Customer Reviews for D&S Mattress
(U-Haul Neighborhood Dealer)

6 reviews

4300 Wellington Rd S   London, ON N6E2Z7

(226) 213-3064

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm

Services at this Location:

Contact Us

(226) 213-3064

4300 Wellington Rd S
London, ON N6E2Z7

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 11 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:
Rating:
5.0

I booked the uhaul in advance, uhaul called me the day before to indicate my truck would be 45 mins away from my selected location. The uhaul representative confirmed I would have a 930am pick in person. However this location does not open until 10 am, which should have been looked into prior to sending me there for 9:30am. I tried to use the app to see if I could get the keys from the drop box. The app indicated I did not have reserved equipment. I called uhaul, I mentioned the lock box, the representative told me I would have to wait to get the key in person. The representative at the mattress store told me the key was in the drop box and I could have gotten the key from the box if they had given me the relevant information. The location for pick up did not have a utltitu dolly, which I had booked. The link texted to me to verify my equipment went to an error page, despite already having the app. I called uhaul again, the representative sent me a different option of text link to confirm my truck. The truck had issues at the front end from damage to the bumper prior to my pick up. The front end whined and knocked at times. The right side front wheel felt off, with or without a load. I had to ask the representative for reimbursement for the inconvenience of arriving for the 930am pickup when the store didn't open until 10am. They made no mention of this without me asking. A manager texted me to credit me 50 dollars. The experince was not very good from start to finish. The mattress store people were great. It was more the disorganization, app, website, equipment issues and lack of availability. I remain unsatisfied from receiving 50 dollars. After losing an hour of sleep and 2 hours of productive for my day.

KATHLEEN P 
Rating:
1.0

Was unable to find location when dropping off truck, was looking for UHAUL building no visable signage from the road, no street number on building (strip mall). Ended up driving around for 20 minutes, burning up gas and mileage, which put me over the daily allotted number. When we finally found the location, in a mattress store, there was a very small UHAUL sign in their window. The second small sign at the corner of the street was covered by a car and trailer that was parked in front of it. I had the location on my GPS and drove around chasing my tail for 20 minutes which is very frustrating after a day of moving. Staff in mattress store was very helpful when we did find them.

Kevin D 
Rating:
5.0

Had wrong drop off location and brought to Esso on Southdale road and employee said ok thanks and i left the keys without employee looking at truck, mileage or blankets did not count. I did not feel safe leaving the vehicle there without being checked. I called U haul and they gave me a different location of 4300 Wellington Rd South. They were excellwnt and professional but the Esso on Southdale Rd. Was not professio at all. The girl did not know what to do and said she will get someone else to check it in later. That is a recipe for disasterfor the client if someone hit me in the parking lot, i am sure it would be charged to me as it was not checked back in properly. Thank you for your attention to this review.

GREGORY R 
Rating:
3.0

Open the store on time so the customer doesn't have to wait outside.

JENZ K 
Rating:
2.0

There was no clear indication where the Uhaul location was and also there was no designated place to park the rental truck

Faizan K 
Rating:
1.0

Got a message that the truck I needed would be at a different location than where I reserved it from. Pick up time was 10:00, store didn’t open until 11:00. None of the online pre registration worked as well as the return truck in the app didn’t work. Very frustrating experience.

Richard R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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