Customer did not leave a comment.Danielle L.
Customer Reviews for Decolas Towing And Recovery
(U-Haul Neighborhood Dealer)
Mars Hill, NC 28754
Services at this Location:
- Monday9 am–3 pm
- Tuesday9 am–5 pm
- Wednesday9 am–3 pm
- Thursday9 am–5 pm
- Friday9 am–3 pm
- Saturday9 am–12 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joey H.
Had difficulty returning the trailer as U-Haul drop off was closed. They knew I was dropping trailer off at 3:30 pm on a Saturday, but no one was there to receive. I phoned U-Haul and they wanted me to check out on the Internet, but the location did not have internet connection ( as is the situation in the mountains of western NC). I left the trailer and phoned them on Monday, but no one has gotten back to me. PetePeter H.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.Jacob K.
I rented the car hauler and immediately returned it as I didn't need it. Was told I wouldn't be charged by U-Haul personnel on three different phone calls. I had to cScott M.
On returning the trailer the location was closed at noon do I just left the trailer.William H.
Staff were very helpful when I called and provided details of where the location was as well as confirmed my check in of equipment.Mark B.
Customer did not leave a comment.Cleva O.
Customer did not leave a comment.James A.
I only had my truck for an hour and a half and it was $78.00....so that $29.95 a day is totally misleading. My experience was good, but I wouldn't do it again if I could help it because of the cost.Susan H.
Wonderful U Haul rental experience with Decolas. I would highly recommend them!Sonja H.
Everything was excellent. There was a snafu regarding the truck we originally scheduled but it was handled and all was well. I would highly recommend this location!Wayne M.
I ve rented from this location numerous times and the service has been great and the gal is very helpful and accommodating. I will not hesitate to rent here again.tom H.
Super easy and quick to get the uhaul. And they helped me figure out the best size for the money on the truck so overall I think they're good. Would definitely go back.Lee T.
Very accommodating and helpful stafftom H.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.JUANITA M.
Customer did not leave a comment.Isaac F.
Keep doing what they are doing. They were fast, friendly, extremely helpful and thorough with all instructions, paperwork, etc. A very good experience!Robert B.
Customer did not leave a comment.JEFFREY H.
I was verbally instructed to drop my rental off at Decolas bu U Haul .. 2 days early. I was billed by Decolas fort a 4 day late fee.. still working on a refund.Ronald S.
This was closer to the house, the lady was so friendly and helpfulScott B.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Melissa B.
Customer did not leave a comment.Linda H.
staff was very polite and courteous. They had a variety of options to rent for whatever the moving need may be. Highly recommend!Dallas C.
Drop off location was closed (holiday weekend so I understand) so I did the e-drop off. Three days later I get a receipt that I had been charged for three more days since they just now checked the truck in. Now I am waiting at least 3-5 business days to get my money back..Andy W.
Professional, friendly staff who are above and beyond helpful. Really excellent service center.Janice S.
Excellent, quick service. Best transaction for U-haul.REGINALD V.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Debby S.
Was greatRobin G.
Your prices are insanely highTimothy B.
Customer did not leave a comment.Jack W.
Customer did not leave a comment.Simon T.
Customer did not leave a comment.Carl P.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.James K.
Customer did not leave a comment.Robert S.
Great customer service. I would absolutely us them again. I couldn't ask for better customer service.Scott B.
Please allow customers to know that debit or credit cards only no cash will be excepted thank you Susan CrainSusan J.
Customer did not leave a comment.Adrienne R.
Customer did not leave a comment.Starla S.
I would definitely recommend this location. It was convenient, help me get the job done, and most of all the owners were fantastic.Donna B.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Brian D.
The staff and equipment were amazingCalvin C.
Customer did not leave a comment.Ron J.
They went out of their way to accommodate our needs on a Sunday! Excellent service! Thanks Heather!!!Randall G.
Decolas ias a family run operation. Best U-Haul experience ever. Polite and very helpful. It's a towing operation as well so if you run into any trouble they are there to help out!Patrick F.
I was a bit surprised that I had to park the trailer and unhook it myself without any assistance what-so-ever. I am perfectly capable of doing that, but I am sure that many customers would not be able to accomplish that task without a little help. The check-in process was easy and quick and the personnel were friendly.Mike G.
Not charge me the wrong price for going over the milage I was told .40 for each mile over and got charged 1.00 U-Haul is money greedy everytime I rent from you there are all these extra charges at the endKelley E.
Customer did not leave a comment.Jason B.
always very helpful.amanda H.
Customer did not leave a comment.David C.
Customer did not leave a comment.Gregory V.
Customer did not leave a comment.Beth L.
Customer did not leave a comment.Andre K.
Customer did not leave a comment.Charles H.
Very good selection.matthew M.
This is a family run location and they were all very helpful with helping us get everything handled.Chad M.
Customer did not leave a comment.STEVE W.
Very friendly and knowledgeable staff. Great communication. Clean truck.Daron W.
Absolutely nothing as far as I am concerned, I needed a dolly at the very last minute and these wonderful people went out of their way to make it happen without any questions. Great place and awesome people.Dustin B.
Awesome staff, zero wait. I'm giving this location all the starsCynthia L.
Customer did not leave a comment.Gene J.
I scheduled a pick up in Spruce Pine when I got there auto carrier had been stolen I was sent to a 2nd place those 2 were broken then sent to a 3rd location that carrier was already rented so I had to call again stayed on hold to make sure carrier was definitely at Mars Hill I drove from PA to pick up a car this was ridiculous plus I ran out 1/2 tank of gas and I drive a 3500 dually I said I think I should get some kind of discount wasn't even offered ignored that commentVictor M.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.Robby M.
Customer did not leave a comment.James R.
Customer did not leave a comment.amanda H.
Customer did not leave a comment.jerry P.
Service was excellent.james R.
The uhaul drop off location was excellent.Stephanie C.
Kind and very friendly service return of vehicle was a snap!Angela Z.
Great customer service : )HEATHER C.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Steve N.
they went over and above there call of dutyRon J.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.david W.
Customer did not leave a comment.Kathryne C.
Customer did not leave a comment.Jennifer I.
Customer did not leave a comment.Sam C.
Customer did not leave a comment.William L.
Customer did not leave a comment.Clinton C.
Customer did not leave a comment.carolyn F.
Customer did not leave a comment.Michael M.
Can't think of anything to change. Location good for area. Owners friendly, answered all questions. Truck ready to go when we arrived. Would use them again.Linda L.
I had reserved a trailer for 10:00AM, was delayed by traffic, as I drove 5 hrs to location. Fortunately called, and was told they were closing but would wait. Thus I did get trailer. The only glitch was the electrical connector, needed for the brake lights was not the standard round connect, thus I had to buy an adapter to go from thee trailers straight in line configuration to my trucks round connect. Otherwise, trailer was great, towed well, and got the job done!!!Robert H.
Very friendly helpful people!Aaron E.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jeremy B.
The only thing that puzzles me is cost. I was quoted an amount for a larger truck and ended up getting a smaller truck that cost more than the large truck. Makes no sense.tina A.
Excellent service , super clean Uhaul ..over all a great experience. I highly recommend Decola's towing and recovery for uhaul rental.Asheley H.
Very friendly and helpful. Highly recommend this location.richard R.
Excellent serviceamanda H.
Customer did not leave a comment.Kirk G.