Customer Reviews for Danos Detail
(U-Haul Neighborhood Dealer)

221 reviews

145 Epps St   Jefferson, GA 30549

(706) 387-0024

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(706) 387-0024

145 Epps St
Jefferson, GA 30549

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Calvin P. 
Rating:
5.0

The trailer had a damaged fender.

WILLIAM S. 
Rating:
4.0

They were closed and no drop box.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
3.0

Customer did not leave a comment.

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

JILL B. 
Rating:
5.0

No improvement needed.

Andrew M. 
Rating:
5.0

Too notch location …great equipment and great associate working at location during pickup!!!

Timothy S. 
Rating:
5.0

Great customer service! I highly recommend Danos Detail for your uhaul rental. Their my go to dealer in town the office staff is great. The location was clean and inviting as well.

matt S. 
Rating:
5.0

Customer did not leave a comment.

LAARNI M. 
Rating:
4.0

Your check out app is terrible. It would not let me complete without pictures and it would not upload pictures. I ended up taking pictures for my own record and just dropping the key.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

savalas R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Nothing that I can think of specifically.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Charles RONNIE G. 
Rating:
5.0

Nothing. I would highly recommend them.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

WENDELL M. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Rented a 6x10 covered cargo trailer for 2 days at $29/ day,$58 as long as I bring it back to same location. $170.00 for 2 days if I drop it off at my new home, 210 miles south. 58 or 170 for the same amount of time, same unit. A complete ripoff.

MARTIN R. 
Rating:
5.0

Such an easy experience! Everything was ready for us to pick up and return was super simple. :)

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

JON T. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

DAYNA S. 
Rating:
5.0

Great customer service on the phone and very helpful

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA M. 
Rating:
5.0

Customer did not leave a comment.

SARA C. 
Rating:
5.0

Customer service was great.

TODJIDE E. 
Rating:
1.0

The trailer has a leak in over hang, they didn't care. Water traveled through the trailer soaked boxes and stuff they pointed out policy and were not apologetic. The truck needs maintenance, ran rough, poor steering, back tires needed air, sqeeky breaks, and the oil was low. Also had to travel many miles to bring the truck back to them, they failed to mention this rule until we were picking it up Sunday morning and all other uhaul places were closed that allow out of town uhaul location drop off, so that costed us extra. We had no choice since we were not informed when we reserved the truck.

AVA B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Great customer service! They let me pick up the truck the day before for no additional fees. Truck was in great working condition.

ALTON M. 
Rating:
5.0

Staff at the Jefferson uhaul were great and super speedy.

CHARLES C. 
Rating:
5.0

Great customer service. Definitely will rent here again and recommend friends.

NORMAN R. 
Rating:
4.0

The van I rented was swept out, but it had a bad smell. It needed to be washed out good to find the source of the bad odor. Also, I was not happy with the final bill. I was told the milage rate was $0.29 per mile and I was charged $0.99 per mile.

LANE W. 
Rating:
5.0

Even though the pickup location was fine, it was the 3rd location given to me. First, Athens was not going to have a 6x12 on the date I needed it. Sent to Winder location with a 2-3 week in advance reservation. Was called by U-Haul that Winder would not have it and they switched me to Jefferson. Know that this was only 2 days before pickup. I asked what would keep Jefferson from not having one on the day of pickup, and was told by the rep that really nothing was guaranteed; that I could possibly not have a trailer on the day I needed it. I asked what U-Haul's definition of reservation was and didn't receive a very good answer. Finally, the rep told me she would put a definite hold on the trailer. She did and I got it. But the runaround to secure it was frustrating and not very customer friendly.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

TERRI T. 
Rating:
5.0

Great people and excellent customer service!

HAROLD H. 
Rating:
4.0

My reservations were moved to another location and I wasn't notified, causing confusion and temporary disappointment. Once the issue was resolved, everything was fine.

Dennis B. 
Rating:
5.0

Top notch excellent service. Very professional. I would highly recommend this location!!!!!

YOLANDA P. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

This location and the people were amazing. The world needs more people like them. This was not my original location; however, I simply stumbled upon them in an attempt to find another U-Haul rental company since my original one had chains on the door. I'm glad I found Danos Detail or I would have been out of luck.

Anna J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Just a comment on question 2. The equipment was clean in all aspects, but the steering on the truck had a tremendous amount of play in the steering wheel it made driving the vehicle an adventure.

DOUGLASS B. 
Rating:
5.0

Great location! Susan and Jd does Excellent job.

greg S. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
5.0

Perfect in every way. The Sunday mobile check in while the store was closed was convenient and saved money. This location is well organized, and the employees are friendly and very helpful. Susan could not be nicer, more friendly, or more helpful. She saved the day for me!!!!

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

I have used Dano's UHAUL twice in the past 6 months. Always great customer service. Highly recommend Dano's for your UHAUL services!! Thanks, Cindy Nabors

CINDY N. 
Rating:
3.0

Customer did not leave a comment.

Alien A. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
1.0

Is this a joke? I am filing a Better Business Bureau complaint against Uhaul and this particular branch. I am also considering suing. It was that bad. It was so bad it was intentionally bad. Possibly criminal. Absolutely the worst experience, service, equipment, and treatment i have ever had. How does a company intentionally rent you a truck that they know will break down (and has broken down on three other people before you) and instead of repairing it, you squeeze in one last rental? Everything about this location is dirty and they don't give a damn about their customers. Uhaul corporate was horrible. Roadside assistance was a farce. Broken down on the side of the road and ignored by everyone at uhaul for over two hours. Have you ever been on hold so long that the god-awful music stops playing? Well, I have. When the tow truck finally arrived and they took us to the service center, which was closed, they left us there without any advisement, updates, or plans whatsoever. They even made me pay for a replacement truck the next day and were treating me like they were doing me a favor. Absolutely horrid. Never again.

PHILIP W. 
Rating:
5.0

I am unhappy with uhaul (not danos detail, they were very nice and helpful). I was not moving far, so I made a reservation for a local pick up. Uhaul notified me the night before pickup that they moved my reservation 40 minutes away. It was very inconvenient and frustrating on an already stressful day of moving. I will not use uhaul ever again if I can help it.

BRETT M. 
Rating:
5.0

The service was Amazing no complaints

SAMEER V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA K. 
Rating:
4.0

Customer did not leave a comment.

VANDI S. 
Rating:
5.0

Great customer service!

TIMOTHY E. 
Rating:
5.0

Outstanding! Friendly, helpful, and went out of their way to accommodate me and my needs. I need a cargo van about 5 times a year for a several day trip of around 1,000 miles each and have been renting vans from Enterprise. This U-Haul location gave me a much better rate and better service with much more convenient pick up and drop off times. Susan, the lady who helped me, could not have been nicer or more knowledgeable about all my options. THANK YOU!!!!

WAYNE W. 
Rating:
5.0

Best location I drive 30 minutes out of way just to use them Great customer service

Michelle W. 
Rating:
5.0

Again Danos did a fantastic job

Steven T. 
Rating:
5.0

Absolutely nothing :)

margaret V. 
Rating:
5.0

Have used other Uhauls before but Danos is the best. They represent Uhaul as a top notch vendor

Steven T. 
Rating:
5.0

The day before picking u my 15' truck in Athens, GA I received a call telling me there wasn't a truck available. They wanted me to drive 30 min out of my to pick one up. I declined and asked about another location not out of the way. Turns out they had the 15' truck. Twenty mins before pick up the Jefferson location called to tell me they didn't have a truck that size. They ended up giving me a 20' truck that worked for me but the inside had litter from the previous renter. I feel it's bad business to make a reservation TWICE and still not the right truck. Also, calling the day before or twenty minutes before pick up is garbage. We were on a schedule. I will call Penske next time and have no desire to EVER use Uhaul again. Also, I have shared my experiences with friends and relatives so they won't be subjected to bad business dealings with your company. Complete "BS". Can't believe you do business like this.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Trouble with the mobile app putting in the photo drivers license. Could not complete for quick check out. Apple XS iOS 14.4.2

Timothy N. 
Rating:
5.0

Excellent service

greg S. 
Rating:
5.0

Customer service was excellent

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Lynda W. 
Rating:
5.0

I was scheduled to drop-off at a site suggested by the Uhaul web site. That place was closed for business as indicated by a sign in the window. The web site directed us to an even smaller and closed business. We finally located Danos Detail which was not a listed Uhaul location on the website. That lady was apologetic for the misinformation and treated us like welcomed, if unexpected guests.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

COLBY S. 
Rating:
3.0

Customer did not leave a comment.

Phillis D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The whole process was easy.

PATRICK B. 
Rating:
5.0

Thank you for your professional service.

JOSUE C. 
Rating:
5.0

Great service

Benjamin D. 
Rating:
4.0

The staff at the location were awesome. Very friendly and accommodating. My one complaint is with the online check-in. It did not work at all. You need to ramp that up. The quick action of the staff at the location overcame the less than satisfactory online experience.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

I would definately use your servicesagain.

ELNOR W. 
Rating:
1.0

When someone reserves a truck. They don't want to drive all the way there to find out you rented the truck they reserved. Then make me drive way out of my way to get another truck. Then still charge me the same. I would of told you stick it if it was not to late to go to another company. Next time I will just not even use your crappie company. You told me you would give me extra miles and you didn't Then charged me 40 cent a mile for what you said you were gona give me for my trubles.

NATHANIEL L. 
Rating:
5.0

Great service at this location, very friendly, very professional. Great experience.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer service was great. The lady working the office was fast and informative.

Joel N. 
Rating:
1.0

My uhual kept overheating and shut down twice while driving, please give me a call at 706-619-0426 so I can talk about reimbursement

REBEKAH F. 
Rating:
4.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

Thanks for helping us! We appreciate you! Kathy

MARK F. 
Rating:
4.0

Helpful rep at pickup. Equipment was in good shape and functioned well

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

GAIL B. 
Rating:
5.0

Easy to find, plenty of parking for drop off.

Malynda C. 
Rating:
4.0

Customer did not leave a comment.

Tabatha C. 
No reviews have been submitted for this location.

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