Customer Reviews for Decatur Self Storage
(U-Haul Neighborhood Dealer)

688 reviews

1100 E Business Hwy 380   Decatur, TX 76234
(Hwy 380 Business just off Hwy 380 NE Decatur)

(940) 627-7930

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(940) 627-7930

1100 E Business Hwy 380
Decatur, TX 76234
(Hwy 380 Business just off Hwy 380 NE Decatur)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The buildings were older and could be cleaner, but the people were very nice and very helpful.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT DANIEL M. 
Rating:
5.0

N/A

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Beth R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

I attempted to return a trailer after hours, but the site wouldn't allow a picture to be taken and uploaded so I could complete my return. Although I left the trailer, I had to return the next day to ensure it was check in.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Roberta H. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
4.0

Everything went well

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

This location was not my reserved pick up spot. It was ~25 miles away from my desired PU spot. It was disappointing to have to drive that far out of my way to PU the trailer.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Dane S. 
Rating:
5.0

Customer did not leave a comment.

Dort P. 
Rating:
5.0

Customer did not leave a comment.

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
4.0

The agent and business were very good and helpful.

John O. 
Rating:
5.0

LoL, do it for me!Jk.

James B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
2.0

The location was not the problem. Uhaul online check in was difficult. It would not work from my phone, had to use a friend's phone. No one answered when we called for help. We felt like we were on a scavenger hunt. It took us 45 minutes to finally get the keys. Then I was told to still return the truck at 2:00. It is not fair to have a faulty system and expect me to stick to the timeline. I better not get charged for the few minutes past 2:00.

Kalah T. 
Rating:
5.0

Overall...Great place to rent.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Herman G. 
Rating:
5.0

All round great experience

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Very friendly and customer service oriented. Made the whole process very easy.

Guillermo H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
4.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Karrie M. 
Rating:
4.0

Eseyer after hours drop off and explain how to return when done

allan C. 
Rating:
5.0

Had a few dents on the lower outsides but truck ran perfect. Taking photos allowed me to document the previous damage. Love the new contactless system. Nice to have the lockbox there. Will rent again!

Carl S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

MICKEL C. 
Rating:
3.0

There were 2 people in this office but only one seemed to be working and he was busy with another customer when we arrived. A lady came to the window and took our keys but seemed to have no knowledge at all about how to help us. Once available, the gentleman was very friendly and quickly got us on our way.

kasondra H. 
Rating:
3.0

Get real on your measurements. Inside dimension of a 5x8 is 58 inches. 2 inches shy of 5 feet.

William P. 
Rating:
5.0

Nothing it was great

Sheila S. 
Rating:
5.0

This location was excellent. Very helpful and went above and beyond to make sure we were taken care of

Jimmie M. 
Rating:
5.0

Great folks here!!

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Very fast and friendly service.

ROGER S. 
Rating:
5.0

Very nice owner

Nicole S. 
Rating:
5.0

Great place, workers very helpful and fast

Michael J. 
Rating:
5.0

Great place! Easy access and gas station across street to fill up trucks. Friendly crew there.

Michael J. 
Rating:
5.0

Super folks working there. Quick and easy process. Had three trucks and two trailers to return.

MICHAEL J. 
Rating:
5.0

Great and friendly crew! Gas station right across street so easy to fill up trucks before return.

Michael J. 
Rating:
3.0

Did not help me get the promised $50 off rental as I was told on phone

James C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

gregory W. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Thank you for all the help

William G. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Shelley R. 
Rating:
3.0

Work weekends

Billy E. 
Rating:
3.0

The gentleman who received the rental was very considerate and helpful and quick!

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Very customer oriented! Will use this location again! Thanks!

Arthur B. 
Rating:
2.0

The facility is very un friendly for customers have to stand out in 100° weather wait to be checked out.

DANIEL C. 
Rating:
5.0

Very professional very friendly

Wade J. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

When I picked up truck it only went 2 miles before oil light came on. I stopped on side of road and called for help. It took 5 quarts of oil to fill it up. I paid for it myself $15.88. Kinda frustrating.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

STACEY S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Excellent service no complaints about it. Highly recommended. The staff is very friendly and the process was very fast and smooth. Happy customer. ??

Emery S. 
Rating:
5.0

Customer did not leave a comment.

Marie R. 
Rating:
4.0

Excellent service they are very helpful

Martin H. 
Rating:
5.0

Very friendly service and staff

David H. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

Put me in a totally different truck than the paperwork said and is trying to charge me extra fees fuck uhaul

Jennie M. 
Rating:
4.0

Customer did not leave a comment.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Daryl was amazing! Easy process and drive away. Thanks, Daryl!!!!!

Katie D. 
Rating:
5.0

I don't have anything to add, the rental was a really easy process

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
3.0

location and equipment were fine, however they did not show me how to open and close the trailer and they did not show me how to remove the trailer from the ball on the trailer hitch. I figured out how to open and close but I could not return trailer at original time I had to wait until business was open because I could not get the trailer unhooked from the truck

Virginia C. 
Rating:
5.0

I called ahead and made reservation. Picked up the trailer, no problem. Excellent service

Arlie B. 
Rating:
1.0

Moving causes stress. And being disabled doesn't help. Gary at the Decatur Tx office, is the most rude person!! No help at all. Wouldn't even try! Blames everything problem on other people & areas. Charged my credit card $355.00 without calling me or attempting to contact me!!

CATHY M. 
Rating:
5.0

Customer service was great too.

Nora W. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Good friendly people

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
4.0

n/a

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

Jerrod N. 
No reviews have been submitted for this location.

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