The location was perfect but they did not have the dollies I rented. I made the reservation a week before my move and expected to have all rental equipment ready or at least let me know in advance that they do not have it. My husband and I took off from work, had our labor ready standing by and when we went to pick up, the cashier told us that the dollies are first come, first served and they are out. It was really disappointing because we needed them to move our furniture. We waisted half and hour there and took the truck anyway. Please tell your vendor to check their equipment and let people know in advance if they are out of anything so the customer can plan appropriately or change the location etc. I was very very disappointed. this should not happen at all.
Venus S
Darnestown Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gaithersburg, MD 20878
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck had a strong and bad smell, like pee/homeless.
Carol LThe only reason why I answered was the personnel, helpful was because I dropped the truck after hours. There was no attendant there.
Shantee DFrustrating to rent from here only as the app often doesn't work in this location so digital check- in/out a problem
Ellison OEquipment was dusty and with a lot of pet hair. The rental did help me tho and customer service was quick and friendly
Walter G