Customer Reviews for Decatur Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Decatur Self Storage

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richard G.
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Customer did not leave a comment.

Karrie M.
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allan C.
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Eseyer after hours drop off and explain how to return when done

Carl S.
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Had a few dents on the lower outsides but truck ran perfect. Taking photos allowed me to document the previous damage. Love the new contactless system. Nice to have the lockbox there. Will rent again!

EDUARDO R.
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James B.
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MICKEL C.
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kasondra H.
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There were 2 people in this office but only one seemed to be working and he was busy with another customer when we arrived. A lady came to the window and took our keys but seemed to have no knowledge at all about how to help us. Once available, the gentleman was very friendly and quickly got us on our way.

William P.
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Get real on your measurements. Inside dimension of a 5x8 is 58 inches. 2 inches shy of 5 feet.

Sheila S.
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Nothing it was great

Jimmie M.
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This location was excellent. Very helpful and went above and beyond to make sure we were taken care of

MICHAEL J.
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Great folks here!!

William P.
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Brian W.
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Patrick B.
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ROGER S.
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Very fast and friendly service.

Nicole S.
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Very nice owner

Michael J.
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Great place, workers very helpful and fast

Michael J.
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Great place! Easy access and gas station across street to fill up trucks. Friendly crew there.

MICHAEL J.
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Super folks working there. Quick and easy process. Had three trucks and two trailers to return.

Michael J.
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Great and friendly crew! Gas station right across street so easy to fill up trucks before return.

James C.
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Did not help me get the promised $50 off rental as I was told on phone

Robert H.
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gregory W.
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Ashley H.
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William G.
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Thank you for all the help

Bruce P.
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Shelley R.
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Billy E.
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Work weekends

PAUL S.
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The gentleman who received the rental was very considerate and helpful and quick!

Roger S.
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Donald C.
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Jason H.
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TROY G.
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Arthur B.
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Very customer oriented! Will use this location again! Thanks!

DANIEL C.
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The facility is very un friendly for customers have to stand out in 100° weather wait to be checked out.

Wade J.
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Very professional very friendly

TIMOTHY H.
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Customer did not leave a comment.

Shane L.
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When I picked up truck it only went 2 miles before oil light came on. I stopped on side of road and called for help. It took 5 quarts of oil to fill it up. I paid for it myself $15.88. Kinda frustrating.

Kelly M.
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STACEY S.
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William F.
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Emery S.
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Excellent service no complaints about it. Highly recommended. The staff is very friendly and the process was very fast and smooth. Happy customer. ??

Marie R.
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Martin H.
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Excellent service they are very helpful

David H.
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Very friendly service and staff

Mark D.
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Jose V.
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Jennie M.
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Put me in a totally different truck than the paperwork said and is trying to charge me extra fees fuck uhaul

Tonya G.
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Tina M.
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Katie D.
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Daryl was amazing! Easy process and drive away. Thanks, Daryl!!!!!

Michael P.
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I don't have anything to add, the rental was a really easy process

Gregory W.
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Customer did not leave a comment.

Virginia C.
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location and equipment were fine, however they did not show me how to open and close the trailer and they did not show me how to remove the trailer from the ball on the trailer hitch. I figured out how to open and close but I could not return trailer at original time I had to wait until business was open because I could not get the trailer unhooked from the truck

Arlie B.
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I called ahead and made reservation. Picked up the trailer, no problem. Excellent service

CATHY M.
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Moving causes stress. And being disabled doesn't help. Gary at the Decatur Tx office, is the most rude person!! No help at all. Wouldn't even try! Blames everything problem on other people & areas. Charged my credit card $355.00 without calling me or attempting to contact me!!

Nora W.
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Customer service was great too.

Jamie M.
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Kelly W.
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Roger E.
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Curtis H.
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Good friendly people

Roger E.
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JIM B.
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Roy H.
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n/a

Justin G.
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Leslie B.
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Jerrod N.
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Robert F.
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The haul app took to west highway 380 instead of the correct address at east highway 380 very fustrating

Vincent T.
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scott S.
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Gary W.
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Man taking care of shop is very helpful and worked with me in all ways.

Russell C.
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Great customer service! Thanks.

Harold H.
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James F.
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Don R.
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I have recommended already and a few have used them and the also had a very positive experience also! Thanks for the outstanding service!

Avis E.
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wendell B.
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Tony C.
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Cindy P.
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Dale H.
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Tiffany R.
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Zandi V.
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While I did have equipment issues with the rental. Over all I was impressed with the rental location, them being understanding. And making sure I was please with my rental.

Arlie B.
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You guys are awesome. Stayed late to help me out. Every thing worked great. Thank you

William C.
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Jarrell was great, thanks

Breonna Y.
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Richard P.
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Make sure the tires are aired up to their rated pressure. Three tires were 20 psi low and one was 30 psi low.

Robert C.
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Great people and great service, thanks

Chaska K.
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Ray H.
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Byron G.
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Hattie L.
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Thanks for a second week in a row!

Lynn R.
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Overall pleased with the service. The equipment was clean and seemed mechanically sound.

Sherry A.
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Martin H.
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Peggy D.
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Very satisfied

Steven W.
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Marion C.
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easy check in and check out. everything was perfect. thanks

Brent M.
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Randy B.
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No reviews have been submitted for this location.

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