Customer Reviews for Davy Jones Lock-N-Stor
(U-Haul Neighborhood Dealer)

465 reviews

1242 W 500 N   Vernal, UT 84078

(435) 789-3895

Location Hours

  • Mon: 10 am - 2 pm
  • Tue: 9 am - 5 pm
  • Wed: 10 am - 2 pm
  • Thur-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021 - 4/24/2021: Closed

Services at this Location:

Contact Us

(435) 789-3895

1242 W 500 N
Vernal, UT 84078

Services at this Location:

Location Hours

  • Mon: 10 am - 2 pm
  • Tue: 9 am - 5 pm
  • Wed: 10 am - 2 pm
  • Thur-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021 - 4/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Clayton A. 
Rating:
3.0

Customer did not leave a comment.

CHELSEA H. 
Rating:
5.0

Cami is SUPER AWESOME!! Very helpful and awesome attitude 💗 thank you.

Mindy F. 
Rating:
4.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Nothing. Everything was perfect.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

They had the trailer ready when we pulled up. Helped answer our questions and got us on our way real fast. Pleasure to work with.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Deena K. 
Rating:
3.0

Customer did not leave a comment.

Abigail R. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Cliff S. 
Rating:
3.0

Customer did not leave a comment.

Brendon S. 
Rating:
1.0

They over charged us then instead of refunding their mistake they charged us again at the proper rate. So now there are two charges on our account. We have made calls, emailed, and gone to the office with no answers. We wanted to work it out peacefully and are saddened by the shady business practice. We will be disputing the double charge and will not use their services or recommend them.

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

JAYDEN T. 
Rating:
5.0

Customer did not leave a comment.

Melodie K. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Service rep was professional, helpful, and courteous.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Quintessa B. 
Rating:
3.0

The personal was nice. The area needs to be improved. I would have hated to have delivered or pick up a truck or trailer from that place. There is no concrete. The truck I rented needed an alignment on the front end and the car dolly need the light repaired and the ramp on the left side was broken. So When I pulled my car on the ramp it fell out of it holder.

Loren G. 
Rating:
5.0

Customer service was outstanding!

William H. 
Rating:
5.0

A+ all the way, easy to pick up and return thanks for all your help!!!!

Larry N. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

I rented my Uhaul on a weekend to move. Super easy & not expensive. So much easier to move with a Uhaul truck.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Janson H. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Customer did not leave a comment.

Steve M. 
Rating:
2.0

Customer did not leave a comment.

Steve M. 
Rating:
2.0

Customer did not leave a comment.

Ty H. 
Rating:
4.0

Kami at the Davy Jones Locker, in Vernal Utah is/was an excellent customer service rep.

Jack W. 
Rating:
5.0

The staff was professional and very friendly.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
1.0

Horrible experience Nothing prepared No one to help us No dolly in our truck Lock was frozen

Shannon R. 
Rating:
5.0

Davy Jones Lock-N-Stor has great customer service. We were well taken care of. All our needs were met and we were given some useful tips for moving and understanding how U-Haul works. (Sailed a 26ft U-Haul truck and car tow from Davy Jones all the way past Parleys Summit!) ?????? https://youtu.be/SdXjip-r7x0

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Thanks to the man that was working that day. He went above and beyond to help my Brother get the truck he needed. I would highly recommend them to anybody in the Vernal area.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Obern M. 
Rating:
5.0

Keep up the good work - friendly - helpful. Made a stressful situation much easier. Thanks!

Tyler L. 
Rating:
3.0

??

DAMIEN B. 
Rating:
5.0

Friendly! Knowledgeable staff

Kurt C. 
Rating:
2.0

We rent uhaul quite often this was the first time we have ever had a problem with a rental. Do to where we rented and where we had to drive to driving with no traction, no brakes, and all service lights on through the mountains is not okay by any means.

Elizabeth J. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Jaylene O. 
Rating:
4.0

She went above and beyond to help us out. It was the best part of a very stressful move. Feeling grateful for the lady there:)

Sabrina R. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
3.0

My contract said to call when I was in Vernal, so I did. I left a msg that I was on my way. The door was locked, even though there was an open sign in the window. There was no answer, but I had instructions on how to do the key drop and i did it.

Damon H. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Nothing, everything was good

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Verdell W. 
Rating:
5.0

Customer did not leave a comment.

Melanie E. 
Rating:
3.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Very friendly, helpful service.

Mary R. 
Rating:
1.0

Customer did not leave a comment.

Kelsey H. 
Rating:
3.0

Just let people know that they hardly answer their phone. Never return messages. It makes us nervous when we cannot get answers. Also, through the website it claimed larger trucks were not available. When we drove by saw a fleet of the larger trucks. The folks at Davy Joe Locker helped us to upgrade to the larger truck. I told them we were informed there were not any. She says that happens a lot! We returned the truck 3 hours later. Got a email the next day alleging I did not return the truck. I called Davy Joe Locker and as always got their answering machine. I told them we followed their instructions because they were closed we dropped the key in the specified drop box. Why couldn't they just call me back and said the email was an error? If I do recommend it will only because the location is covenant . But customer service with web site, national call venter, and local dealer really really sucks!!! Very frustrating!

Ora D. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

The proprietor went out of her way to help me return the truck and get my car off the trailer. I am very grateful.

Elaine H. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
3.0

Provide consistent pricing and early return policy. I felt over charged and upon returning unit 24 hours early found inconsistency with vendors and managers.

brenda P. 
Rating:
5.0

Customer did not leave a comment.

VALNEA N. 
Rating:
2.0

They have limited hours and no designated parking for returned trucks. Couldn't get a live person on the phone even during their working hours.

Yvonne C. 
Rating:
5.0

Customer did not leave a comment.

Tex A. 
Rating:
4.0

Customer did not leave a comment.

Preston B. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

shawna M. 
Rating:
5.0

Customer did not leave a comment.

Holly F. 
Rating:
5.0

Customer did not leave a comment.

Kristy G. 
Rating:
5.0

Thank you for making time for me, even though you were closed!

Jameisha W. 
Rating:
3.0

I was charged over double what the contract and receipt say I should have paid.

Kyler J. 
Rating:
5.0

friendly, easy drop off

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Just keep that smiling attitude you shared with me. I'm always happy to be a returning customer; whether it be a big move or to do a day use. I'm always grateful for the service and winning customer service from Davy Jones.

Dustin R. 
Rating:
5.0

Nothing, great service

shane C. 
Rating:
3.0

Customer did not leave a comment.

Kurt F. 
Rating:
5.0

Customer did not leave a comment.

Betty B. 
Rating:
4.0

Customer did not leave a comment.

Ben B. 
Rating:
4.0

Customer did not leave a comment.

Coleen S. 
Rating:
2.0

Headlight out and back up light out. Rear wasnt swept out. Disappointed

Chad H. 
Rating:
5.0

We were first sent to Bob's. The person in charge left, wouldn't be back for 1 hour. My reservation was for 9. We went to this location. She switched it over, got us out the door, was hilarious. Such a better experience. I've used uhaul for years. I'll never recommend Bob's.. but Davy Jones totally.. great customer service

Tara C. 
Rating:
3.0

Customer did not leave a comment.

Torrey P. 
Rating:
4.0

I was charged $22.20 for something and I have no idea what it is. I wasn't sent a receipt and there is not a receipt in my online account. Davy Jones and/or U-Haul should send receipts so people know what they are getting charged for. It is likely a legit charge but I have to go through the hassle of calling to find out.

Amie B. 
Rating:
3.0

Customer did not leave a comment.

Kaylee M. 
Rating:
5.0

Very good customer service, thank you

Candace H. 
Rating:
3.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Tate T. 
Rating:
5.0

Customer did not leave a comment.

jim G. 
Rating:
2.0

Was suppose to pick up a truck at 9 am. If I have to make a reservation to pick up a rental, then someone better be there. Had to wait 45 minutes and it was a time sensitive day.

Diane P. 
Rating:
5.0

Customer did not leave a comment.

Brandi H. 
Rating:
5.0

Excellent service

Lisa J. 
Rating:
4.0

Good people!!

Barry T. 
No reviews have been submitted for this location.

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