This was my first time using the U-haul services, and I must say. From the time using the website to book the truck to using the app to get the keys and returning the truck, everything was so easy and painless. I would definitely use the service again and recommend it.
Marius B
Customer Reviews for Decatur Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck exterior was muddy and ramp had caked mud and cup holders were nasty and hair all over passenger seat when I picked it up
LISA Wit is expensive, very expensive but we had no choice. the place was good
MICHAEL Bvery friendly staff, quick response
MARTIN STerrible customer service by UHAUL. Made my day and reservation a mess!
Lindsey CVery nice and super helpful! I would definitely recommend them.
MATTHEW BFantastic, responsive and helpful service with Decatur Self Storage team and especially Darryl. They do a great job and the truck was super clean at pick up.
J RI couldn't imagine having a better rental experience than I had I am very satisfied. Mr Perkins knowledge and pleasant customer service was the best.
MARK BEverything was very easy
KEVIN BI would only recommend this location if they were honest with the price and the charges up front. It went from 35$ to 85$ with added fees they don’t tell you about until you turn the truck back in. I only had the truck for 2 hours. Also, the excessive amount of pictures that had to be taken needs to be changed.
Cass CNothing! Service was outstanding and the people were Awesome! I'll use them again!
BRADLEY WNothing
DAVID RThe online check in to get U-Haul outside of hours was ridiculous. It took 30 minutes to get it completed. Due to it being dark outside taking a picture of the drivers license wasn’t easy. If this could be uploaded before hand and then just verified on pickup it would be better.
Samantha HDarryl went above and beyond to make sure we were equipped. Thank you!
KORTNEY DDaryl always makes renting equipment at this location easy and efficient
RONDA SAfter driving the truck for 1400 miles a miles you could smell it like it was a burning smell. Like rubber then it would go away. The problem there isn’t enough power for little hills or long inclines the tack goes so high and sucks the full. They need to maintain them better in my opinion. It took almost and hour just to get checked in to get the truck wasn’t thrilled.
TERESA Rthe key drop was unusable as the key fob would not fit thru the drop. thus we had to leave the key in the truck and lock the truck. Result was having to call our AAA service to unlock the truck the next day. Otherwise all was very good. Truck was in excellent condition and service was very helpful.
BUDDY PThe owner was very friendly, knowledgeable, and helpful. The location was easy to find and well maintained.
MELISSA HLike I already stated, I didn't get the equipment at the pickup location for 2 hours past expected time. No problems dropping off the equipment. It was returned same day at 5pm.
GARY NThe do it yourself pick up system with U-Haul leaves much to be desired. The app is glitchy and slow. We showed up at our reserved time only to have problem after problem. The location and truck itself was good, tho.
Phillip HThe parking lot is very small I had to guess where to park the truck so it wasn't blocking anything
carrie tI have a great deal of respect for and from the U-Haul Team at this location. The price was great the people were great and my time was well spent getting my U-Haul. Thank you very much.
JOHN SNothing to improve, had a positive experience!
RUBEN PThe gentleman was very nice and friendly and understanding. Darrell and his facility is great you need u haul or storage space go see him. Debra Christenson Newman
debra nDarrell was very polite and helpful
Carrie SThe staff was amazing. They were very helpful and knowledgeable.
ERIC OFriendly service and quick reservation.
wilmer vVery professional and cleanliness business. Very polite and helpful.
wilmer vStay open on weekends. Self return of vehicle is a real pain.
Emerio GDropped off during closed hours.
Daniel GThe people who ran the business where a tremendous help
Lee SGreat location
Yolanda VThis will now be my go to for U-Haul’s in Decatur! Love the staff, helpful, patient and kind.
Robert WI used this location many times and there's always equipment available and friendly service I absolutely recommend this location!!
Jose VThe check in on phone due to being closed on Sunday was not easy. I had to call for instructions. The girl I got was very nice and did help me nicely. There has to be a better check-in for older people that do not understand new technology. One last thing the trailer has no tongue support. It took 3 guys to lift trailer off car. I could not pick it up at all without assistance it was real inconvient The trailer was good with no problems
chris bVery pleased with my overall experience
JEFF HAll good
STEPHEN C