Latoya in customer service who helped us over the phone on Saturday morning was amazing.
Arthur A
Customer Reviews for Danns Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would have to recommend this location it’s the only one in town.
JUSTIN HFast ,efficent service and prompt service. Highly recommend this business.
Ellery SGood experience!
Michael LEasy process to drop off.
ELIZABETH OUHaul's survey should not ask for a review about the location but instead about UHaul Policies - especially when UHaul has no competition in the area. Again present your customers with vehicles whose has tank is full not half full. Without happy customers who are treated fairly by UHail's Policies, your brand is damaged (not the location).
BARBARA GEasy and helpful! Very very very good!!
Ashley mThe best people and place I have ever rented from. Just outstanding!!!
susan sService was prompt and friendlly
Paul MNothing.
John CAbsolutely the worst customer service I’ve ever experienced. This establishment ruins the integrity of the brand. I’ll of course keep using u-haul as 9/10 times it’s a great experience but sadly I would drive 100 miles to the nearest u-haul location if I knew I’d be dealing with “Dann’s Garage.”
Warren MMy wife and I made a reservation to pick up in Eureka Mt. when I went to pick up the trailer they didn’t have it at the reservation location and he didn’t have any info on the reservation. I gave him my reservation number and he said it was booked for Butte MT. and he said someone supposedly called me and texted me but I never got any call or text from U-Haul. Then he said he found one in Libby Mt which was Way out of the way for me and I had to go get it rather than U-Haul delivering to Eureka for me.This was not a good experience with u-haul.
Vaughn WGreat service and quick processing. Very clean vehicles.
Ellery SExperience was great! Nothing to improve!
Candace DDrop-off location clipped me for a $25 cleaning fee for a perfectly clean (swept and leaf-blower'd) truck. A very disappointing end to a 34-month storage and rental relationship with Uhaul.
Pete JOwner and his son were very helpful!
teresa bDann was very helpful. Made sure I had what I need to complete a short haul. Very professional in his operation,. Thanks Dann
Gilbert MKeep up the good work
Jim HThe office in Eureka was fine. The office in Evergreen did not have my reserved truck. Said I would have to pay mileage one way. Had to pay to Kalispell and back to Eureka, I had to pay for fuel both ways. I am not real happy with this company at the moment
MIke FGreat service. Equipment was ready when I arrived. Required paperwork/processing was quickly accomplished. Staff were thorough and knowledgeable. Turn-in of equipment was expeditiously processed. Highly recommended.
Gary JDann is a great help every time I need a trailer for one thing or another. A real stickler about the condition of his equipment and supplies.
MICHAEL CApp and booking system OK, but need better info when changes are made and U-Haul calls from central location to try to explain. Make sure reps have a map!
David HGood service
Ross RDan was very helpful and had great customer service
doug wDann had the transaction very well. I have recommended him to friends many times.
Robert GNice job ... very friendly
ROBERT RThe passenger seat belt was stuck and wouldn't unlock, so my passenger had to sit right next to me the entire trip
ANNA PI'm not sure whether it was the website or what, but I had good cell service, and it still took me almost half an hour to upload all the pictures needed once I got there. It might be a good idea to have wifi available to use for these 24/7 pickups. I also was lucky I had my passport in my wallet. It would have been good to know I'd need a second form of ID ahead of time.
Margaret LGreat service. Trailer was old with a lot of use, but very well maintained. Good tires.
Mark PI want to be clear: Dann's Garage was awesome. U-Haul itself is more of a struggle...the tires on the trailer were severely and unevenly underinflated. Given that someone had delivered this to Dann's the night before, I'd say that responsibility is on the Kalispell location. Then I struggled to figure out how much I could actually tow. My Subaru Crosstrek's owner's manual says the limit for an unbraked trailer is 1000 lbs. The empty 5x8 trailer is 900 lbs. I only discovered all of this after I had picked up the trailer. U-Haul website says I can tow this trailer maxed out at 2700 lbs total, which is almost more than the car weighs. One U-Haul rep said I had to follow the owner's manual. Another said I could tow up to the 3500 lb hitch rating. Both U-Haul humans seemed misguided. I called a Subaru dealership and they said I should be fine to tow about 1700 lbs, so I loaded 800 lbs of stuff into the trailer and safely towed it across the country. I can say for certain that 1700 lbs was on the high end of safe for what this car could tow, especially in winter. 2700 lbs would have likely been fatal. Given how much U-Haul preaches safety, I'm a bit irked at how much responsibility U-Haul placed on me as a customer, and how one person says I can't tow the trailer at all, and another human and the website were both setting me up for death. I'm glad to work in public safety and have a clue about safety ratings and such and was able to figure out a workable solution.
latimer hLet the customer know the business hours for the location and maybe the code for where the key is. Spent an hour trying to locate the key
Malinda EDan is great and very helpful , trailer is awesome wish i had one !
gregory gExcellent service. Thank you
james gAlways excellent and fast services from Danns garage.
Ellery SApp nor browser worked for returning trailer and spent 30 minutes messing around with no success so had to call
Robert PDann does a great job.
Mickey JDanns garage in eureka was awesome.
Mathew CQuick and easy rental process.
Gordon jOwner was courteous and friendly, equipment was clean and well maintained, all around great experience! Five stars!
Lisa HYour Drivers license bar scanner didn't work with Firefox and security measures. Made things difficult for all. Trailer missing foot rail on rear passenger side.
IAN FNothing can be done, the location is kinda tight to get on and out of
Steve SI picked up three trailers from Dann on three separate occasions while I was cleaning out my dads estate. It seemed like I was always interrupting him when I would stop by to pick up a trailer, but he always stopped to take care of my needs and was very nice and helpful. Would definitely recommend Dann’s garage for U-Haul needs in Eureka!
Mark aDan was great!
Kari SI had to go completely out of my way to rent and return this trailer because you would not allow me to do a One Way.
Dean E