Customer did not leave a comment.
AMOS J
Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was late being returned for my pick up time but the customer service rep was very helpful it trying to find a solution for me if it did not show up. It did show up 1 hour 15 minutes late so I was able to complete my tasks for the day. Maybe have a stricter late penalty as this impacts future customers.
Michael ANothing staff very professional and ready to always lend a hand.
John VContinue hiring there qualified and informative individual I dealt with
John CNothing to improve, everything worked well.
JACQUELINE DEverything is fine, have a great day, thanks.
JASON WStaff is always friendly and knowledgeable
Julie BA1 all the way!
Burt LRoll up door on trailer could use some grease
BRIAN JThe high beam head lights on the truck did not work the whole trip. Making it hard to complete the trip in a timely manner. I made it on time however having to drive while holding the high beams on is difficult.
Robert WVery great customer service highly recommend this location
MATTHEW WNothing...... friendly, helpful and had the knowledge.
EVERETT HThe booking process was made easy through the app and call from a representative. My primary criticism involved a price change for the rental at the time of pickup. This error was on the part of U-Haul, not D&M Service Centre. The agent at D&M was unable to set the price back to the quoted amount (displayed in the app), even after a call to U-Haul's head office. A refund was authorized, so I will await that before proceeding further.
Christopher EFriendly and efficient staff. Great experience.
Carolyn HAwesome service!
NICHOLAS PGreat service!
COLLEEN EThe size truck that I had picked out to rent they didn’t have and which I had to have a bigger truck and wasn’t compensated
KATIE RExcellent service. Excellent staff.
KAIT IGet eat
Andrew RStaff are great
BOYD TDeliver what was promised and reserved. Offer compensation if you don’t and it’s your fault.
MARK PI had a terrible time with u-haul. Very unprofessional in getting my truck. I put the order in a month in advance and it was almost not even told that they didn’t have a truck for me. I had to call on my own. Very disappointed with how things were handled and I was not given the proper discounts like I was told. To much work to even try and get the refund now when everything’s to busy. And to have to drive over an hour away and still have to take the truck back an hour away is completely ridiculous. Will not be back. The people at the pick up place were nice and the truck was clean but u haul as a company needs work.
JORDAN AIt was fine
SANDRA GWe booked well in advance for 7am pick up, and evening before notified would not be ready until 9am. We scheduled furniture pick up, a loading dock and service elevator based on the 7am pick up. The website should reflect the hours of the pick up location. This is a U-Haul issue, not the location’s issue. Further, we booked a 15’ truck and were upgraded to a 26’ truck the day prior. This was very challenging for our move to a downtown Halifax location.
Aaron LFriendly, knowledable
Janet PI have booked at another location and was moved here, further from my home. The service was so great, I will move all my business here!
LYNN LTHE STAFF AT THIS LOCATION ARE ALWAYS FRIENDLY, KNOWLEDEABLE, AND HELPFUL
BOYD TVery friendly and helpful staff.
OONAGH CAfter using the u haul we swept it out as suggested on the sign inside truck and return with more gas then required. The sign stated that we would get a $25. Discount if we swept it out. We did not received it.
DONNA MUhaul was a complete jalopy, Stabilitrak lights on indicating a failure is approaching. Windshield washer didnt work, And when it did it was just a snapped off tube. Steering wheel was nearly 90⁰ sometimes going straight. On the flipside, awesome people at the location and great service.
JOHN DGreat customer service.
Vaughn CBoth times the service person has been amazing. Friendly, knowledgeable.
Karin HFriendly and thank you for your service
DANIEL AStunning service.
RAURI GThe staff was super friendly. However, they gave me a truck with no ramp when I specifically asked for one. The back was dirty and clearly hadn't been swept from the previous user. The trucks a.c didn't work so it blasted us with hot air from time to time on a +30 day.
James BBoss place to go. Excellent staff . Excellent service. Number 1 Uhaul dealer.
MICHEAL IThe process was smooth and easy, both in pickup and drop off. Location was convenient for both ends of my move which made the moving process so easy. Staff were quick, efficient, and friendly. Will absolutely come again
Patrick Mbe sure truck is swept out between users.
MARGARET EThe fact that I had to drive to Kentville ns from Windsor ns because Windsor didn’t have any trucks. Then I had to drive all the way back to Kentville me because they wouldn’t allow me to drop off in Windsor ns
DOUG TNothing
CEDRIC EVery friendly and efficient, thanks!
David HGreat customer service. Quick and thorough.
RUSSELL JGreat staff, friendly and accommodate. Van was very clean and in excellent condition. Thank You!
Joanne DI was given a incorrect pick up location at the beginning of my order
Hunter HAs soon as I left the lot I was getting warning signs about the lights being faulty. I pulled over to check again and they were working fine on the trailer but the warnings kept appearing everytime we drove
JODIE CVery efficient, polite and professional! 10/10 all the way.
David MDon’t try charging for fuel when vehicle was brought back to same fuel level
Jefferson JWas full of dust, at least could have cleaned
SHINCY PStaff very friendly
Dan BGreat location and excellent staff.
Frederick RGreat Customer Service
ROBIN JNo one is around to help us and its Monday at 1pm
Bernardo J