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Shawn M.
Customer Reviews for Dass Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to add.
Scott C.Experience was fine for the most part, except we found three mice in one of our boxes, and a ton of mouse feces in our belongings. Had to throw away a lot and hire an exterminator to set traps in garage, in case we brought some into the house with our items.
David R.I cannot think of a thing.
Scott C.Worst rental ever had to download app to my phone took 1 1/2 hours to pick up truck even longer to return truck both times had to call customer service the rental place was no help at all.It was 230 on a Friday afternoon called the number to rent it they said we don't work weekends and said I would need to use the app on my phone the whole situation was a nightmare.places of rental should be open on weekends!!!! Customer service was very helpfull.
Bernard L.A page of helpful tips would be nice. I was (unpleasantly) surprised when going downhill with a full load that the engine break kicked in. I thought it had slipped a gear. Never experienced an engine brake in an automatic before. Also, a “moving essentials kit†with a couple of extra boxes, a roll of tape, some newsprint, and a 50' pack of clothesline that you could charge for only if used would be nice to have. Sort of like a hotel mini-bar. Good to have if you really need it but very expensive to use.
Alexander A.D rings missing in trailer for securing contents. Running light on right rear of trailer inoperative.
Brian S.clean your vehicles, maybe look around in the doors for trash. also make the process to o ik up easier please. other than that it was fine.
Taylor A.fully checked and ready trucks
Fredrick G.Don't try to send your next customer to a location 30 miles away when there is a location with the same equipment 3 miles away! Next time I will book directly at the pickup location. The website was a MESS.
Aimee T.Be sure to have truck key on hand
James M.Excellent customer service easy pick up and drop off
Tina S.The 3 dozen furniture pads and utility dolly were not in the truck. This place is closed on Saturdays so I was just left having to figure out how to get a dolly and furniture pads somewhere else since there was no one there to help. Also, verification took 2 hours due to the verification system being down and there was no one to help.
Kevin L.This was not where I expected to pick up the truck, but it was closer to my house. The truck I was supposed to get was not there and fortunately they had another. Took some time to transfer the contract. In the end I never really got a contract.
Edgar C.