I have used Dano's U-Haul twice now and I would definitely recommend again. They are always polite and eager to help with whatever is needed. The employee who helped me this time was very professional and personable. I appreciate their willingness to go the extra mile.
JERRI M
Customer Reviews for Danos Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No changes
Glenn cWent there and got helped by Susan. We've done the paper work and went outside. Susan had hooked the auto transport to the uhaul and I asked her to check the lights while I'm in the cabin. She told me all the lights work including the signals and brakes. 20 plus hours later when I got to my destination and during the return of the auto transport and uhaul came to find out the right side of the uhaul of the lights ain't working with the brakes and signals. Susan could've been honest and had given me another one. Thank God I didn't get pulled over.
Usaid HGREAT CUSTOMER SERVICE
RAFAEL RAlways a good experience
LARRY KThis is where to rent if you are in Jefferson/Brasrlton area. For sure.
JEFFREY EThey were great
STEPHEN WThe agent was courteous and professional. Please keep up the wonderful work. Thanks.
DIDERO PMy second time renting from this location. Very dependable, no pressure to up sale you. The only issue is the U-Haul app trying to scan my license which is not this location's issue.
Jason TThe only thing that could have been better is if I could have dropped it off at the nearest U-haul. Otherwise, it was a pleasant experience - I don’t remember the name of the young lady that assisted me but she was very friendly and professional.
DAVID MAlways the best experience when I rent from here! Very friendly and professional!
TIMOTHY RThe lady who runs this location is awesome. Very friendly & helpful. Only Uhaul I will use.
JOHN GI’m not sure how it could have gone any better!!
GARRY TThe lady at the front desk is always very friendly helpful makes the process easy and quick. 10 out of 10.
PARIS CEverything about the experience was excellent. They have definitely earned a loyal customer
DANIEL BNobody was there at the drop off time so I had to spend a lot of time going through the on line check in procedure, taking lots of photos and explaining the problem with the pick up location being changed and how along with the inconvenience it added miles to our trip. Even worse, after all the trouble of explaining the problem with the pickup location I was still charged an additional $20.23 for "excessive" mileage. Customers should not be asked to pay for mistakes made by the vender, I won't be using UHaul for any future moves.
GEORGE GYoung lady running the business was professional and most helpful
JAMES MThe booking agent was excellent. She was amicable and extremely helpful. I wouldn't hesitate to return to this location.
TED SGet the lady some help. Even though she was capable of doing it all, she shouldn't have to. She did everything from paperwork to hooking up the trailer( before I could even get out my truck). The lady was quite friendly and she was a great employee to meet
EDWIN EGreat service as usual! Thanks
MICHAEL BNot park the truck in the mud.
Tammy VVery good customer service at this location
JAMES RAlways a great experience!!
RICKY RExcellent - The person behind the desk - hooked up the trailer, checked the lights. Great service - best Uhaul experience I have ever had.
CRAIG BI use the same location in Jefferson every time! The young lady there is great!!
RICKY RDanos is excellent. Went about a beyond to help us with the rental.
Harvey NSusan is always awesome to work with
Luis LFantastic Customer Service and the vehicle was well-maintained and clean. We were very pleased with the entire experience!
CHARLES WThe lady there is always kind and courteous!
Seth MEverything was good for me. No complaints
KEITH WSusan is always great to deal with
Luis LNo issues
Glenn cPerhaps, turn this location into a training center for other U-Haul stores. The staff was personable, responsive, friendly and most accommodating. Any better customer service would be impossible to find.
BEN FTransaction was quick and efficient with no problems or issues. We were in and out in minutes. Would definitely use again from this location. No improvement needed.
Ernestine JThank you for you nice personality. And the welcome that I felt
FELESHA SThere's nothing to improve. The young lady did everything well. Nice personality served with a smile. Thank you
FELESHA SProfessional, friendly customer service. Large selection of products. Great communication.
DONNA SMobile check in was not functioning properly and delayed the check in process. The staff inside Danos was helpful though.
Patrick DSusan, Dano and Company were the BEST!
MARK VGreat service,really took great care of me and the understanding of the situation was above and beyond my wildest dreams,I will always use your location when I need a rental!!!!
JONATHAN SJust what I needed when I needed it 👍
ALAN NThe attendant was helpful in the phone and everything she told me was accurate upon arrival at the rental site. The process was smooth and efficient. I will use them again and refer friends to them.
DENNIS MThe ladies in the office were tons of help and answered any questions I had. Thank you for an easy experience for a stress free move
Karin RI rented a trailer and two tires were very low. One had a nail in it. I was told I need to contact UHaul to get repaired! I was at UHaul!!
DAVID NThank you so much for the adjustment to getting me a truck earlier than originally booked! I appreciate it so much!
Casey BWas able to get uhaul, no issue and it was a very easy and fast process
Kelsey R