Customer Reviews for Darnestown Sunoco
(U-Haul Neighborhood Dealer)

58 reviews

12301 Darnestown Rd   Gaithersburg, MD 20878

(301) 838-2851

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(301) 838-2851

12301 Darnestown Rd
Gaithersburg, MD 20878

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9 pm
  • Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Will use again. Very friendly staff. Nice experience.

YOAV P. 
Rating:
3.0

UHaul truck wasn't clean. I had to use sanitizing wipes. Well maintained, yes, as it worked and I had no issues with the vehicle. Location was convenient for pickup.

Leon L. 
Rating:
3.0

The Indian American guy working the counter was very rude, and didn't have any good customer service

Kaliem S. 
Rating:
5.0

Great Service!

WILLIAM B. 
Rating:
5.0

Location and equipment were very good. The salesperson was also very helpful and fast.

Emmanuel M. 
Rating:
5.0

Excellent and friendly service.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

MIARA R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

The truck was in very bad shape. Besides having 106,000 miles, it smelled bad and the handle to roll the driver window was broken. I ordered 12 mats and they only had six when I picked up the truck. No explanation was given. The attendant when I returned the truck was very impolite.

Guillermo M. 
Rating:
3.0

Make it more clear where the Uhaul trucks are supposed to be parked

Xi X. 
Rating:
3.0

Customer did not leave a comment.

Yevhen K. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

Paris T. 
Rating:
4.0

Customer did not leave a comment.

RENATO R. 
Rating:
5.0

Customer did not leave a comment.

YUDDY B. 
Rating:
5.0

It's many places show online out of service, have to be removed, close delays trying to found a place.

GERBER S. 
Rating:
5.0

We used your van to get our daughter to college and will definitely rent another next Spring. It was a very convenient, easy and all around positive experience. Thanks!

NORMAN F. 
Rating:
5.0

Quick check in and out! Great experience!!!

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
2.0

They charged me for coverage I declined along with other issues. I had the truck for 24 hours and was charged for two days.

Casey K. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
2.0

Don't overcharge

Lindsey C. 
Rating:
4.0

Customer did not leave a comment.

MACKENZIE W. 
Rating:
3.0

Air conditioning wasn't working. Overheated in the truck

Max W. 
Rating:
5.0

No improvement needed. You guys have it down.

John F. 
Rating:
5.0

I don't believe you do because they were very friendly and professional start to finish.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

there should be parking place to keep the customer cars...otherwise this is good.

Venkata srinivas B. 
Rating:
5.0

Great time moving my daughter and her man into their apt. Our move went so smooth and I had no trouble with the truck what.so ever. I did not feel rushed ar all and returned with the same amount of gas I began with. I plan on reting a pickup from the same location soon.

DANIEL S. 
Rating:
1.0

Movers did not show up

Miriam C. 
Rating:
4.0

Customer did not leave a comment.

MANSUR A. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

diane J. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN P. 
Rating:
5.0

Such a pleasant agent

carole S. 
Rating:
3.0

Customer did not leave a comment.

Bob O. 
Rating:
5.0

This process couldn't have been easier or the contact friendlier. The location is very close to home. Would definitely rent here in the future.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

Vladislav K. 
Rating:
5.0

Customer did not leave a comment.

Shahriar C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE D. 
Rating:
5.0

Customer did not leave a comment.

Jakob V. 
Rating:
3.0

Customer did not leave a comment.

KEELY S. 
Rating:
5.0

Customer did not leave a comment.

REUBENC W. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Avijeet C. 
Rating:
4.0

Sweep the truck. Lots of gravel/grit on floor of truck.

Eric K. 
Rating:
5.0

Great job

John R. 
Rating:
5.0

Just perfect, very friendly staff

Kiril B. 
Rating:
5.0

Customer did not leave a comment.

Rachit M. 
Rating:
5.0

First time user, was pretty easy to rent and drive away. Only issue is that it's a small gas station and not many places to park, you may need to park your vehicle where your truck is.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Raveesh M. 
Rating:
5.0

The owner of the franchise took it upon himself to fix an undocumented problem on his own.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Subhy S. 
Rating:
5.0

Location and service is good. The guy even help me park the truck. UHaul app is bad. Pickup with app had no issue. When I try to dropoff at 6pm Sunday with the app, it gave all sorts of error. Had to take pic of the odometer and fuel level, once I took a picture, it won't upload and just said “no network” (my cell phone has full signal), it's the app issue. Even if I was able to upload it, later on I HAD to take 2 pics of interior of the truck, again it error out when I tried to upload. Every time I cannot get pass the pic upload, and had to start all over again with the dropoff procedures. I spent more than 10 minutes trying to complete it but I never did. I end up had to go into the store and the nice guy helped me get it done.

Kevin T. 
No reviews have been submitted for this location.

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