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Jorge Y
Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
TODO ESTÁ COMO TIENE QUE ESTAR 👍
LUIS CExcellent services.
JASMINE RI wouldn’t waste my time explaining everything about the poor customer service
REGINALD LThe staff is very friendly and attentive. I recommend this location to my friends and family.
JONATHAN PThe staff was friendly and helpful. I have rented from them before and I have never had any problems.
FABRICIO BI did not like the new "Mandatory" safe move coverage of $8. I wasn't about to argue with the girl because I was in a hurry and If thr dealer is so hard up for cash to mandate $8 in insurance then great. I really can't care about $8 even If it violates uhaul code of ethics. But i got the vehicle moved and I move on. But still Mandatory $8 is robbery
MARK PI reserved a dolly, but they had none. Also I returned the truck on time, but it was not notated until late the next morning and I had to call customer service.
CYNTHIA LVery nice services.
LUDY SVery good help
VALENTIN RNo comment.
JOSE SThis U-Haul is very friendly and convieniant
JAVIER VGood customer service!thank you.
JAMES GAgent told us that the first 10 miles were free and after that we needed to pay per miles. Only went 6 miles and was charged 13.00
MARIA CEverything was great.
LUIS LFor starters I did not choose this location to pickup a rental. this was given to me by a rep since a van was not at the original location reservation. This place cancelled my previous payment just to charge me more as a "deposit" and had me redo the whole check-in process after i already done it through the mobile app. Fuel chart and the actual gauge was off by an 1/8th of a tank. I told her it was off and she kept disputing that it was right even after showing her a picture of the gauge. i returned it with 1/8th more than i left with and it wasn't updated on the receipt. Then once the van was returned after 4 hours later. I wasn't checked in until 3 days later, And i was charged an extra day. The receipt also had changes from the original contract in which i was being charged more than i was suppose to. Now i have to wait for a dispute to go through just to get my money back. I WILL NEVER EVER go to one of these 3rd party rental places again. I'll stick with the actual U-haul stores since these places cant seem to get it together.
IRA JHaving a Nice big alert indicating how much deposit would be needed would be great. Other than that transaction was smooth and the location did great about handling it all!!!!! 10 out of 10
Justin CThe truck needs a lot of maintenance the power steering is so out of it could cause a accident if not experienced.another this is the truck has no strength in motor this truck needs to see a mechanic soon I did let the lady know but looks like she didn’t care
Jose AThey wasn't welcoming at all. I didn't like having to do the work myself, i.e., waiting for a text and then making a copy of the front and back of my driver's license while the clerk sat back in the chair. Also, there were too many texts after I picked up the truck instructing me to do various things. One was asking me to make sure there were no damages when I received it.
LATRICIA ENice customer service.
SALVADOR TNo all good
JOSE MNothing to add, everything is good, friendly and kindness
RAFAEL DThe lady that helped me was so helpful and understanding.
SHERRIDAN WWhat an amazing location! The owner is fantastic .
KAMESHIA HNothing, everything was great.
Rosy PMuy buen servicio . Lo recomiendo. Gracias personal de customer service!
JUAN PVery very exelente.
NARCISO VVery good service
GUADALUPE SGood services.
SALVADOR TEverything is great
Rafael DNothing! Everything was great
LUIS BNothing, everything went so smoothly owner was very nice and friendly.
JUAN RExcellent dealer. Prompt and always available Much appreciated
MARK PThe mobile pick up was canceled and changed to counter pick up and neither UHaul nor D&S refused to accept responsibility. The customer service is terrible. I will never rent from UHaul again
SYLVIA AThis U-Haul Place makes you feel comfortable and confident. I appreciate that they took the time to explain the process to me when I was renting the truck.
RAMON CExcellent service. Employers are courteous and very friendly. They are very helpful and try to find the best deal for their clients
RAFAEL DI’ve rented an auto transport twice from this location and everything has been smooth 👍🏻
JUAN SExcellent service
RAFAEL DExcelente servicio
MAURICIO PEverything was great thank you much!
JUAN SMe gusto mucho, la señora es muy amable
Jessica UThis is my favorite place to rent UHAUL.
lasean mThis was quick service. The truck is in perfect condition, nothing complicated. I will recommend this place to my friends and family.
rafael sThe dealer was very prompt and forthwith. Ease of pick up was pleasant. Return was effortless Will definitely utilize this location in the future
Mark PMuy buena la señora shirley salguero
Amparo SExellent and professional customer service.
SALVADOR TThe person help me was professional and nice, will rent here again if needed.
Edmund GLady was unorganized not professional worst experience would not want to do business here again
Richard TLady that verified truck was very rude
stephanie mNothing, because everything is excellent. The customer service is excellent and wonderful
Rafael DThe truck was dirty. But that was not my concern. My only concern was that the paperwork was incorrect. The unit number listed on my receipt was not the unit I rented. I want that on record.
Cheryl PExcellent service
Roberto FI ordered a dolly and it was not provided and I still got billed for it
Denise RGood
HILARIA LThe lady shirely salguero was very rude and impatient. She walked away to serve other customers while we were in the middle of discussing the package of the uhaul. We wanted the biggest truck on her lot for one way trip and she said it’s available, but once we came back to get the truck she lied and said the biggest truck was only for local trips. We ended up getting a smaller truck on her lot due to no time to look for another dealer. We will never return to this dealer again.
SIRADA LThe customer service here is excellent. I want to recognize their patience with me when I wasn't showing any patience with the process. They were very understanding and helpful. I would recommend using them to anyone.
Cheryl PNothing everything is wonderful
Rafael DMake sure the equipment is not leaking, it was raining the day I returned it and the cab was leaking.
Richard BNo comments, everything was great. Owner very kind and helpful
Rafael DUnprofessional and rude
Danny MThe fuel level on my reservation marked 1/4 tank though the vehicle had only 1/8 tank. I was asked to return it with 1/4 tank. After inserting the fuel nozzle I climbed into the cab to check that no more than 1/4 tank was reached. But when the needle did not move (I didn't check immediately) I climbed out and saw gasoline spilling onto the pavement. Four gallons had spilled. The station attendant checked the fuel nozzle and found nothing wrong. However, roadside assistance discovered the fuel line under the van had been cut to siphon off gas. That explained the missing 1/8 tank. After waiting for the spilled gasoline to evaporate and more than a half hour for roadside assistance, I lost several hours of vehicle usage and more than $17 of gas. Meanwhile i had a disabled elderly brother waiting for me at home. I was billed $70 for a one day rental at only $19.95 plus 30 miles at .59 cents. Altogether more than $87. But I blame Uhaul corporate greed. not the little D&S Shipping Services business.
MIGUEL BThe office lady arrived to open doors twelve minutes late did not even apologize and had her clean truck cargo area was left dirty
Joey MEverything is good
Rafael DEverything was right
Rafael DContinue how you treat the customer and always seem to have a smiling face and makes everyone happy
gORDON sExcellent service. Very friendly and helpful customer service.
Doreen RGo over operating instructions more thoroughly
Geary WExcellent customer service.
adrian fQuick and courteous customer support at this location.
MALCOLM Byour guys app over charges fix that other then that car was good just returning it with full gas and charging people 186 for gas fuck out of here app sucks
BRANDON SI came to return my U-Haul vehicle, and the coordinator was not in office. I had to wait extra time to drop off my vehicle. Her prices and policies are a bit outrageous compared to other locations. I have used U-Haul many times at other locations and never had issues.
Lindsay PAwesome experience.
Paul D