Customer Reviews for D&S Storage
(U-Haul Neighborhood Dealer)

233 reviews

9558 State Hwy 23   Oneonta, NY 13820

(607) 353-1635

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 353-1635

9558 State Hwy 23
Oneonta, NY 13820

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The overall experience was very good. The website is very difficult to navigate in my experience, but the phone help was great. The movers before and after we're just amazing. Excellent people!!!!

Maura D. 
Rating:
5.0

No pads supplied, buti did not need them anyway.

lee T. 
Rating:
3.0

Great customer service - was greeted in a very friendly manner and the van was spotless, filled with gas, and ready to go!

Chuck B. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

I really appreciated the owner braving the rain to get my order set up.

Jenelle S. 
Rating:
5.0

Customer did not leave a comment.

ERICLLOYD J. 
Rating:
5.0

The staff was extremely friendly and a joy to do business with.

Mena H. 
Rating:
2.0

I requested moving pads and a dolly, and received neither. While loading the truck, the door broke and we had to wait 3 for someone to come repair it and an hour to make the door useable. The pick up location did not offer any assistance other than refer me to roadside assistance.

Elyssa J. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Eric at D&S was great and very accommodating. Unfortunately, the 6'X12' trailer with ramp has corners at the back reducing the opening to 5 feet! Thus the UTV we purchased would NOT FIT!!! So we drove 135 miles one way for nothing! As a result we had to return to our residence and purchase a trailer for $2159.00, drive another 200 miles to pick up our UTV. What is the purpose of having a 6' trailer bed when the ramp opening is only 5'??? All the trailers I've researched have the same ramp width as the trailer bed! Again, the rental agent, Eric was excellent. The trailer was a waste of time and money. I blame myself for not doing better research.

Craig S. 
Rating:
1.0

The has probably been the worst customer service experience I've ever had with any company, ever. I will do everything within my power to avoid doing so, encourage others to avoid it as well. For the sake of the next person Uhaul cons into using this service, I hope it ceases to be offered soon.

Francesco D. 
Rating:
3.0

I am out over $ 2K in damages as the stuff was not stored in a climate controlled unit and all uhaul could say was "we have to take care of ourselves first and sorry for your loss but it was a miscommunication". The worst I have ever been through!!!! Save your money and donate all your materials before wasting your hard earned money to end up having to trash everything. Anything cloth was covered in mildew and Uhaul takes no care to correct their "miscommunication".

Angela N. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYH G. 
Rating:
5.0

Uhaul raped me almost $400 for 1 way

ENGJELLUS P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

FRANCISPATRICK T. 
Rating:
4.0

Great service

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELT D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWIN M. 
Rating:
5.0

Customer did not leave a comment.

TERESAM C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

Leonel D. 
Rating:
4.0

Customer did not leave a comment.

Mary V. 
Rating:
5.0

adjust headlites ,, on dim only shine out 30 ft , add cruise control to new trucks

herman R. 
Rating:
4.0

Customer did not leave a comment.

joseph B. 
Rating:
3.0

We rented the trailer 30 days prior to pick up, when we requested the hitch size, were told hitch we had would work. When we picked up the trailer we had the wrong hitch and had to go purchase one, delaying my departure. Even though I called ahead with an arrival time, we still had to drive up a messed up driveway and drive the trailer down. The trailer gate was broken and needed repair on pickup. Trailer was extremely dirty with paint all over it. The trailer cost way too much.

MAX A. 
Rating:
5.0

Stay the same

David D. 
Rating:
5.0

eric offers great service

DENISE S. 
Rating:
1.0

Treat your customer's with respect and don't be rude and swearing.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

BYRON K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The computer system on the administrative side wouldn't except any credit cards making it difficult for the business owner to complete the transaction. Ironically we were having a discussion about the reliability of the computer age just prior and shared a brief laugh. He made a phone call and resolved the problem quickly.

ERIKD S. 
Rating:
5.0

I really appreciate their service and I'm sorry that my boyfriend was weird and said something about 148 miles and we didn't go I had nothing to do with that but I appreciate y'all's service and I'm definitely going to go through you guys again as we're trying to find a place to live and I would love to go through y'all again you guys are awesome five stars and then some

ALANW K. 
Rating:
5.0

No improvement needed

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
1.0

I would prefer not to say on here I was very disappointed

Denise A. 
Rating:
5.0

Great place wonderful people

Keshia P. 
Rating:
5.0

No complainants

VALERIEA C. 
Rating:
5.0

Customer did not leave a comment.

Blake A. 
Rating:
5.0

Customer did not leave a comment.

GAVINALBERT IV R. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

HEATHERM C. 
Rating:
5.0

Customer did not leave a comment.

RACHELSUSAN K. 
Rating:
5.0

Customer did not leave a comment.

margaret B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

I ended up having to spend more money then I wanted after my original reservation was moved. Maybe next time offer a couple free miles since my pick up location was 20 miles different then my original reservation.

CHRISTOPHERDAVID M. 
Rating:
3.0

Read remarks above Not Happy with Uhaul customer service center in Syracuse Do a survey on them too my overall rating will not be as nice

Thomas K. 
Rating:
5.0

Very professional

EDWARDS B. 
Rating:
2.0

Customer did not leave a comment.

Jamie B. 
Rating:
4.0

Customer did not leave a comment.

STEVEND F. 
Rating:
2.0

There was a location much closer but forced to return it there. Owner told me I didn't need to wear a mask

Rose P. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

nit one thing...best experience yet

ANNEMARIE S. 
Rating:
5.0

Great service

SCOTTM P. 
Rating:
5.0

This location they was excellent and fas

ARBEN T. 
Rating:
5.0

Customer did not leave a comment.

eric N. 
Rating:
3.0

Make sure the truck has a light bulb and make sure the cargo trailer break lines doesn't break While carrying a car!

LEE S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

STEPHENA M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Very nice representative , he was helpful and friendly through the rental process

Daniel H. 
Rating:
5.0

Absolutely fantastic. Everything was as promised and extremely professional. Van was ready and waiting with no issues. A perfect transaction and the representative was personable and professional. Highly recommend.

Michele F. 
Rating:
4.0

I have concerns about EXTRA charges on the car carrier which was supposed to be $79.00 and ended up significantly more. I rented a 26 foot truck and went to Virginia returned to rent a 20 foot truck and had to drive 2 hours out of my way to pick up and then a different place for car carrier which had to get next day. This made the return of the truck one day late! so I believe the charges on the car carrier are excessive and the extra day truck rental was due to unavailability of the equipment and I had to drive a total of 3 hours extra. Please consider reimbursing my account appropriately. Looking forward to hearing from you. Kevin Stecklin

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
3.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Eric and Sassy were friendly and accommodating. Would recommend and would use again. Thank you !

James A. 
Rating:
5.0

Customer did not leave a comment.

robin P. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Overall, it would be nice to know the year and model of the truck as well as its dimensions.

Eliza P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

perfect!

joe A. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
4.0

Customer did not leave a comment.

Nanci W. 
Rating:
4.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

You guys suck, and we will be sure to tell anyone and everyone to avoid your service like the plague. I submitted an earlier detailed critique that seems to have 'disappeared'. U-Haul's logistics are terrible, choose pods instead. It started off well, but corporate whose call centers are located in South Asia were hapless and totally unhelpful. Our boxes arrived late and once emptied clogged up our driveway for 5 days.

PETER W. 
Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
2.0

Fix access road

david B. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Nothing. It was great.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

sinead S. 
Rating:
5.0

Customer did not leave a comment.

Shiyall K. 
Rating:
5.0

Eric provides his customers with excellent customer service! the location was very easy to find and the process was quick and easy. always try to call to make reservations directly with any location as the U-Haul system the internet an will not provide you with the customer service this location and other independent dealers try to provide all who call them directly rather than booking online! thanks Eric!

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

It was a great experience friendly service neat and clean

deborah A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

lealand H. 
Rating:
5.0

Customer did not leave a comment.

Stewart G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
No reviews have been submitted for this location.

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