While I was grateful to have been able to rent the truck size I needed, I was stunned and deeply disappointed by the final charges on my receipt. After reviewing the receipt, I discovered that I had been charged for gasoline, even though I personally refueled the truck and returned it with more gas than was required. I was also charged for coverage that I did not need or authorize. Additionally, when I returned the truck at night, I was unable to complete the transaction online. Had I been able to complete the return process online, I believe the charges could have been recorded more accurately and the discrepancies might have been avoided. This is not my first time renting a 26-foot U-Haul truck, and I have never experienced charges that made the rental this expensive. I understand that profitability is an important part of running any business. However, integrity, honesty, and transparency are equally important to a company's long-term survival, success, and reputation. Customers should be able to trust that the charges on their final receipt accurately reflect the services and options they actually used or authorized.
Daniele B
Dave Ducharmes Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lowell, MA 01852
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkWe've used this location many times in Lowell. Exceptional service!
Ed DAfter pulling up to the van at the location, I lost an entire hour waiting to get into the van. After trying to use the app, which of course didn't work properly, I then had to wait on the phone for ~30 minutes. Just the god awful music and mind numbing prerecorded voice slop over and over again.
Connor FThe truck was missing items that we needed to move
Edward FThere was no dolly as part of the rental and the app has too many bugs
Francisco A