The car hauler that was there was in disrepair and the ratchet straps were very rusty. The person at the location had me drive the car on to the car hauler. He did not know how to use the ratchet strap. I showed him how it worked and then he proceeded to put the straps on the wheels. We were towing 700 miles that day. 200 miles into the drive the strap came off of one of the wheels and the second strap was coming off. I stopped three different times trying to put them on right but had no success. Keep in mind this was extremely dangerous situation on the side of a highway. Also, the only thing that was keeping the car on the trailer was those straps. I finally stopped and took 20 minutes to rework the straps and figured out they were not on the wheels correctly and the ratchets just did not want to engage. Finally got it resolved. Got home and took car off the trailer and found out there were two chains one front and one back to further secure the load. Something like a car hauler should ONLY be rented through the U-Haul full service center so that someone that knows what they are doing insures the load is correctly loaded. It was a extremely challenging traffic day with lots of wrecks and very long delays with uneven road services. We were extraordinary fortune that nothing really bad happened given the car was not properly secured to the trailer with the chains.
JAMES W
Customer Reviews for Daybreak Market & Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to let customers know that there are NO blankets included in the rental. My poor furniture was so beat up. I would have bought some type of protection for my furniture had i known.
Dar BThe trailer was clean.. but we had an issue with the surge brakes…and it rained the night we got home and didn’t have a chance to empty it all the way.. front drivers corner in the roof had a leak and got some of our boxes wet that were up front..
ron hFast and easy to pick up, very good deals
Nathan SThe guy was very helpful and amazing help me out with getting the right truck and deal
Jose PHad to do everything by myself, attendant was oblivious to what was going on.
PAUL C