Customer Reviews for Decatur Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Decatur Self Storage

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Wayne K. on

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Drop-off was very different from pickup. The gentleman running the store here had already pulled my paperwork before I walked in. I asked him how he knew and he told me that he looks at the truck numbers to be prepared. He was extremely nice and efficient. I was in and out and on my way in very little time. After the experience at pick up I was very glad for this efficient service and drop off.

Denise F. on

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Carolyn K. on

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AMY C. on

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Everything was great. The only thing I was disappointed about was the light inside the actual trailer being out.

Mike G. on

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I was originally supposed to return the truck to a place in Alvord but it was locked up and impossible to return there. Plus they charged me for the mileage to drive to the other dealer in Decatur.

James K. on

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Guy was great, very professional.

Russell R. on

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Darrell is amazing. I have used this facility several times and it is always a pleasure. Thank you.

LINDA S. on

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We were very happy with the service!!!

KATHRYN L. on

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They were NOT WILLING TO CALL AND NOTIFY ME ABOUT being able to fill the truck up prior to charging me $10.00 for an 1/8 of a tank!!! GAS FOR A GALLON IS $2.25!!! BUT TO CHARGE ME 10 AND NOT GIVE ME THE OPTION IS PISS POOR!!! BOO DECATUR U HAUL!

Richard M. on

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Manager was excellent

Mary P. on

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ALEX C. on

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Brian c. on

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The gentleman that helped us with the return was very friendly and helpful. Great experience!

Abdoul S. on

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Reginold C. on

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KELLY H. on

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I’m not real happy that I’m being charged for 3 gallons of gas at $4.00 per gallon when the gauge looked like it was on 1/2 tank to me.

wendell b. on

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Jorge L. on

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Michael H. on

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The customer service I received was better than My past u-haul rentals.

LANCE W. on

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Rondah A. on

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Customer service representative was kind and helpful.

Steve M. on

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Very helpful and nice to do business with.

GLEN H. on

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Great truck.....smooth ride!

terrence k. on

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ben h. on

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NANCY N. on

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Thank you for the great service !

Kim A. on

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james W. on

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ian d. on

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ZACHARY L. on

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Excellent service!

JIM B. on

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Michael H. on

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REBECCA D. on

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Please read the comments on the pick up location. Horrible service, horrible customer support, horrible all the way around. And I got charged another $8.36. I SHOULD BE GETTING A REFUND.

Larry C. on

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Ralph n. on

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Nice rig

Richard D. on

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Sean G. on

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Rodoflo A. on

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Paul D. on

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Every detail of my rental was handled in a fast, professional.courteous manner. Darrel Perkins made sure all equipment was clean and ready for use. Darrel always goes the extra mile for his customers, ensuring a pleasant experience....and that brings me back again and again.

Robert S. on

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Great service. Great people to work with. I would highly recommend

. on

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Honestly, the experience was great and cannot think of anything that may need improvement. Plus, it wasn't for a trip or anything like that. Just a few hours to get a broke-down vehicle to the shop. Which went smoother than expected, mostly due to U-Haul being an available option.

MIKE C. on

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Very friendly and professional folks at this location and also in Malakoff Tx

PAM H. on

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BRYAN E. on

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Jody T. on

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Decatur self storage and U-Haul is by far one of the best experiences I’ve ever had at a rental facility they are kind courteous and have the best kept equipment on hand I cannot say enough about this place

Jeff C. on

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Anthony W. on

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I didn't drop off here, I dropped off to the location I rented from and no one bothered to check the equipment in. Creating hassle and phone calls for me based on their terrible service.

Cathie R. on

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Tonya G. on

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TERRY W. on

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I'm a repeat customer of U-Haul and this location. Always pleased with service and equipment. Thanks, Terry

Cheryl B. on

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Carol M. on

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Emerio G. on

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Chris E. on

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Ralph C. on

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James R. on

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Steve M. on

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Emerio G. on

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Steven C. on

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STEVEN S. on

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Christy P. on

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After hours drop off and the parking lot was crowded

Christy P. on

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We dropped off after hours, but the parking lot was crowded and it was difficult to find a spot to park

mary d. on

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william w. on

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Kim M. on

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David H. on

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nathan m. on

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Richard K. on

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Great service

Chris M. on

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Gary D. on

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GARY C. on

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Wonderful experience.

valonda m. on

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STACY A. on

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Friendly staff. Great experience!

Ronnie M. on

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The rental experience was great but the move doing it myself, an old wore out fat guy that's out of shape sucked

John M. on

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kimberly s. on

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Robert C. on

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The people here are always friendly and helpful in getting the equipment I need. I am a repeat customer for that reason.

Chris K. on

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Personnel were very friendly and helpful

J C M. on

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The Decatur team did a good job of reaching out to me in advance, and then everything was ready when I arrived at the office. Quick and efficient - you can't ask for more. Bonus: the 20' truck I rented was almost brand new, barely 3000 miles.

Stephen G. on

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Stephen O. on

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Gary C. on

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wayne h. on

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Doug D. on

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the location and staff were great.. I'm just a little annoyed overall that I reserved a 20 foot truck and got a 26 foot truck at pickup because I spent way too much on gas to refill it upon returning. If it was the smaller truck it would have been much cheaper for me as I did almost 90 miles.

Raymond V. on

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Great location and people - Excellent Experience!!

TONI H. on

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MAX O. on

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Justin D. on

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Nothing. The dude helped me out immensely and represents what customer service should be. Give this man a raise.

JOY S. on

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mark h. on

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Quick and efficient. Young kid was very friendly and helpful!

Jayson P. on

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Seemed like they had no idea what they were doing.

Larek M. on

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Darrell was a big help. Very courteous & professional.

RAINER M. on

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Richard W. on

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Nicholas H. on

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Diane F. on

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Very pleasant personnel and so helpful hooking up the trailer as well as unhooking it. A pleasure to do business with. Will highly recommend them to friends and family. Thank you.

robert m. on

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JOSHUA R. on

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Absolutely nothing! Outstanding service, I was that guy that walked in past closing time. The attitude I received was generous and kind. Thanks for the excellent customer service!

Dennis E. on

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Steven E. on

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The truck was new and spotless. Unfortunately a previous renter had smoked in the cab. The Cab still smelled strongly of cigarette smoke. I have had Asthma my entire life. Anytime I'm around Tobacco smoke, my lung passages contract. That made for a very uncomfortable drive. The truck had very stiff suspension which made for a very rough ride. It was so rough, it was bouncing the coffee out of my cup on the interstate trough the sip hole the the coffee lid.