Easy drop off procedure.
Marta M
Customer Reviews for Dave Ducharmes Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’d love more clear guidance around where to leave your car during the rental — I was a little worried about getting ticketed or towed
Haeden PGreat experience, easy pickup and return
JEFFREY GFriendly people and a very easy process!
MACKENZIE VI have rented from this location several times over the past year Always a good experience
JOSEPH CI dropped off the truck on Sunday. They are not open on Sundays, I can't tell the personnel in the location. They send me the final receipt for any additional charges promptly.
CHAN TGood
MAURICE SOutstanding, friendly service. Easy and simple rental experience. Couldn't have been more happy and would definitely recommend getting your next UHaul rental from this place.
CHRIS ENothing... everything is ok for now.
CARLOS LNothing Mr. Ducharme was very helpful .
JOSEPH RIt was fast and easy to pick up my vehicle.
Hernando SI know Ron from before, I had purchased a car from him in the past. Was very pleased to see him again and rent the U-Haul truck from him. He was very pleasant and got me in and out quickly. Glad to know I can pick up U-Haul vehicles for future needs from Ron at Ducharme Auto Sales.
JESSE C2nd time I've rented a Uhaul from this location. The brother who works there is highly professional and super cool.
AIDEN Sthe truck was badly damaged and poorly repaired. We were told we would get a rebate if we returned the truck early which was not true.
WILLIAM DGreat car for anybody that needs to move or get around
ANGEL AFriendly, helpful, and speedy service. They make sure you get the best rate.
Wayne GLocation pick up with the and it never works 😕
CRISTOPHER PThe $25 cleaning fee was an unpleasant surprise that was not disclosed when I was given an initial estimate. Truck was only out 2 hours and used to transport an item in an intact cardboard box. Hard to see how that required $25 worth of cleaning when truck returned.
Joseph SVehicle was exactly as described clean and fueled. Location was easy to park at and owner treated myself and daughter respectfully.
Scott SRon was great heloing me at the site.
Chanrithy UOverall, things went smoothly with the rental. The main issue is that the full number of pads I had ordered were not available and the some of the ones they had were damp and mildewy. I was discounted on the cost of pads, which was nice, but besides the unpleasant smell they did leave some wet marks on furniture. As it was second hand furniture it wasn't too big of an issue - but it could be for someone else.
Mark SEasy chessy rental experience!
Kyle SHave hidden fees and did not notify anyone. Claimed they send emails regarding it but I don’t see any.
Sophandara Snothing everything was satisfactory thank u
Joseph CI added equipment to help transport my boxes for whatever additional price and it wasn’t included with the van. Hoping I don’t get charged for it and maybe inform if they site has such equipment or not
Exavier RQuick and easy. Great service from the gentleman inside. Car was a bit dirty but nothing we haven't seen before. The vans were all pretty new which was nice.
Marcos Npractical and fast service! When I went to pick up and deliver it was very quick. the App is very good.
Anderson SThe rental was perfect. Clean, they opened on time and Dave was very friendly. He cleaned the snow off the vehicle and warmed it up for me. I definitely recommend
Barbara PRenting a U-Haul has never been better – outstanding customer service made it an exceptional experience!
Stephanie GThank u so much for your kindness
ARACELIS SGood people
Maurice SNothing. The whole experience was as it should be. Efficient, easy and pleasant.
Barbara PEven though I had the mobile app staged it failed to pull in the location. The guy running the place just popped up my info on the computer and with a few checks and signature, I was quickly on my way. Great experience! I'll rent from him again.
Richard KSuper easy and quick pickup. Very friendly service and explained everything thoroughly, along with ease of drop off. Will definitely use this location again.
Jonathan PRon was EXCELLENT at Dave Ducharmes Auto Sales in Lowell. I explained to him that my original reservation was at Shell in Billerica. The day before my pick up in Billerica, the man from Shell called me to tell me there was no personal car parking at his location and to get dropped off. I said I don’t have a drop off and that I am handicapped and only using the van for 3 hours. He was rude and basically said too bad. There’s parking lot down the street. (Can’t walk that far - handicapped). I called Ron at Dave Ducharmes Auto Sales in Lowell. When I called and explained my situation he said no problem at all. If you are going to rent a U-haul in this area go to Ron. He is professional, courteous, and kind. Recommend him highly.
Kerri EBob was very knowledgeable about the questions I had and answered them very well and clearly my new place to rent U Hauls
Angel HRon was very personable and efficient in processing the rental. will return there for future U-HAUL rentals and/or car purchase.
john sThe gentleman helping us was very friendly and helpful. He took the time to go out in the rain and let us measure the van to make sure it could carry what we wanted to move.
Wayne GI went 128 U-Haul in Woburn and they sold my trailer to someone else because I was 15 minutes late. I'll never use them again. Was able to book immediately at this location. Pick up and drop off was quick and flawless.
Sean FWhole process went smooth as could be!
KEVIN LVery friendly and courteous service, and contacts between the office and me were timely and very helpful. My only complaint: the steps to the office were difficult for a slightly handicapped person (like me) to navigate.
daniel aSomehow APP did not work through the return process. I had to chat with "live chat" and noted my return. The final charge was way wrong. Not only double charges were placed but also cleaning fee was added. I cleaned it before return. Too bad.
Yong MRon is very helpful. He explains everything thoroughly for me to understand. The whole process with Ron was very simple. Ron already parked the cargo van at the front gate for me when I went to pick it up. He goes above and beyond for his customers.
phil pGreat job!
ron d