Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)

1,310 reviews

139 Nichols Ave   Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

(902) 678-1941

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 12 pm–5:30 pm

Services at this Location:

Contact Us

(902) 678-1941

139 Nichols Ave
Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 12 pm–5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Daniel W 
Rating:
4.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

Very simple and fast service

Cheri C 
Rating:
5.0

Customer did not leave a comment.

Ken K 
Rating:
3.0

We were told we had to take it to a certain location.

crystal g 
Rating:
4.0

Was not properly charged correctly as promised in reservation. Waiting for disputes to resolve this issue as pending charges to my visa are still present. Promised 0.59 cent rate and not stated same in billing/receipt.

Anthony K 
Rating:
5.0

Customer did not leave a comment.

GREG H 
Rating:
5.0

The service was excellent and the equipment clean and well maintained

Lisa C 
Rating:
4.0

Great fast and friendly service!

Donald B 
Rating:
5.0

Great service!

Christopher E 
Rating:
3.0

Returned truck 12 hours early and was charged for going over mileage due to change in drop off location. UNSATISFACTORY!

Don K 
Rating:
5.0

👍😊

Darren D 
Rating:
3.0

The check engine light was on in the truck. Explaining or ask owl edging that before I got it would have been nice.

Chris J 
Rating:
4.0

Customer did not leave a comment.

Brad M 
Rating:
4.0

Customer did not leave a comment.

GREG W 
Rating:
4.0

Customer did not leave a comment.

Keith M 
Rating:
3.0

Customer did not leave a comment.

Tara H 
Rating:
3.0

Customer did not leave a comment.

Anna M 
Rating:
5.0

I had originally booked a6x12 trailer in Kingston, I went to check early and was notified there was no trailer available and was given a number to call. I was informed the nearest trailer was 2-3 hours away, I ended up booking a smaller trailer. The Kentville dealer called to see if I would switch for a larger trailer as they had another customer whose tow vehicle was too small for the 6x12. I’m disappointed that my original booking was not actioned nor was I notified, I am however very pleased with the service from Kentville

Michael N 
Rating:
4.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Customer did not leave a comment.

Brad R 
Rating:
3.0

Customer did not leave a comment.

STEPHEN P 
Rating:
4.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Brent P 
Rating:
5.0

Not really anything. This location was excellent to deal with and made sure all my questions were answered. Prompt and polite service from everyone. I have U-HAUL dealership closer to me but if I need anything else I definitely will call D&M service center first from now on.

Darrell P 
Rating:
5.0

Everything about the rental process went smoothly. I can't recommend anything that would improve it.

amy s 
Rating:
1.0

Customer service for the U-Haul is very bad. The company tricked us. They will never filled out the gas , only give half tank and we need to return with half tank , which is always ended up filling out more . Yesterday I filled out almost full tank , I lost almost 60 CAD extra. When I talked to the customer care they told they have a policy not to return excess gas . I will never recommend to any one and this will be my last choice by me . Moreover we need to pay the rent for the truck and we need to pay 1.09 for 1 km which is killing. Very expensive and bad customer service. If you want keep your customers, kindly do something. For 220 km ( 132 miles) overall my expense was over 400 CAD. I paid for gas itself 110 CAD . Will never return.

Jobin T 
Rating:
5.0

New van, great staff

Christopher E 
Rating:
5.0

Staff is knowledgeable and helpful, reasonable prices

Jeff Y 
Rating:
5.0

We were delayed over 3 hours picking up our rental due to computer issues. High praise for the clerk Riley at this location. He was busy trying to help all the U-Haul customers AND look after the service station customers. He was left alone when the other clerk left at 6pm. Riley remained fantastic during a very stressful few hours. There should be an automatic credit to customers like myself who were delayed for over 3 hours!

Angie R 
Rating:
5.0

The service was great. The employees are helpful and polite.

Anne M 
Rating:
5.0

Customer did not leave a comment.

Angelique H 
Rating:
5.0

Customer did not leave a comment.

innovated p 
Rating:
4.0

Nothing really...pick up and drop off were seamless

ANGIE T 
Rating:
5.0

I reserved the van on-line but seemed to have to answer many of the same questions when I went to pick up the keys. The billing is somewhat confusing. My print-out from on-line looked totally different than the receipt I received when returning the van and had to call the 1-800 number to have the difference in cost explained and the employee even commented on how confusing the billing system is. D&M Service Centre were excellent!

Karen M 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Duane and Mike and their team are knowledgeable, helpful and friendly. I've rented from them three times so far this year and it's only February. They are my "go to" solution for Uhaul.

Rob B 
Rating:
5.0

Customer did not leave a comment.

LEANNE H 
Rating:
5.0

Customer did not leave a comment.

Vicki R 
Rating:
5.0

Customer did not leave a comment.

Jeff Y 
Rating:
4.0

Customer did not leave a comment.

paul r 
Rating:
3.0

Customer did not leave a comment.

Gordon M 
Rating:
5.0

Very good staff & great service .

STEPHEN R 
Rating:
5.0

Duane was great! He was friendly, knowledgeable and very helpful. He was great to do business with and I will be back for all our Uhaul needs!

Rob B 
Rating:
5.0

Customer did not leave a comment.

Ian D 
Rating:
5.0

Staff was very good & was great that they hocked it up for me .

STEPHEN R 
Rating:
5.0

Customer did not leave a comment.

ERIC G 
Rating:
5.0

Customer did not leave a comment.

Ian C 
Rating:
5.0

Customer did not leave a comment.

Jana M 
Rating:
5.0

Customer did not leave a comment.

Islati S 
Rating:
5.0

Customer did not leave a comment.

Angus E 
Rating:
5.0

Customer did not leave a comment.

ANDREW P 
Rating:
5.0

It was a excellent service we received thank you

robin b 
Rating:
5.0

Service agent at the store was excellent.

Sherman H 
Rating:
5.0

Excellent customer service!

Jeffrey Y 
Rating:
3.0

Customer did not leave a comment.

Darrell K 
Rating:
2.0

Vehicle had strange odour. Vehicle cost was more than advertised.

Jaye S 
Rating:
4.0

UHaul service was down throughout the system and a phone call had to be made thereby causing a considerable wait time on hold to complete the booking, this was by no means the fault of the location.

Glyn J 
Rating:
5.0

Nothing

Aaron C 
Rating:
5.0

The staff at this location are fantastic! Friendly and helpful. Always a great experience.

Robin B 
Rating:
4.0

Customer did not leave a comment.

Luc V 
Rating:
4.0

24/7 pickup would be nice.

Bradley W 
Rating:
4.0

Customer did not leave a comment.

Luiz B 
Rating:
4.0

Customer did not leave a comment.

IAN L 
Rating:
4.0

Customer did not leave a comment.

VILLAGE M 
Rating:
4.0

Availability of dollies is not adequately tracked. We were able to request a dolly even though there were none at this location

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

Gene H 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K 
Rating:
5.0

Kate was very helpful. Ill recommend the location to everyone.

Allen B 
Rating:
4.0

Customer did not leave a comment.

Holly L 
Rating:
5.0

Very helpful!

Debbie M 
Rating:
3.0

Customer did not leave a comment.

RICK M 
Rating:
5.0

Customer did not leave a comment.

Margaret B 
Rating:
5.0

Staff are always friendly and efficient, easier and cheaper to rent rather than own a trailer

Jeff Y 
Rating:
5.0

Customer did not leave a comment.

Crystal N 
Rating:
5.0

Great prompt service and friendly staff.. made a hectic move less stressful...thank you

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Angelique H 
Rating:
5.0

Absolutely nothing. The representative was very helpful and sympathetic to my concern. I would recommend this location to anyone!

claudine m 
Rating:
5.0

Customer did not leave a comment.

Catalina V 
Rating:
5.0

Customer did not leave a comment.

GREG W 
Rating:
5.0

Customer did not leave a comment.

Alison P 
Rating:
5.0

Customer did not leave a comment.

Laura M 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

CORIE S 
Rating:
4.0

This location was fine, the overall rental experience was utterly terrible. I booked a 15 ft truck in Halifax for 10 AM on the 19th of Aug. I got a text the day before saying the vehicle would not be available. I called the provided number, waited on hold for a while and got a rep that told me the only option was either a 26 ft truck (stupidly big and expensive on fuel for my purposes) or a 20 ft one that would be available in Kentville NS (1 hour, 10 min from Halifax) and it would be ready for pickup on the afternoon of the 18th. I took the afternoon of work and had my daughter drive me the 70 min to Kentville. When I arrived there, this second truck was also NOT available! The rep on the phone provided no assistance other than to offer me another 26 ft truck at a different location again. Thankfully, Kate (the only bright light in this lousy service)at this location managed to convince another customer to free up their rented 10 foot truck. But this needed to be returned to Kentville after the move to Charlottetown, which wasted a Sunday morning. So, in the end, I had a truck that was too small, that I was forced to return, and cost more in fuel because of the unplanned/unnecessary two way trip. This was a truly awful experience, and I will try my level best not to rent with UHaul again. I'll tell my friends the same.

MICHAEL M 
Rating:
5.0

The staff were delightful.

KIRK H 
Rating:
5.0

Customer did not leave a comment.

Karel B 
Rating:
5.0

No issues, professional service

Kevin P 
Rating:
4.0

The only other item, I would suggest is to provide a true representation of the size of the truck. I needed a truck to handle 18 feet, so I got a 20 foot. In the documents online it only gives the size of 20 x ?? x ??, so that is what I ordered, HOWEVER, as you know it is 17 feet, plus 3 feet over the cab. NOT what was needed but TOOOOOOO late to get a bigger truck. This cost me time and money and also, I was to take a trailer for U-Haul to NS and I canceled cause of the mess I was in.\ with the size issue. Thanks Robb

Robert H 
Rating:
5.0

Customer service was outstanding.

Shawn O 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W 
Rating:
4.0

Customer did not leave a comment.

Tim D 
Rating:
5.0

Customer did not leave a comment.

Mason F 
Rating:
5.0

None , we’ll done

GUENTHER W 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Wendy R 
Rating:
3.0

Staff was friendly, process was quick. It was further away than I’d like, but no one else had vans available.

Gavin j 
Rating:
5.0

The staff is always super friendly and helpful!! Would definitely recommend them !

Julie B 
Rating:
4.0

Customer did not leave a comment.

Tim M 
Rating:
3.0

We’re very helpful to get me sorted and completely under stood why I was so frustrated, my whole reservation got messed up and they’re the only ones that wanted to help… when I told the guys in the city they messed my reservation up all they said is “I’m sorry we cannot change your reservation” pretty poor customer service and I’ll never go back

Isaac G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top