Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)

999 reviews

139 Nichols Ave   Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

(902) 678-1941

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 12 pm - 5:30 pm

Services at this Location:

Contact Us

(902) 678-1941

139 Nichols Ave
Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 12 pm - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Straps were frayed and ratchet needs lubrication. Rusted and difficult to work

Scott G. 
Rating:
5.0

I called the day before to confirm the date, time and availability of the set of 10 furniture sheets and was told they had plenty and there was no need to set them aside. When I picked up the truck there were none left. This was disappointing.

Dagmar W. 
Rating:
5.0

Excellent customer service. Very helpful and friendly.

andrew H. 
Rating:
2.0

Have your vehicle in a safe condition ,Tires were almost bald we had snow and the vehicle got stuck. Communication was terrible being quoted two different prices by different agents . Cost us an extra $75 to get a tow truck to get us unstuck making the cost over $525 for a 3 day rental WAs promised a refund which we never got . Not happy

Daniel T. 
Rating:
5.0

Service person was apparently not a U-Haul employee but rather an employee of D&M. Regardless this service person managed to honour the reservation quickly and professionally with no issues. In fact the service person was very helpful and understanding with the vehicle's low fuel at pick-up and arranged for a credit on the bill to cover the outlay to return the vehicle with at least 1/4 tank.

James S. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

I wheels on the dolly needed to be cleaned so they would spin better and not drag other then that amazing costumer service

Katie R. 
Rating:
5.0

Customer did not leave a comment.

Les V. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
2.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

nothing

roland D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Great service

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Martyn L. 
Rating:
4.0

Very disappointed when i arrived for pick- up and found out the amount i was quoted for rental from an employee at this location, in actuality the computer was now quoting a higher total. The employee tried to adjust the price for me, but the system would not allow him to do so. Not good business practise. Improvements for next customer, maintain integrity on previous quotes given.

MERVIN AUBREY W. 
Rating:
5.0

The girl that helped me was very helpful - even hooked up the trailer. Awesome service! Nick

Nick H. 
Rating:
5.0

All staff at both locations were great.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

prompt friendly service, good value for money

GERG S. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Prompt efficient service

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
1.0

I book a reservation of a trailer with ramps and was booked wrong and got an enclosed trailer without ramps and my item did not fit in trailer. My car broke down and I had trailer towed by tow company next day and was late by an hour and was charged a whole day more. A disorganized scam.

laura C. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
3.0

He had to charge a fee for wrong location drop off.

Cathy D. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
4.0

Check over equipment and tires

Rob P. 
Rating:
5.0

Truck should be full of gas so its easier to makr sure ypur putting in the right amount when you return then trying to guess and put in more gas then you need to put

susan M. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

It did the job we wanted to do

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

rachael H. 
Rating:
5.0

I thought the crew here was awesome. Truck was great. Location was great. Regrettably, my parents called me just as I was ten minutes from the pick-up location. 15 miles and 20 minutes later I was out close to $80. It would be great to provide a little more flexibility for customers whos plans change quickly.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

ray F. 
Rating:
3.0

UHaul should have trailers that can be left off upon completion of task even if in another province and not forcing clients to return empty trailers back to initial point of rental (one way rental). Staff were good, will do again in future.

DANIEL P S. 
Rating:
5.0

As with all u haul locations..not this one one in particular..not owning an air pressure guage is concerning. As usual, i checked the air pressure on the rental trailer when cold and there was a difference of over 20 psi between the 4 tires and none were inflated to suggested pressure. I am pleased you have moved from ST to LT tires. I am a rver with my average trip being 11k miles. Our rig sat in our driveway and for 15 months (due to covid) and the max pressure loss between the 4 tires was 6 pounds.

ian M. 
Rating:
5.0

It was all wonderful, very friendly, easy going staff were a big help and had a truck available when we had to get another one due to too much stuff to haul! :) Thanks so much!

CINDY F. 
Rating:
3.0

There was oil on the floor of the truck, we had to clean it before using it, as it was dirty and slippery.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Dacia B. 
Rating:
5.0

Easy pick-up. Very helpful. Knowledgeable.

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

GORDON L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD CHARLES L. 
Rating:
5.0

The young man working the counter was very patient with me as a first time renter, and was more than happy to walk through all the steps with me. He went above and beyond, and I couldn't have been happier. Will definitely recommend this location to any of my friends looking for a local rental.

Kaitlin M. 
Rating:
5.0

Truck rental experience was great. Storage unit rental experience was really, really terrible. Your online storage rental system has no connection to reality. I just can't believe how badly it went. It made me think that your company just doesn't care if it inconveniences it's customers because maybe you have decided it's not that bad enough for the bottom line. That may be so, but it's just a gross way to do business.

KATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

Liam R. 
Rating:
5.0

Not much, went very smooth.

Benjamin Wane Ha N. 
Rating:
5.0

I needed a trailer and couldn't find one near my home so I went to Kentville to pick up at this location. The shop was nice, very clean and there was a restroom available which was nice. The young man who helped me did a great job, hooked up the trailer for me and gave me tips about hooking up the chains. I was very pleased with this pick-up.

Darren S. 
Rating:
5.0

I was very impressed with the fuel mileage for such a large truck and the staff was great, what a pleasant transaction

Harry W. 
Rating:
5.0

Great customer service from the staff at D&M. They were very helpful and accommodating, both on the phone and in person, explained everything well, and made our move day easier. Well done!

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

DUANE G. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

You can't go wrong with uhaul. Friendly service at every location I've been to and the equipment has been nearly flawless.

Dwayne F. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

A+ Thanks.

Kevin M. 
Rating:
2.0

The night before the move received a call from a Trent Mills to inform me the trailer had not been returned and they couldn't find another. Trent went above and beyond to make things work. However, upon arriving at the Kentville location, I tried to explain the situation, showed emails and was given the phone and told to talk to Halifax and sort it out. Customer service was horrible and once I reached Trent Mills on the phone, he straightened out the situation immediately with the person in Kentville. Trent Mills is an asset to the company. Please pass on my appreciation to his management.

Carolyn H. 
Rating:
4.0

The blankets were damp. Let people know that the truck may not be tall enough for appliances.

ryan O. 
Rating:
5.0

Great customer service!

Jenna S. 
Rating:
5.0

The overall experience was fabulous! Thank you.

Donald B. 
Rating:
2.0

Truck was buried behind other trucks. Had to go back for the dolly I reserved that wasn't given to me the first time.

spencer M. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

MIKE I. 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
4.0

Everything was great except the floor was dirty and had to be swept out.

kurt H. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

It was an excellent experience from start to finish. All three of the people who helped me: reservation; rental; return, were polite and competent. I highly recommend this location.

susan B. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

Customer did not leave a comment.

gerard M. 
Rating:
5.0

Helpful staff very friendly

John M. 
Rating:
5.0

Thee customer service was fantastic! I was so impressed. Thank you so much.

donna B. 
Rating:
5.0

The staff at D&M Service Centre provided excellent customer service. The rental truck and supplies were clean and in very good condition. Overall this was a very positive experience for me and I recommend it highly.

Gary V. 
Rating:
5.0

No issues

Herb A. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

The individuals at D&M made our move as seamless as possible, and did a fabulous job answering questions and making sure we had everything we needed. Thank you!

rachel N. 
Rating:
5.0

Find a better way to 'offer' the furniture pads and hand cart. I didn't need them and would rather they were not in the cargo area.

MARK A H. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Very helpful and friendly representative. Equipment rental was easy and trailer was very clean.

Christopher Alvi M. 
Rating:
5.0

Customer Service was excellent!

Barry David B. 
Rating:
1.0

The customer service rep gave us the wrong information, was rude and didn't seem to care about much if anything! . Told us we would get a days rental fee back if we only used it 1 day instead of 2. When I went back in to see them, a different customer rep proceeded to tell me that w I wouldn't get money back, was rude also! She blame all the wrong information on the Stellarton branch that had nothing to do with the initial rental. This is the second time I have rented from this location and it will be the last. They don't know what customer service is!!!

LISA P. 
Rating:
5.0

Very professional service and no issues encountered.

Kevin P. 
Rating:
5.0

I have used over $30,000.xx worth of Uhaul products between July 2020 and August 2021. I have to say that I didn't think I would find a small dealer as good as the one that Buddy works at in Redcliff, Alberta. WELL I was wrong. The small Kentville Uhaul office is amazing. They are kind, organized, and willing to help whatever you need. Great site. Out of all the places I have dealt with in Nova Scotia, this small location is really excellent.

Talva J. 
Rating:
5.0

nothing doing great !

Wray N. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
3.0

Wait time was excessive

mark S. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
3.0

Customer did not leave a comment.

Frances S. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Nothing comes to mind. It was a good experience.

DAVID JAMES S. 
Rating:
3.0

Customer did not leave a comment.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Christopher Edwa M. 
Rating:
5.0

Customer did not leave a comment.

Josh Kerr W. 
Rating:
5.0

Great experience.

Kirk Keith S. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

The service was efficient and friendly, the equipment was in excellent condition. Great job D&M! I'll be back

Darren K. 
No reviews have been submitted for this location.

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