOLE J.
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Customer did not leave a comment.

lee S.
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glynis L.
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Stephen B.
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Customer did not leave a comment.

Riachard G.
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No Suggestions

linda L.
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Improve the U-Haul company computer system for faster service Our service person was wonderful.

Diane D.
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Customer did not leave a comment.

Scott T.
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Customer did not leave a comment.

wales F.
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Gentlemen are very helpful. And will us them anytime I need a van. Thanks,

carol P.
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Customer did not leave a comment.

mark D.
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Have a larger variety of rental equipment.

Kenneth W.
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Ron S.
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Customer did not leave a comment.

jim P.
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Elmer P.
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william F.
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kelly H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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