cab was clean, but windows were dirty.FRANK S.
Customer Reviews for D&S Shipping Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was the worse experience of my life. Never going to rent a uhaul again. Terrible customer service. Waited for an hour to get help. Then another hour trying to get the truck. I am very upset with your companyALEJANDRO R.
Customer did not leave a comment.CARLOS M.
Good and fast service Robert give me a good services!!!.david M.
Customer did not leave a comment.david M.
hours listed for location on site were incorrect. Staff was not on time for the actual hours causing a delay in our ability to get the resources that we needed timely and when staff arrived they had a lot of attitude. I will not utilize this location ever again.Erick B.
Customer did not leave a comment.Joseph E.
Customer did not leave a comment.JIMMY B.
Customer did not leave a comment.Damon P.
Customer did not leave a comment.Gabriel P.
Customer did not leave a comment.BERNARD M.
Location was closed 2 hours prior to posed time. Area looked a little sketchy and not well maintained. Had to use drop box o turn in vehicle.HUGO L.
Customer did not leave a comment.maryellen D.
I ordered 2 dozen furniture pads, and got home to find they were not in my U-Haul. I had to go all the way back to get these the next day and was given two bags. I assumed this had 12 in each as I ordered two dozen. As I packed up my items I ran out at 12. Missing one dozen furniture pads that I paid for. I'll be expecting a refund of that expense, but doubt I will hear back. Not to mention customer service never reminds you of key details such a filling the tank back to beginning level so you can up charge the gas price to an absurd level. I was also called by multiple people telling me different information each time.Michael P.
Daisy and Robert are really kind,they tried to help me by explaining some doubts, it is a very nice family business.I am sure that when I need to rent a truck again,I will be there.Laura M.
I was told I was getting additional mileage when I return the vehicle they charge me for that additional mileage for customer serviceRonald D.
My sistwr used this location and was satisfied with their swrvice. So i decided ti give them a try. Service was quick and they even let me check in early due to availability. Will rent from here again.ana S.
Customer did not leave a comment.LaMisha M.
Customer did not leave a comment.Margaret E.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Paul B.
exelent service !Sabas S.
The young man was mean but not very pleasant. I felt as though I was bothering him by even coming in. Wasn't much better leaving.Tatiana C.
Customer did not leave a comment.Dina T.
Get an employee who shows up to work on time. Isn't Hung Over and/or obviously on drugs. Understands Customer Service. Doesn't threaten to cancel a reservation because it's â€œToo hardâ€ to figure out. Don't start with one customer and then try to start helping others because your transaction and reservation is all messed up as a result of U-Haul's poor internet service. Wear Deodorant!!Justin G.
Clean inside but dirty windshield and front of the truckStephanie Y.
Location was not advertised properly on street and difficult to find.Christina Z.
Gas tank had a hole i it. Very clean facility but small. Multi Task locationErika G.
Customer did not leave a comment.Luis S.
Customer did not leave a comment.andria G.
Customer did not leave a comment.Orlando N.
NICE !ISAAC S.
Customer did not leave a comment.Yolanda B.
Customer did not leave a comment.winston W.
Really helpful peoplenoah C.
Customer did not leave a comment.harry B.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.Jacquline lynn S.
Very disappointed. Facility was not open when I arrived and truck was not ready.Gloria H.
Customer did not leave a comment.Gilberto A.
Customer did not leave a comment.GERARDO P.
Customer did not leave a comment.CARLTON LAMONT R.
Customer did not leave a comment.blanca O.
Customer did not leave a comment.Luis Antonio G.
Customer did not leave a comment.Jose A.
Tell the truth if you have the truck or notCORAZON T.
I set up my appointment for 9 am to pick up equipment and the place was closed. The staff didn't arrived until 9:35 am. U-Haul used to be a great company now they just average in my opinion. I don't think I would use them again. I am very disappointed on the service I received I have used U-Haul for many moves, but this definitely left me not wanting to come back. I had a timeline to meet because I had movers coming in and they just messed up my whole moving experience.Julie R.
Customer did not leave a comment.guillermo Z.
Good customer serviceLloyd A.
Customer did not leave a comment.Stephanie Y.
I love the place, really helpful people working thereANA MARIA B.
Customer did not leave a comment.Ayham F.
Thanks for all the help !ERNESTINE L.
Customer did not leave a comment.ISAAC S.
Customer did not leave a comment.Melissa R.
Customer did not leave a comment.eloina A.
Customer did not leave a comment.Cindy P.
The location was fine the ladies that I dealt with were fine. The truck was a little dirty I noticed during the inspection the lady offered to clean it, but I was already delayed. I am however severely disappointed in U-Haul on foothill in Fontana. I made a reservation for 10/30/18 and pick up at 8am. They called on 10/30/18 at 7:15am (morning of pickup) to inform me that my reservation there was canceled and that I would now have to go to the Rialto location and pickup at 9. So the movers I hired to help stood around for an hour. Apparently I received a credit, but I haven't seen it and maybe it was out of there control (I don't know why), but I expected better customer service from U-Haul than canceling my reservation 45minutes before pickup!Matthew P.
Nothing to improve. Excellent overall. Excellent customer service.daniela C.
Maybe have all the sizes to view at the location. I had to guesstimate that the size truck I got would work since Tgere was not one at the facility.mellisa N.
Customer did not leave a comment.tonny L.
Customer did not leave a comment.kristy michelle F.
Customer did not leave a comment.jhoanna P.
Customer did not leave a comment.carlos A.
Customer did not leave a comment.Jose R.
You charge way to much i was so disappointed im sorry but i will look else where for uhaul services next time.joy T.
The lady was really nicepedro jose S.